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Section 11. FAQ
Why is it beeping?
The battery may be low. Please replace the battery.
The lock doesn’t work.
Try replacing the battery or using the backup battery. If the lock still does not work, contact customer
support.
Why can’t I open the door?
You may be waiting too long to open the door. After entering a code, turn the handle to open the
door while the lock is still emitting sound. Once it stops emitting sound, the lock will return to locked
position immediately.
I forgot all my codes.
The lock must undergo a hard reset in order to set the master code back to default and erase all
other codes. In order to perform a hard reset, you must have access to the back of the door. (Refer
to Section 7)
If none of the above information resolves your issue, please visit our website at:
www.TURBOLOCK.com or contact customer support: 855-850-8031.