26
S1684S/SA-001-02 http://www.tyan.com
Losing the System's Setup Configuration
1. Make sure that you are using a high quality power supply. A poor quality
power supply may cause the system to lose its CMOS setup.
2. Determine if the Dallas Battery is bad. If it is bad, replace it with a good
one.
(The following steps will help you determine if the RTC is bad:
a. Turn on the system and set the system clock.
b. Let the system run for more than 6 hours.
c. Check the system clock to see if it has accurate timing.
If the system timing is off, it is very possible that the RTC battery is bad.)
3. If the above steps do not fix the Setup Configuration problem, contact your
vendor for repair.
4.2 Technical Support Procedures
Be sure to go through the "Troubleshooting Procedures" section in this Chapter,
and visit our Web Site for additional information before calling Technical
Support. (Tyan's Web Site address is: http://www.tyan.com.)
If the problem is still not resolved, have the following information ready before
you call for technical support:
1. System Board Serial Number
2. CPU Serial Number
3. Invoice Number, Date
4. Purchase Form
5. Sale's Person's name
6. Product Configurations
4.3 Returning Merchandise for Service
During the warranty period, contact your Distributor or Dealer first for any
product problems.
A receipt or a copy of your invoice marked with the date of purchase is
required before any warranty service will be rendered. You can obtain service
by calling the manufacturer for a Return Merchandise Authorization (RMA)
number. The RMA number should be prominently displayed on the outside of
the shipping carton and mailed prepaid, or hand-carried to the manufacturer.
Shipping and handling charges will be applied for all orders that must be
mailed when service is complete.
This warranty only covers normal consumer use and does not cover damages
incurred in shipping or from failure due to the alteration, misuse, abuse, or
improper maintenance of products.
