Bendigo Bank Go EFTPOS reader user guide
17
7. Cautions
• Do not switch apps when taking payments. Allow the transaction to process completely before switching or
closing the app.
• Do not use while operating a vehicle.
• Do not leave in a vehicle in extreme heat.
• Do not drop, knock, or shake the Go EFTPOS reader. Rough handling could break internal circuit boards and
mechanics.
• Do not expose the reader to rain or spilled beverages.
• Avoid contact with other metal objects (e.g., keys/coins in pocket) to avoid unsightly scratches.
• Avoid activating buttons with long, pointed fingernails.
• Avoid charging the battery in intense heat or extremely cold environments. The battery has its optimum
performance at an ambient temperature of -10°C to +40°C.
• Store your Go EFTPOS reader in a cool, dry place. If in long term storage, ensure the battery is fully charged
before storage. Check the battery level periodically and recharge every six months to avoid damage to the
device or battery.
• Do not disassemble your Go EFTPOS reader or its accessories. If service or repair is required, contact Customer
Support to organise for the unit to be returned. If the unit is disassembled, this will void the warranty and will
render the device inoperable.
8. Tampering and safe disposal
Ensuring you’re protected.
The PCI Security Standards Council requires that all companies and personnel taking in-person payments or
physically interacting with a payment card, must be trained to protect card payment devices.
To protect your business and customers from fraud, we advise the following steps:
1. Maintain an inventory:
When you receive a new Tyro Go EFTPOS reader, make a list of your device’s model and serial number, and keep it
in a safe place. Make a diary note to regularly check your device against this list for any evidence of substitution.
2. Safeguard against tampering:
Each Tyro Go EFTPOS reader ships with a unique software key that allows only Tyro merchants to use it. That key
is automatically wiped when the reader is tampered with (someone tries to open and disassemble the reader) or
broken (cannot accept payments anymore). If tampered with, the first and second LEDs on the left of the reader
will flash red continuously.
Even with this key, we do recommend other actions to stay on top of fraud.
When unattended, specifically out of business hours, ensure the reader is stored safely to avoid theft and
manipulation, and check the reader each day for any signs of tampering.
During regular business hours, inspect your reader from time to time. Specifically, look for unauthorised changes to
the device, including new or frayed stickers, broken seals, a change in look or colour of your reader, damage to the
device - especially around the seams, or any damage to cables or other materials that could mask damage.
If you suspect tampering of your device, suspect unusual login activity, or if your device has gone missing – please
contact Tyro Customer Support immediately on
1300 108 976
.
To safely return your Tyro Go reader:
If you need to return your Tyro Go EFTPOS reader for any reason, please call Tyro Customer Support 24/7, and they
will instruct you on how to return your device safely and securely to Tyro. Please note: Tyro will never send someone
to service devices on-site.
For more security information, please refer to
www.tyro.com/security
.
