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USER GUIDE

u-line.com

Troubleshooting Extended

Troubleshooting - Extended

SPECIFIC ERRORS AND ISSUES

The advanced diagnostic capabilities of the electronic 
controls utilized on the 1, 3, and 5 Class units allow for 
easy and thorough troubleshooting.

Navigation of the control is the key and is explained in 
the CONTROL OPERATION section of the manual, along 
with control button layout, control function descriptions, 
a service mode menu and service menu selection 
explanations.

Verification of temperature and thermistor performance can 
be identified by directly viewing thermistor readings in the 
service mode.

Component failure issues can be identified through 
service mode menu #20, “Component Testing.” Individual 
components can be switched on and off to check for both 
proper function of a specific component and also delivery of 
supply voltage to the components through the relays and 
DC outputs located on the relay/power board.

Included in this section are some diagnostic tips 
and of course, if additional help is required, please 
contact the U-Line Corp, “Customer Care Facility” at 
+1.414.354.0300

 

for assistance.

NORMAL OPERATING SOUNDS

All models incorporate rigid foam insulated cabinets to 
provide high thermal efficiency and maximum sound 
reduction for its internal working components. Despite 
this technology, your model may make sounds that are 
unfamiliar.

Normal operating sounds may be more noticeable because 
of the unit’s environment. Hard surfaces such as cabinets, 
wood, vinyl or tiled floors and paneled walls have a 
tendency to reflect normal appliance operating noises.

Listed below are common refrigeration components with a 
brief description of the normal sounds they make. NOTE: 
Your product may not contain all the components listed.

Compressor: The compressor makes a hum or pulsing
sound that may be heard when it operates.

Evaporator: Refrigerant flowing through an evaporator
may sound like boiling liquid.

Condenser Fan: Air moving through a condenser may
be heard.

Automatic Defrost Drain Pan: Water may be heard
dripping or running into the drain pan when the unit is
in the defrost cycle.

Solenoid Valves: An occasional clicking sound may be 
heard as solenoid valves are operated.

38

Summary of Contents for UOCP115

Page 1: ...USER GUIDE SERVICE MANUAL Outdoor Collection UOCL115 UOCP115 15 Clear Ice Maker ...

Page 2: ...Anti Tip Bracket General Installation Grille Installation Door Swing Door Adjust Maintenance Cleaning Cleaning Condenser Extended Non Use Operating Instructions Control Operation Ice Airflow and Product Loading Service Troubleshooting Wire Diagram Product Liability Warranty Claims Parts Ordering Replacement Parts System Diagnosis Guide Compressor Specifications Troubleshooting Extended Control Ope...

Page 3: ...elect products are available worldwide PRODUCT INFORMATION Looking for additional information on your product User Guides Spec Sheets CAD Drawings Compliance Documentation and Product Warranty information are all available for reference and download at u line com PROPERTY DAMAGE INJURY CONCERNS In the unlikely event property damage or personal injury is suspected related to a U Line product please...

Page 4: ...safety statement will result in severe personal injury or death Warning means that failure to follow this safety statement could result in serious personal injury or death Caution means that failure to follow this safety statement may result in minor or moderate personal injury property or equipment damage CALIFORNIA PROPOSITION 65 This product contains chemicals known to the state of California t...

Page 5: ...in place so children may not easily climb inside If the unit is being removed from service for disposal check and obey all federal state and local regulations regarding the disposal and recycling of refrigeration appliances and follow these steps completely 1 Remove all consumable contents from the unit 2 Unplug the electrical cord from its socket 3 Remove the door s drawer s DANGER 5 ...

Page 6: ... or reduce ice production on applicable models For best performance keep the unit out of direct sunlight and away from heat generating equipment In climates where high humidity and dew points are present condensation may appear on outside surfaces This is considered normal The condensation will evaporate when the humidity drops CAUTION Damages caused by ambient temperatures of 40 F 4 C or below ar...

Page 7: ...the unit Always keep your working area dry NOTICE Electrical installation must observe all state and local codes This unit requires connection to a grounded three prong polarized receptacle that has been placed by a qualified electrician The unit requires a grounded and polarized 115 VAC 60 Hz 15A power supply normal household current An individual properly grounded branch circuit or circuit break...

