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USER GUIDE

 Troubleshooting - Extended 2

SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE • 

SERVICE

TROUBLESHOOTING GUIDE.

Concern

Potential Causes

Suggested Remedy

No Display or 

Interior Lights

Unit may be in Sabbath mode

Hold 

 for 5 seconds to turn off Sabbath mode, test the door switch 

circuit

No Interior Light Light may be set to OFF

Check LED strip for power
Defective door switch

Use component testing in service mode and test light circuit,
manually test door switch

Condensation on 

exterior of unit

Is unit exposed to high humidity or high 

ambient temps?

Moisture will dissipate as ambient temperature and humidity levels fall. 

Keep exterior of unit well polished to protect surface.

No Ice 

Production

Is unit level, is the unit getting water, is 

circulation pump working?

Monitor freeze cycle to assure proper water distribution over 

evaporator. Go to component testing and turn off fill valve, level unit if 

needed.

Low Ice 

Production

Dirty evaporator, dirty condenser, faulty bin 

thermistor

Clean the evaporator using U-Line cleaner, clean the condenser coil if 

needed, check bin thermistor reading in service mode.

Ice Does Not Fall 

Off During 

Harvest

Dirty evaporator, unit not level, faulty hot gas 

valve

Clean the evaporator if needed, level unit if needed, test function of hot 

gas bypass valve using relay toggle in service mode.

Error Message in 

Digital Display

Check error log

View errors in service mode, review error and take corrective action to 

resolve.

Ice is Too Thick/

Thin

Dirty evaporator, water starvation, faulty hot 

gas valve

Clean evaporator if needed, check water supply, test harvest mode, 

adjust ice thickness.

Standing Water 

in Ice Bin

Drain hose is restricted, debris in bin drain 

hole, failed drain pump

Make sure drain hose run is as straight as possible. Remove any kinks 

or tight bends, pour 1/2 gallon of water into bin to test drain.

Poor Ice Quality

Is unit level, is the evaporator dirty?

Monitor freeze mode to watch water distribution over evaporator, level 

unit if needed, clean evaporator if needed.

40

Summary of Contents for U-CLR1215W-40B

Page 1: ...USER GUIDE SERVICE MANUAL Model U CLR1215W 40B...

Page 2: ...rain Anti Tip Bracket General Installation Grille Plinth Installation Door Swing Door Adjust Maintenance Cleaning Cleaning Condenser Extended Non Use Operating Instructions First Use Control Operation...

Page 3: ...ldwide U Line RIGHT PRODUCT RIGHT PLACE RIGHT TEMPERATURE PRODUCT INFORMATION Looking for additional information on your product User Guides Spec Sheets CAD Drawings Compliance Documentation and Produ...

Page 4: ...hroughout this guide SAFETY ALERT DEFINITIONS Throughout this guide are safety items labeled with a Danger Warning or Caution based on the risk type DANGER Danger means that failure to follow this saf...

Page 5: ...r take off the doors and leave shelves in place so children may not easily climb inside If the unit is being removed from service for disposal check and obey all federal state and local regulations re...

Page 6: ...and 100 F 38 C Higher ambient temperatures may reduce the unit s ability to reach low temperatures and or reduce ice production on applicable models For best performance keep the unit out of direct s...

Page 7: ...e unit Always keep your working area dry NOTICE Electrical installation must observe all state and local codes This unit requires connection to a grounded three prong polarized receptacle that has bee...

Page 8: ...ont grille must NOT be obstructed and clearance is required for an electrical connection in the rear CAUTION Unit can NOT be installed behind a closed cabinet door If you would like to align the face...

Page 9: ...oduct Dimensions 1 SAFETY INSTALLATION INTEGRATION OPERATING INSTRUCTIONS MAINTENANCE SERVICE Product Dimensions 34 1 8 to 35 1 8 867 mm to 892 mm 14 15 16 379 mm 3 9 16 91 mm Not Including Handle 23...

Page 10: ...ording to each unit s electrical specifications requirements Side by Side Installation with Bracket 1 Slide both units out so screws on top of units are easily accessible 2 Remove screws as shown belo...

Page 11: ...licensed plumber Water Supply Connection WARNING Connect to potable water supply only CAUTION Review obey and understand the local plumbing codes before you install your unit Connect to the cold water...

