Twin Eagles TEIM15-E, Installation, Operation & Maintenance Manual

TROUBLESHOOTING GUIDE

13

Before calling a service provider try the trouble shooting 

suggestions below.

Ice Machine Operation

Ice machine does not operate

Is the ice machine’s power cord plugged in? 

Plug the 

power cord into a grounded 3 prong outlet.

Is the selector switch in the front grille set to the “ON” 

position? 

Check the switch to be sure it is in the “ON” 

position.

Is a fuse blown or a circuit breaker been tripped

? Re-

place a blown fuse or reset a tripped circuit breaker.

Is the temperature of the room cooler than it normally 

is

? The minimum room temperature is 55°F (13°C). The 

bin thermistor may shut off the ice machine prematurely 

before the bin is full of ice. If the room temperature re-

mains low the ice machine may not restart.

Is there a drain pump in the ice machine?

 If a large 

amount of water was added to the ice machine then you 

should wait a few minutes for the drain pump to dispose of 

it. If there is still water in the ice bin check the drain pump 

vent line and drain line for obstructions or kinking. (See 

“Troubleshooting the drain pump” on page 15.

The ice machine is noisy

Many sounds of an ice machine are different than your 

household refrigerator. This subject is discussed on page 

11, but check the following:

Do you hear water being circulated in the ice ma-

chine

? This is a normal sound as flowing water is required 

in the ice making process..

Is there a “whoosing” sound? Make sure water is getting to 

the ice machine. Also check to make sure the drain plug is 

fully seated in the water reservoir.

Is there an ice slab caught between the evaporator plate 

and the grid cutter? First check to see if the ice machine is 

level. If the ice machine is level run a cleaning cycle.

Ice Production

Little or no ice production from the ice machine

Is the selector switch set to the “ON” position

? Check 

the switch to be sure it is in the “ON” position.

Is water getting to the ice machine? Make sure nothing is 

disrupting the water supply such as a closed water valve 

or a blown fuse or tripped circuit breaker.

Has the ice machine just been started? A typical ice 

production cycle can take up to 1

1

⁄

2

 hours. Initial start up 

cycles can take longer. Check the ice machine after 24 

hours for ice accumulation in the bin.

Is the reservoir drain plug in place

? Check that the 

reservoir drain plug is properly seated.

Is the water distributor tube restricted

? Run a cleaning 

cycle to clean the ice machine. Also check any filters to 

make sure they are not restricted.

Is the condenser fan air flow restricted

? Make sure the 

grille in the front of the ice machine is open for proper air 

circulation.

Is the room and/or water temperature to warm? Move the 

ice machine to an area where the ambient temperature 

does not exceed 110°F (43°C) for prolonged periods of 

time. The ice machine should not be placed next to a heat 

source such as an oven. Check the cold water connection.

Is there scale build up in the ice machine

? If there is 

scale build up on the evaporator, the ice machine needs to 

be cleaned. See “Cleaning the Ice machine”.

Ice Quality

Odor, grey color, or off taste in the ice

Is there mineral scale build up on the evaporator 

plate

? The ice machine needs cleaning. See “Cleaning 

the Ice Machine”.

Is there a high mineral content in the water

? The water 

may need to be filtered.

Are drink or food items being stored in the ice bin? Re-

move drinks and food from the ice bin.

Clumps of ice 

Are there clumps of ice in the bin

? If the ice isn’t used 

on a regular basis it will melt and form into clumps. Break 

up the ice clumps with the ice scoop.

Ice cubes are too small

Is there low ice consumption

? Ice is slowly melting in 

the ice bin which will affect the size of the cubes. This is 

normal operation. New fresh ice cubes will return to the 

regular size.

Is the ice slab releasing? Clean the evaporator. See 

“Cleaning the Ice Machine”.

Is the water supply line kinked, preventing proper water fill.

Is the drain plug securely seated in the reservoir?