Tyro Bendigo Bank, User Manual

Page 1: ...User guide Bendigo Bank Go EFTPOS reader Ver 1 0 20220122...

Page 2: ...rs 13 4 4 End of service 13 5 Frequently asked questions 14 5 1 How do I check the battery level of the Go EFTPOS reader 14 5 2 How frequent should I charge the reader 14 5 3 Can I perform a transacti...

Page 3: ...der and manually pair to the Go EFTPOS reader by selecting Connect manually and matching the serial number at the back of the reader to the list of available Bluetooth devices Alternatively you can sc...

Page 4: ...o EFTPOS reader powered by Tyro reader POS stickers to display the card schemes you accept USB Charging cable 2 2 Get the Tyro Go App Search Tyro Go and download the app from the App Store or Google P...

Page 5: ...e not permitted and will be rejected as a valid PIN 2 6 Pairing Go EFTPOS Switch on the reader keeping it close to your smart device On the smart device access settings to enable Bluetooth connectivit...

Page 6: ...the green LED light will blink The green light stops flashing when the ready is fully charged Charging times vary depending on usage since the last charge but it should take no more than two hours to...

Page 7: ...e description if you prefer by selecting the add note icon on the top right Confirm the payment amount Allow the customer to tap their contactless card or mobile device on the reader Alternatively the...

Page 8: ...eipt attached to it The email will show the merchant trading name on the top and some details of the transaction More details of the transaction will be attached via a pdf 2 9 3 Resending an email rec...

Page 9: ...nding a transaction To process a refund On the payment screen select More options at the bottom Enter your PIN to start the refund process Enter the refund amount Select Continue And then select Confi...

Page 10: ...eipt Proceed by selecting Send receipt Alternatively select Skip it if the customer does not wish to receive an e receipt The refund transaction is complete You can now send the refund receipt to the...

Page 11: ...d refunds Processed transactions will display the following information Date and time of payment Approval code Payment amount You can also search transaction history by approval code amount receipt nu...

Page 12: ...the Tyro Portal If you do not have your credentials please contact Customer Support 3 2 Tyro App The Tyro App enables you can stay on top of business with real time EFTPOS data letting you access hou...

Page 13: ...eader daily If your reader gets a significant amount of use you should consider cleaning it multiple times per day 4 2 Lost or stolen readers If your reader becomes lost or stolen please call the Tyro...

Page 14: ...via Bluetooth 5 4 How do I check the connectivity of the reader to the app When the Go EFTPOS reader is paired to the Tyro Go EFTPOS reader app the reader indicator on the app screen will display in g...

Page 15: ...ction is not listed before the 5 am settlement time then the transaction did not occur and you can request to perform the transaction over again 5 10 What if my transactions are not in Sales history A...

Page 16: ...n the Tyro Go EFTPOS reader app on your device Ensure the app software is current Turn on Bluetooth from your smart device settings Ensure the reader is within 10 metres of your smart device Check tha...

Page 17: ...llowing steps 1 Maintain an inventory When you receive a new Tyro Go EFTPOS reader make a list of your device s model and serial number and keep it in a safe place Make a diary note to regularly check...

Page 18: ...currently running on the Tyro Go EFTPOS reader from the home screen Select more on the bottom right Select Reader settings Your Reader version will be listed 9 5 Status LEDs The LEDs on the reader wil...

Page 19: ...ogle Pay and Google Play are trademarks of Google LLC Bendigo Bank EFTPOS and eCommerce powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951 Tyro As Tyro does not take into a...