Page 12: ...Normal operation creates some vibration A water supply line contacting an internal component or cabinet wall can cause excessive noise during operation or damage to the line 4 On the back panel break...

Page 13: ...y damage NOTICE Drain can NOT be located directly below the unit Unit has a solid base that will not allow the unit to drain below itself There is a possibility that hose connections may have loosened...

Page 14: ...tall a P60 drain pump into your unit see DRAIN PUMP section in the User Manual See below for typical installations requiring a drain pump NOTICE The maximum lift for the P60 drain pump is 10 feet This...

Page 15: ...s only have three screws but same screws are used in both applications 3 Place bracket part 14154 over holes and attach to unit with two screws removed in step 2 using a T 25 Torx driver Tighten screw...

Page 16: ...a total unit rear height of 1 8 3 mm less than the opening s rear height Shorten the unit height in the front by adjusting the front legs This allows the unit to be gently tipped into the opening Read...

Page 17: ...ascia must be installed WARNING DO NOT touch the condenser fins 4 The condenser fins are SHARP and can be easily damaged Removing the grille 1 Disconnect power to the unit 2 Loosen the two screws 1 3...

Page 18: ...cent to cabinets Stainless Steel and black and white models require 2 1 8 54 mm door clearance to accommodate the handle if installed next to a wall Integrated models require 1 4 6 mm clearance if ins...

Page 19: ...ot pinched on the hinge side of the door To align and adjust the door 1 Loosen do not remove top and bottom hinge screws 2 Align door squarely with cabinet 3 Make sure gasket is firmly in contact with...

Page 20: ...odel Replace nuts if used Prepare door for reinstallation 1 Remove gasket This will reveal mounting holes for the magnet assembly 2 Remove magnet assembly from door with T 10 TORX driver Be sure to on...

Page 21: ...ecommends discarding the ice produced during the first two to three hours of operation to avoid possible dirt or scale that may dislodge from the water line When plugged in the unit will begin operati...

Page 22: ...ark and remain so until user resets mode unit continues to operate Disable Sabbath Mode Press and release Display and interior light return to normal operation Silent Mode ice production suspended for...

Page 23: ...becomes thicker the tendency for the cubes to stay together as a slab increases A bridge thicker than 1 8 3 2 mm may cause cubes to overfill the ice bucket 32 ice cubes are formed on a 4 x 8 slab dur...

Page 24: ...certified U Line units at www star k org To prepare the unit for the Sabbath 1 Press and hold the until the unit turns off 2 No new ice will form when the unit is off but previously made ice will stil...

Page 25: ...OPERATING INSTRUCTIONS MAINTENANCE SERVICE Airflow and Product Loading NOTICE The unit requires proper airflow to perform at its highest efficiency Do not block the front grille at any time or the un...

Page 26: ...keepers Friend Cleanser and a nonabrasive cloth Always clean with the grain Always finish with Claire Stainless Steel Polish and Cleaner or comparable product to prevent further problems Using abrasiv...

Page 27: ...the water trough 6 Clean the Interior Bin as follows Dilute 1 2 oz of Clear Ice Machine Cleaner into two quarts of water Using a sponge or cloth clean interior of ice bin tubing and door This cleaner...

Page 28: ...aporator assembly ice mold Initially the water flow may not be uniform causing uneven sized cubes or water to spill into the ice storage bin This is a normal situation that will correct itself within...

Page 29: ...when necessary Depending on environmental conditions more or less frequent cleaning may be necessary WARNING Disconnect electric power to the unit before cleaning the condenser NOTICE DO NOT use any t...

Page 30: ...ines 7 The door must remain open to prevent formation of mold and mildew Open door a minimum of 2 50 mm to provide the necessary ventilation WINTERIZATION If the unit will be exposed to temperatures o...

Page 31: ...ents with a brief description of the normal operating sounds they make NOTE Your product may not contain all the components listed Compressor The compressor makes a hum or pulsing sound that may be he...

Page 32: ...T RELAY EMBRACO COMPRESSOR GREEN W YELLOW GROUND PINK LIGHT BLUE HOT WHITE 115V DARK BLUE 220 240V WHITE 115V DARK BLUE 220 240V PURPLE PUMP BLACK 115V BROWN 220 240V FAN 115 VOLT PLUG CONTROL BOARD B...

