0415 IH-2709
PAGE 8 OF 8
OPERATING ISSUE
CAUSES
RECOMMENDATIONS
No display.
Power Adapter not connected.
Batteries are exhausted.
Connect AC adapter.
Replace batteries.
Battery Indicator is flashing.
Batteries are weak.
Replace batteries.
Incorrect weight reading.
Balance out of calibration.
Balance was not rezeroed before
weighing.
Calibrate the balance.
Press the
ON/ZERO Off button with no weight
on the platform, then weigh item.
Calibration procedures do
not work.
Incorrect calibration masses being used.
Use correct masses.
See error codes note ERR4.
Unable to switch unit of
measure.
Weighing unit not activated in menu.
Mode prevents unit change.
Use Units menu to set desired units ON.
Exit Hold or Totalize mode.
Balance readings unstable.
Balance location may have drafts from
air conditioning vents or vibration from
other appliances nearby affecting
operation.
Either move or shield the balance from
external air currents or vibration.
Err 1 chEct
Invalid checksum data.
Cycle balance ON/OFF.
Return balance for service.
Err 2 LoAd
Overload (>cap+90d) or Underload.
Remove load.
Make sure shipping lock is unlocked.
Recalibrate.
Err 4 WEIght
Incorrect calibration weight.
Use correct calibration weights.
Check environmental conditions.
Err 5 999999
Displayed value>99999.
Exit application.
Rezero balance.
Err 6 count
Parts counting error – balance exits
parts counting.
Exit application.
Rezero balance.
Err 8 FULL
RS232 buffer is full.
Cycle ON/OFF.
Check RS-232 settings in balance and
computer.
Err 9 dAtA
Internal data error. The next button
press or a 5 second time-out causes
the balance to turn off.
Cycle ON/OFF.
Return balance for service.
TROUBLESHOOTING
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1-800-295-5510
uline.com
If the troubleshooting section does not resolve your problem, contact ULINE Customer Service at 1-800-295-5510.
