DRAIN PUMP REMOVAL INSTRUCTIONS AND OBTAINING SERVICE
17
Figure 21
Ice machine power cord
Additional issues to be inspected after instal-
lation of drain pump:
1) The drain pump must be level.
2) No pinched water lines.
3) No interference with electrical cords or wiring.
4) The drain pump should not set on any obstacles, wiring,
etc.
5) Secure all hose clamps leading to and from the drain
pump.
6) Insure that the vent tube height is adequate - 18 inch
minimum.
7) Insure that drain height is adequate - maximum of 8 foot.
8) Insure that drain length is adequate - maximum of 20
foot.
9) Checked for water leaks after installation of the drain
pump.
10) Check for vibrations caused by improper installation.
11) Insure that there is no interference with back access
cover.
12) Insure that the hole grommets are in place at each
location so that any vent or drain tubes do not rub on
any sharp surfaces.
If You Do Need Service
If you do need service, contact your dealer or Twin Eagles.
In any correspondence, refer to the service number and
serial number of your ice machine which is located on the
upper left hand side of the wall liner. Retain your proof of
purchase. You may want to record these numbers in Table
A below.
For Your Records
Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip
Appliance Serial Number
Service Number
Date Warranty Card Sent
(Must be within 10 Days of
Purchase)
Table A
How to Obtain Service
If trouble occurs during normal operation, first check the
troubleshooting guide on page 14 to see if any of these
simple steps may correct the problem. If service becomes
necessary:
1.
If the product is within the first year warranty period,
please call Twin Eagles Customer Service at (562) 802-
3488 for directions on how to obtain warranty coverage
in your area.
2.
If the product is outside of the first year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
3. In all correspondence regarding service, be sure to
give the service number, serial number, located on your
product’s serial plate, and proof of purchase.
4. Try to have information or description of the nature of
the problem, how long the ice machine has been run-
ning, the room temperature, water temperatures, and
any additional information that may be helpful in quickly
solving the problem.
Before Calling for Service
Before calling for service, check the following items:
• Make sure the ice machine is plugged into an outlet.
• Check the outlet for power. Test outlet with lamp to
make certain outlet has power.
• Make sure ice machine’s switch is in the “ON” position.
• Make sure that there is cold water supplied to the ice
machine.
• Make sure drain plug on bottom of reservoir is inserted.
• Make certain the ice machine is level from front to back
and side to side.
• Make certain that the drain line to the ice machine is
not restricted or kinked.
If you are not able to correct the problem, contact your
dealer or the manufacturer.
Summary of Contents for TEIM15-E
Page 1: ...Outdoor Ice Maker Twin Eagles 18909A 04 15 Model TEIM15 E ...
Page 19: ...19 ...
Page 20: ...41014002 revA 4 23 15 20 ...
