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6.0
TROUBLESHOOTING
Aside from faulty AC or DC power, most problems with the MX-5288 relate to
damaged/poor quality cables, incorrect signal levels or EDID incompatibility.
If some inputs function correctly and others do not, interchange cables between sources
and see if the problem moves with the cables. If it moves, a bad cable or cable connector
is the probable reason for the trouble. If the problem remains with one particular input,
connect that source to a different input using the same cable and see if the problem
moves. If it does, the problem is with the source.
As a final step before contacting technical support, use the Web GUI to perform a system
reset will return the unit to the default settings.
Note: It is strongly recommended that you use premium cables in order to achieve
maximum distance cable runs and the best performance possible.
After trying the above suggestions should the problem still persist, contact your dealer for
additional suggestions before contacting tvONE. Should the dealer’s technical personnel
be unable to assist you, contact tvONE via our support website:
http://tvone.crmdesk.com.
Create a technical support request on the site and our support
team will respond within a short period of time.