Page 33: ...a part the servicer is authorized to replace the part in question The part that caused the damage must be returned to U Line in its entirety The part must be clearly labeled with the serial number of...

Page 34: ...12 represents the production month In most cases warranty status can be verified by the production date information within the serial number Alternatively a Proof of Purchase or equivalent may submitt...

Page 35: ...rews 80 54230 00 22 Handle w logo 80 54214 00 23 Hi temp thermistor 80 54070 00 24 Hinges 2 w screws 80 54233 00 25 Hot gas valve and coil 80 54169 00 26 Ice scoop clr 80 54080 00 27 LED light strip a...

Page 36: ...l be shipped at no charge after U Line confirms warranty status Please provide the model serial number part number and part description Some parts will require color or voltage information If U Line r...

Page 37: ...r than normal Warm near room temperature Hot Warm Warm Extremely cold near inlet Outlet below room temperature Lower than normal Partial Restriction Somewhat lower than normal vacuum Warm near room te...

Page 38: ...ist strap that is grounded to an electrical ground or grounded water pipe Handle circuit boards carefully and avoid touching components To measure the start winding resistance measure across the C and...

Page 39: ...service mode menu and service menu selection explanations Verification of temperature and thermistor performance can be identified by directly viewing thermistor readings in the service mode Componen...

Page 40: ...unit if needed Low Ice Production Dirty evaporator dirty condenser faulty bin thermistor Clean the evaporator using U Line cleaner clean the condenser coil if needed check bin thermistor reading in s...

Page 41: ...not or seems to not power on follow the flow chart below to help diagnose the issue Before beginning it is important to first verify the unit is not simply set to sabbath mode System Condition Suction...

Page 42: ...have been ruled out as being faulty but the unit continues to have operating issues it is most likely due to a configuration error Configuration errors can be cleared by restoring the unit to its fact...

Page 43: ...ase REED SWITCH A reed switch is used to monitor door state When the door is closed magnetic force pulls the reed to its contact and closes the circuit which turns the light and display off When the d...

Page 44: ...vigates through service menu LED activated with button activation 3 Down Button Decreases temperature Navigates through service menu LED activated with button activation 4 Light Button Activates light...

Page 45: ...ht key and the power key for 5 seconds The display will flash once and beep and the degree symbol will begin to flash When the degree symbol is flashing the unit will allow the use of the control for...

Page 46: ...is model E5 Thermistor 1 shorted E6 Thermistor 2 shorted E7 Thermistor 3 shorted E8 Thermistor 4 shorted Does not apply to this model E9 Door 2 lower open P1 Pump Circuit open Does not apply to this m...

Page 47: ...show the number of minutes the compressor has run in the prior cycle or current cycle if the compressor was running when service mode was entered 24 ACTIVATE DEFROST HARVEST Turns on the hot gas bypa...

Page 48: ...down arrow buttons to select the appropriate model number See Above Model List 5 Press the light bulb button once 6 The display will blink and then will appear as the programmed display 1000 MODEL IN...

Page 49: ...an Condenser Fan N A N A 2218R N A N A N A N A N A Compressor Light Evaporator Fan Condenser Fan N A N A 2218RGL N A N A N A N A N A Compressor Light Evaporator Fan Condenser Fan N A N A 2218WC N A N...

Page 50: ...encounter a dirty thermistor connection you should replace the thermistor and the thermistor harness This unit has two thermistors Thermistor one Ice Bin Located along the right hand side wall of the...

Page 51: ...ur meter Thermistor Resistance Data Type 2 Temp F Temp C Nominal Resistance OHMS 22 30 177000 13 25 130370 4 20 97070 5 15 72929 14 10 55330 23 5 42315 32 0 32650 41 5 25388 50 10 19900 59 15 15708 68...

Page 52: ...USER GUIDE Defrost 1 SAFETY INSTALLATION INTEGRATION OPERATING INSTRUCTIONS MAINTENANCE SERVICE Defrost These models have no defrost options 52...

Page 53: ...improper use maintenance installation service repair acts of God fire flood or other natural disasters The product must be installed operated and maintained in accordance with your product s User Guid...

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