Bendigo Bank Go EFTPOS reader user guide
16
6. Troubleshooting
Error Code
Display Message
Description
2002
Session is expired.
Error session timeout.
3011
You have exceeded a maximum number of attempts.
Please contact Tyro
Mobile user account is
blocked/suspended.
3020
Please activate account using another phone/device.
Merchant’s phone/device does
not match.
5010
Mobile user account is blocked/suspended.
Merchant’s phone/device does
not match.
5110
Unable to continue transaction. Please try again.
Error during payment
transaction. ID out of sync.
5120
Unable to process payment. Please try again later. If the
problem persists, please contact Tyro.
The batch has failed, or is
unsuccessful.
7005
An error has occurred. Please remove the card and try again.
Card cannot be detected.
7056
Transaction failed.
Transaction amount exceeded
limit.
9001
Error detected while processing card.
Invalid card (ie. ATM and other
chip-based Smart Card)
6.1 My Go EFTPOS reader keeps disconnecting. Why?
Try these troubleshooting steps:
• Close and reopen the Tyro Go EFTPOS reader app on your device.
• Ensure the app software is current.
• Turn on Bluetooth from your smart device settings.
• Ensure the reader is within 10 metres of your smart device.
• Check that the Go EFTPOS reader has adequate battery power.
• Restart your smart device.
• Restart the reader.
• Move the reader away from common sources of Bluetooth interference such as microwave ovens,
poorly shielded power lines, 4GHz cordless telephones, or Wi-Fi speakers.
• If you are using an Android device, clear the Bluetooth cache.
• If using an Apple device, see Apple’s article on Bluetooth interference for additional information.
6.2 How do I restart my reader?
Hold in the power button momentarily until you hear a series of descending tones.
To turn it back on again hold in the power button until you hear ascending tones.
6.3 My reader won't charge
• Plug the charging cable into another USB port.
• Force shut down of the reader by holding in the power button.
If you are still having problems, contact Customer Support.
6.4 Error Codes
The following are error codes you may experience on the Tyro Go EFTPOS reader app:
In the unfortunate situation your machine is damaged and needs to be returned,
please call Customer Support on
1300 108 976
,
24/7, 365 days a year
