USER GUIDE
Warranty Claims 1
u-line.com
SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE •
SERVICE
Warranty Claims
The following information defines the parameters for filing
a warranty claim:
• Valid serial number needed
• Valid model number needed
• Narda (or equivalent) form or submitted online at
www.u-line.com
• 60 day submittal deadline from date of completed
service
• Only one repair or unit per warranty claim
• Refrigerant should be labeled and included on the labor
submittal
• Door and water level adjustments are covered 30 days
from install date.
Serial Number Requirements:
A typical serial number is shown above. The first two
digits of the first segment, 14, represents the production
year. The number between the dashes, 12, represents the
production month. In most cases, warranty status can be
verified by the production date information within the
serial number.
• Alternatively, a Proof of Purchase (or equivalent) may
submitted with the warranty claim to document
warranty status. We also accept the following
information to verify warranty status:
• New Construction Occupancy Documents
• Closing Paperwork
• Final Billing – Remodel
Noting all of the following on the warranty claim will be
considered proof of purchase, hard copy will not be
required:
• Name of the selling Dealer
• Date of purchase/installation
• Order or Invoice number (if available)
• Description of document reviewed (i.e. store receipt,
closing paperwork, etc)
Parts and labor claims are paid separately. Indicate part
numbers and description for parts used in the warranty
repair. Include the purchase invoice and name of the parts
supplier used to procure the parts.
14 30911 12 X X X X
Year
Month
28
