27
SYSTEM TROUBLESHOOTING
If you have followed the recommended actions but the problem
persists, or error messages other than the ones listed below appear,
please call your local customer service. Do not attempt to try to repair
the meter yourself and never try to disassemble the meter under any
circumstances.
Error Messages
MESSAGE
WHAT IT MEANS
WHAT TO DO
Please
Insert
New Strip
Appears when a used test
strip is applied.
Repeat the test with a new
test strip. Contact the
service center if the problem
persists.
Not Enough Blood
on Test Strip
Appears when the amount of
blood taken is not enough.
Internal Memory
Error
Problem with the meter.
Reboot the meter, or
contact the service center
for assistance if the problem
persists.
Internal Error
BGM Firmware
Ver. Error
EEPROM Internal
Error
R code Error
Problem with the meter or
the strip.
Repeat the test with a new
test strip. Contact the
service center if the problem
persists.
Summary of Contents for THG001
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