Troubleshooting Tips
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Troubleshooting Tips
Troubleshooting Tips
No Sound or Not
Loud Enough
ensure that the battery door is closed.
Replace the battery.
Make sure the tubing is clean and that the tip is
not clogged.
Make sure the pSAp case is clean and dry.
Make sure that the pSAp case is positioned
properly behind the ear, and that the tip is
positioned properly in the ear canal.
Make sure the volume is turned up, by pressing
and releasing the upper portion of the rocker
switch.
excessive ear wax can prevent sound from
entering the ear. Contact your physician.
Changes in your hearing can affect how you hear
with TuneAmp. Contact your hearing healthcare
professional if you suspect any change in your
hearing condition.
pSAp may need to be reset. See page 18 for
instructions.
Whistling
(“Feedback”)
Your TuneAmp has a best-in-class feedback
management system. However, when your hand is
near the device, you may hear a whistling noise,
which is called “feedback.” This may be caused
by amplified sound bouncing off your hand back
into the instrument. The noise usually quits when
you take your hand away.
If the whistling doesn’t stop once you’ve moved
your hand away, ensure that the pSAp case is
positioned properly behind the ear, and that the tip
is positioned properly in the ear canal.
Try adjusting the volume. press and release the
lower portion of the rocker switch to decrease
volume.
pSAp may need to be reset. See page 18 for
instructions. Once reset, repeat steps on page
13 (Basic model) or page 15 (Focus model) and
choose a lower Listening preference. (example: If
you’re currently on Listening preference 3, choose
Listening preference 2.)
If the above fails to reduce feedback, contact your
retailer.
