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9. After-sales support

1. Obtain software-related information and technical support information 
from the  official website [support] -> [FAQ].

2. Contact technical support:

·

TEL: +86-591-88194580-811

·

Email: service@tucsen.com

·

Or landing the official website to leave a message: http://www.tucsen.com

 

please have the following information prepared:

1)Camera model and S/N (product serial number);

2)Software version number and system information;

3)Description of the problem and any images related to the problem.

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Summary of Contents for Dhyana 201D

Page 1: ...electricCo Ltd Allrightsreserved Thisguideisforinformationpurposesonlyanddoesnotconstitute any commitment Ifthereisinconsistencybetweentheimageandtheactualproduct the actualproductshallgovern Dhyana sCMOS camera Quick Start ...

Page 2: ...mera 01 2 Camera interface description 03 3 Water cooled interface installation 09 4 Data interface installation 13 5 Driver installation 14 6 Software installation 16 7 Maintenance 17 8 Warranty service 18 9 After sale support 19 ...

Page 3: ... resolution Up to 95 QE C mount USB3 0 interface CameraLink interface SMA trigger interface Air cooling Water cooling Monochrome 2 sensor size 11um pixel size 4 MP resolution Up to 95 QE T mount C mount F mount USB3 0 interface CameraLink interface SMA trigger interface Air cooling Water cooling Monochrome 3 2 sensor size 9um pixel size 16 MP resolution Up to 74 QE F mount C mount USB3 0 interface...

Page 4: ... TRIG OUT2 Global exposure signal 9 TRIG OUT1 Image readout signal 10 Water connector 1 water cooling 11 Water connector 2 water cooling Dhyana 95 V2 3 4 Dhyana 4040 Serial No Part name Function 1 DC12V 8A Power supply 2 Switch Control camera power 3 LED indicator Indicates if the camera is working 4 Cameralink interface Camera data transmission 5 USB 3 0 Camera data transmission 6 TRIG IN Externa...

Page 5: ...ge readout signal 10 Water connector 1 water cooling 11 Water connector 2 water cooling Data interface Dhyana 400BSI V2 Water cooled interface Serial No Part name Function 1 DC12V 8A Power supply 2 USB fixed hole Fixed USB 3 0 data cable 3 USB3 0 interface Camera data transmission 4 Online upgrade button Upgrade the firmware 5 LED indicator Indicates if the camera is working 6 TRIG IN External tri...

Page 6: ...amera interface description Serial No Part name Function 1 DC12V 8A Power supply 2 USB fixed hole Fixed USB 3 0 data cable 3 USB3 0 interface Camera data transmission 4 Online upgrade button Upgrade the firmware 5 LED indicator Indicates if the camera is working 6 TRIG IN External trigger signal input HIROSE interface 7 TRI_IN_GND GND 8 TRI_OUT_GND GND 9 TRIG OUT0 Image readout signal 10 TRIG OUT1...

Page 7: ...s of water cooled pipe Note After the water pipe is pulled out a small amount of water remains in the camera water valve Please carefully pour the water out with the valve orifice down Water valve sliding sleeve 1 Disconnect power for camera and all other equipments including the circulating water cooler 2 According to the instructions of cooling water circulator unplug its water pipe and discharg...

Page 8: ...ator and cooled water correctly according to its instructions 3 3 Installation precautions 11 12 7 According to the experimental data condensation water will occur in water valves and water pipes under inappropriate environmental conditions and there is a potential risk of damage to the equipment In order to ensure the normal operation of the equipment the following provisions are made on the ambi...

Page 9: ...face Cameralink frame grabber 13 14 5 Driver Installation 5 2 The driver installation of USB 3 0 Interface USB 3 0 CameraLink PC XeonE5 2640 CPU HP Z820 workstations System Windows 7 10 64bit Windows 7 10 64bit Memory 8GB or more 32GB or more Connect the camera to the PC Opening the U disk comes with the camera operate the exe file and follow the Next button to finish the installation After the in...

Page 10: ... the computer s frame grabber via two Cameralink cable 15 16 6 Software Installation 6 1 Double click the software to start the installation and follow the Next button to finish the installation 6 2 After finish the installation software shortcut will be created on the desktop Note If previous version Mosaic was installed in your PC the installer will automatically detect it and ask to remove it f...

Page 11: ...or appears to be operating abnormally cut off the adapter power supply immediately in order to avoid damage to the camera 9 The camera has been designed for external triggering functions that can be activated via an external connector Consult the supplier if you require additional information regarding these functions 17 18 8 Warranty service Tucsen carries out two years of free warranty service w...

Page 12: ...chnical support TEL 86 591 88194580 811 Email service tucsen com Or landing the official website to leave a message http www tucsen com please have the following information prepared 1 Camera model and S N product serial number 2 Software version number and system information 3 Description of the problem and any images related to the problem 19 ...

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