CyanoFluor U
ser’s Manual
Rev. A
16
5 Warranty
5.1 Terms
Turner Designs warrants the
CyanoFluor Handheld HAB Indicator and accessories to be
free from defects in materials and workmanship under normal use and service for a period of
12 months from the date of shipment from Turner Designs, with the following restrictions:
Turner Designs is not responsible for replacing parts damaged by accident or neglect.
Damage from corrosion is not covered. Damage caused by customer modification of the
instrument is not covered.
This warranty covers only Turner Designs products and is not extended to equipment
used with our products. We are not responsible for incidental or consequential
damages, except in those states where this limitation is not allowed. This warranty gives
you specific legal rights and you may have other rights which vary from state to state.
Damage incurred in shipping is not covered.
5.2 Warranty Service
To obtain service during the warranty period, the owner shall take the following steps:
1 Write, email, or call the Turner Designs Technical Support department and describe as
precisely as possible the nature of the problem.
Phone
: 1 (877) 316-8049
:
support@turnerdesigns.com
2 Carry out any adjustments or tests as suggested by the Technical Support Department.
3 If proper performance is not obtained you will be issued a Return Authorization number
(RMA). Package the unit, write the RMA number on the outside of the shipping carton,
and ship the instrument, prepaid, to Turner Designs. If the failure is covered under the
warranty terms, the instrument will be repaired and returned free of charge, for all
customers in the contiguous continental United States.
For customers outside of the contiguous continental United States who purchased
equipment from one of our authorized distributors, contact the distributor. If you
purchased directly, contact us. We will repair the instrument at no charge. Customer
pays for shipping duties and documentation to Turner Designs. Turner Designs pays for
return shipment. Custom duties, taxes and fees are the responsibility of the customer.
5.3
Out-of-Warranty Service
Follow steps for Warranty Service as listed above. If our Technical Support department can
assist you by phone or correspondence, we will be glad to, at no charge. Repair service will
be billed on a fixed price basis, plus any applicable duties and/or taxes. Shipment to Turner
Designs should be prepaid. Your bill will include return shipment freight charges.
Address for Shipment:
Turner Designs
1995 N. 1
st
Street
San Jose, CA 95112
