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How to respond to announcements 

Announcement 

What to do 

‘Warning –

 there is no mains power.

 

Check the Lifeline Smart Hub is plugged into a 
working electrical socket. 

‘Warning –

 reduction in radio range 

detected.

 

Check the Lifeline Smart Hub is not close to any 
other electrical devices such as a computer, 
television, fan, mobile phone. If so turn-off or 
move the equipment away from the Lifeline 
Smart Hub and check if this stops the warning. 

‘Warning –

 battery low.

 

Check the Lifeline Smart Hub is plugged into a 
working electrical socket. 

‘The mains power is restored

.

 

Nothing, power has been reconnected to the 
Lifeline Smart Hub 

‘Warning –

 no mobile network 

coverage.

 

The unit is unable to find cellular coverage. 
Contact your supplier. 

‘Mobile coverage restored

.

 

Cellular coverage has reconnected 

‘Warning –

 Ethernet connection 

failure.

 

The unit is no longer connected to the router. 
Check the Ethernet cable and router. 

‘Ethernet connection restored

.

 

The Ethernet connection is restored and can now 
communicate with the router. 

If these persist, please contact your supplier. 

Help and advice 

Dos 

 

Wear your pendant at all times. 

 

Test your Lifeline Smart Hub on a regular basis. 

 

Keep the Lifeline Smart Hub connected to the mains power at all times. 

 

Dust the Lifeline Smart Hub/pendant with a soft cloth which can be slightly 
moistened with a gentle detergent if required. 

 

Don’ts

 

 

Expose the Lifeline Smart Hub to water or other liquids. 

 

Connect cables other than those supplied with the Lifeline Smart Hub. 

 

Move the Lifeline Smart Hub from the location that it was initially installed. 

 

Move objects close to the Lifeline Smart Hub that are made of metal or create 
lots of noise or heat such as televisions, radios, washing machines, microwave 
ovens, Wi-Fi routers, mobile phones, laptops etc. 

 
 
 

Summary of Contents for Lifeline Smart Hub

Page 1: ...Lifeline Smart HubTM User Guide ...

Page 2: ...ur home or garden The pendant should be worn at all times and can be worn around the neck or on the wrist using the attachments supplied The pendant is water resistant to IP67 standard up to 1m It can be worn in the shower however wearing it in the bath should be avoided where possible The pendant has the below features Water resistant Up to 50m radio range typical Auto low battery When available ...

Page 3: ...ed and press the green cancel button The Lifeline Smart Hub will announce The alarm call has been cancelled This in built delay prevents accidental cancellation of an alarm False alarms If you accidentally generate a false alarm please do not worry as your monitoring centre is always happy to hear from you and the raising of the alarm acts as a useful test of your Lifeline Smart Hub Light on the p...

Page 4: ...mmunications Red and green flashing Reduction in radio coverage Green LED flashing Configuration software update in progress Help Button Red Lifeline Smart Hub status On Normal mode Flashing 1 every 4 seconds Normal mode running on battery Flashing 1 every second Alarm mode Cellular Signal Strength Status Green Strong signal 19 Yellow Good signal 7 18 Red Poor signal 1 6 White No SIM or network co...

Page 5: ...ed Warning Ethernet connection failure The unit is no longer connected to the router Check the Ethernet cable and router Ethernet connection restored The Ethernet connection is restored and can now communicate with the router If these persist please contact your supplier Help and advice Dos Wear your pendant at all times Test your Lifeline Smart Hub on a regular basis Keep the Lifeline Smart Hub c...

Page 6: ...del 2G 3G 5 band GSM GPRS Edge UMTS 900 1800MHz Maximum transmit power 2W at 900MHz 4G model 2G 3G 4G LTE bands B1 2100MHz B3 1800MHz B7 2600MHz B8 900MHz B20 800MHz B28 700MHz Maximum transmit power 2W at 900MHz Environmental Temperature Operating temperature to perform to full specification 0 C to 45 C storage 10 C to 50 C Humidity Operating relative humidity non condensing to perform to full sp...

Page 7: ......

Page 8: ...out notice Tunstall does not accept any responsibility for any errors or omissions contained in this document 2020 Tunstall Group Ltd TUNSTALL and LIFELINE are registered trademarks Tunstall Group Limited Whitley Lodge Whitley Bridge Yorkshire DN14 0HR t 01977 661234 e enquiries tunstall co uk w tunstall co uk ...

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