www.tsicustomerservice.com
REV-0
6
TROUBLESHOOTING
Problem
Root Cause
Corrective Action
Logs glow, but no
flame effect.
Flame effect turned off
Press flame button several times.
The heater is taking a long
time to reach desired room
temperature.
Improper use of unit
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Location
Your unit should always be positioned on an inside wall with proper insulation.
The heater provides supplemental heating for up to 1000 sq/ft in conjunction
with a primary heat source.
Location
The back and side of the heater should be greater than 6 inches away from ob-
jects for proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
Power cord gets warm.
Normal operation
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight
in the outlet. Heaters draw more current than small appliances, overheating of
the outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Temperature will not
change.
Defective control panel
circuit board.
Replace control panel circuit board.
Heater does not turn on
but other functions work
fine.
Manual reset needed
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5 min
-
utes. After 5 minutes plug the unit back into wall outlet, and operate as normal.
If the problem persist contact customer service.
Unit blows cool or cold air
after the heater was runing cool down cycle.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
Buttons do not work.
Defective control panel
circuit board.
Replace control panel circuit board.
Display does not
illuminate.
Defective control panel
circuit board.
Replace control panel circuit board.
How many quartz heating
elements are in my unit?
product Inquiry.
3 Infrared Quartz heating elements.
Remote Control is not
working.
No batteries or battery
power.
Change the remote batteries.
poor signal
Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
Temperature button
disabled.
The thermal protector
has activated.
Turn all switches to the “OFF” position and unplug the unit from the wall outlet
for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate
as normal.
The HEATER
function is locked.
If your heater will not blow warm air when you press the remote control button
or the button on the control panel of the heater, and there are no beeping sounds
or flashes on the display, and the temperature button also has no effect after you
press it several times, the heater may be in locked mode. To disable the locked
mode, you can press and hold the power button for 10 seconds until you hear
the heater beep 2 times, then the heater will be out of Locked mode.
