24 TURBOLOCK TL114
• If a mess cannot be cleaned with water, apply a gentle cleaner to the cloth and clean.
• Do not apply cleaner or detergent directly to any part of the lock.
• After cleaning with a cleaner or detergent, wipe off any residue using a second non-abrasive cloth. Be sure to dampen the cloth
with clean (purified) water.
• The TL114 meets IP65 water-resistance. It can withstand splashes and contact with water once properly installed; however, do
not submerge the lock.
• Do not let water and liquids get into the lock’s electric parts or battery compartment.
Section 11
Troubleshooting
Problem
Possible Cause
Solution(s)
Why can’t I open the
door?
Too much time has passed.
Try passcode again. Remember to turn the handle to open the door
while the lock’s backlight is still on.
Your access has been restricted.
If you received a key from the lock’s admin, your access may have
a restricted schedule. Check with your admin regarding these
details.
Why does the lock
jam? / The door doesn’t
close.
The latch size is wrong.
Disassemble the lock and check the latch assembly. If retrofitting,
compare the latch length and adjust as needed. If installed on a
new door, adjust the latch and/or, drill into the door to fit the latch
as needed.
The strike plate and latch aren’t
correctly aligned.
Open the door and check the alignment of both the latch and the
strike plate. Adjust as needed.