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TWIN EAGLES CHARCOAL GRILL
LIMITED WARRANTY
LIMITED LIFETIME WARRANTY:
Twin Eagles warrants the stainless steel hexagonal grates and all fabricated stainless steel
components (excluding the charcoal tray, carriage mechanism, vent mechanism and ash tray), to
be free from defects in materials and workmanship under normal residential use for the lifetime
of the product. This warranty excludes discoloration, surface scratches, weather and atmospheric
related staining, and minor surface rust and oxidation which are normal conditions and to be
expected with any outdoor product. The actual part will be repaired or replaced at Twin Eagles
option, free of charge, with the owner paying for all other costs, including labor and freight.
ONE-YEAR FULL WARRANTY:
Twin Eagles warrants the outdoor charcoal grill and all of their component parts, to be free from
defects in materials and workmanship under normal residential use for a period of one year from
the original date of purchase. Twin Eagles will repair or replace, at its option, any part, which
fails or is found to be defective during the warranty period, at no cost to the original purchaser.
Warranty service must be performed by a Twin Eagles authorized representative during normal
business hours.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY:
This warranty applies to applications where use of the product extends
beyond normal residential use such as bed and breakfast inn, apartments and private clubs. The
actual part will be repaired or replaced, free of charge, with the owner paying for all other costs
including labor and freight. This warranty excludes all commercial locations such as restaurants
and food service locations.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty shall apply only to the products purchased and located in the continental United States and Canada. The warranty
coverage begins on the original date of purchase and proof of date of purchase is required. In order to activate the warranty, we require
that you send in the attached warranty registration card. This warranty applies only to the original owner and may not be transferred.
This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss of electrical
power to the product for any reason, improper installation or improper operation, unauthorized adjustments or calibrations, dings, dents,
scratches, or damages due to harsh cleaning chemicals. This warranty does not apply to commercial use, or to products with altered or
removed serial numbers. Twin Eagles shall not be liable for incidental, consequential, special or contingent damages resulting from
breach of this written warranty or any implied warranty.
WARRANTY SERVICE & REPLACEMENT PARTS
: Call your authorized selling dealer or call Twin Eagles directly at
800-789-
2206.
Be prepared to furnish the following information: Purchaser’s name, model and serial number of the grill, date of purchase and
the accurate description of the problem. Twin Eagles will not pay for service calls for correcting an installation problem. Owner shall
be responsible for proper installation, providing normal care and maintenance, providing proof of purchase upon request and making
the grill accessible for service. In the event of any warranty replacement, all removal, replacement, installation and shipping costs are
the responsibility of the grill owner.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on consequential
damages. This warranty gives you specific legal rights and you may have other rights, which vary from state to state.
