TurboSafe User Manual 15
Section 7
Maintenance
Proper cleaning and maintenance of your safe ensures it will continue to work as it should.
•
The keypad is made of acrylic. Use water and soft, non-abrasive cloth when cleaning.
•
If a mess cannot be cleaned with water, apply a gentle cleaner to the cloth and clean.
•
Do not apply any cleaner or detergent directly to any part of the safe.
•
After cleaning with any cleaner, rinse with clean water and dry so as not to leave residue on the safe.
•
Do not let water and liquids get into the safe’s electric parts or battery compartment.
Section8
Troubleshooting
If none of the following resolves your issue, please visit our website at www.turbolock.com or contact customer service at
855-850-8031.
Problem
Possible Cause
Solution(s)
Why can’t I open the
door?
Too much time has passed.
Use the thumb turn to open the door within 3s after
entering the password.
The safe doesn’t
work.
The safe isn’t receiving power.
Ensure the batteries are properly installed. Remove
and reinstall if needed.
The batteries are entirely dead and/or
were not replaced in a timely manner.
Replace the batteries.
