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Troubleshooting Tips
Possible cause
Solution
Volume control turned down
Press the Volume Up button on the Xbox One Audio Adapter
If necessary, press the Game button of the Chat/Game Mix.
Loose connector
Confirm that each plug is inserted firmly and fully.
Possible cause
Solution
Microphone muted
Press the Mic Mute button on the Xbox One Audio Adapter.
Mic boom loose
Confirm that the mic boom is fully inserted into the jack on
the left earcup.
Possible cause
Solution
Chat volume control turned
down
Press the Chat Button on the Chat/Game Mix of the Xbox One
Audio Adapter.
Loose connector
Confirm that each plug is inserted firmly and fully.
No sound/low sound
Microphone not working
If your issue is not resolved by these steps, please visit
turtlebeach.com/support
No chat volume/low chat volume