Page 8: ...can NOT be installed behind a closed cabinet door If you would like to align the face of the unit with other adjacent cabinet doors you may need to alter the wall just behind the drain connection on the unit to accommodate the drain CUTOUT DIMENSIONS 15 cutout width sufficient if door protrudes beyond adjacent cabinetry PRODUCT DIMENSIONS REAR 1 ȟȭ 38 mm 7 178 mm 15 ȟȯ 387 mm 34 ȟȯ 870 mm to 35 ȟȯ...

Page 9: ...ced according to each unit s electrical specifications requirements Side by Side Installation with Bracket 1 Slide both units out so screws on top of units are easily accessible 2 Remove screws as shown below 3 Place bracket over holes and attach to unit with two screws removed in step 2 using a T 25 Torx driver Tighten screws fully 4 Gently push units into position Be careful not to entangle the ...

Page 10: ...nnection WARNING Connect to potable water supply only CAUTION Review obey and understand the local plumbing codes before you install your unit Connect to the cold water supply The water pressure should be between 20 and 120 psi 138 and 827 kPa The water line MUST have a shut off valve on the supply line CAUTION Do not use any plastic water supply line The line is under pressure at all times Plasti...

Page 11: ...reates some vibration A water supply line contacting an internal component or cabinet wall can cause excessive noise during operation or damage to the line 4 On the back panel break away filler feature in bushing with flat screwdriver 5 Thread water line through back panel hole with bushing and connect to cold water supply line 6 Turn on water supply and check for leaks 7 Reinstall back panel and ...

Page 12: ...elow the unit Unit has a solid base that will not allow the unit to drain below itself There is a possibility that hose connections may have loosened during shipment Verify all connections and fittings are free from leaks This equipment is to be installed with adequate backflow protection to comply with applicable federal state and local codes Model numbers including CL or NB do not include a fact...

Page 13: ... installed U Line P60 drain pump If you need to install a P60 drain pump into your unit see DRAIN PUMP section in the User Manual See below for typical installations requiring a drain pump FACTORY INSTALLED DRAIN PUMP NOTICE Cold Water Hot Water Waste Waste Shut Off Valve Stand Pipe P60 Pump Required Air Gap Optional Hook Up Cold Water Hot Water Waste Shut Off Valve Disposal Assembly P60 Pump Requir...

Page 14: ...over holes and attach to unit with two screws removed in step 2 using a T 25 Torx driver Tighten screws fully 4 Gently push unit into position Be careful not to entangle the electrical cord or water line if applicable 5 Check to be sure the unit is level from front to back and side to side Make any necessary adjustments The unit s top surface should be approximately 1 8 3 mm below the countertop 6...

Page 15: ...an opening s rear height Shorten the unit height in the front by adjusting the front legs This allows the unit to be gently tipped into the opening Readjust the front legs to level the unit after it is correctly positioned in the opening INSTALLATION 1 Plug in the power electrical cord 2 Gently push the unit into position Be careful not to entangle the cord or water and drain lines if applicable 3...

Page 16: ... the unit the grille must be installed Removing the grille 1 Disconnect power to the unit 2 Remove three screws 1 3 Slide grille 2 away from bottom hinge and remove grille from unit Installing the grille 1 Align notch 3 in grille with center screw on bottom hinge and slide grille behind hinge 2 Use two screws to secure grille to cabinet 3 Reconnect power to the unit 2 3 1 16 ...

Page 17: ...ing Units have a zero clearance for the door to open 90 when installed adjacent to cabinets Stainless Steel models require 2 1 8 54 mm door clearance to accommodate the handle if installed next to a wall Wall 90 Door Swing 2 1 8 Min 54 mm 17 ...

Page 18: ... Loosen do not remove top and bottom hinge screws using a Torx T 25 screwdriver 3 Align door squarely with cabinet 4 Make sure gasket is firmly in contact with cabinet all the way around the door no gaps 5 Tighten bottom hinge screws 6 Tighten top hinge screws and replace hinge cover REVERSING THE DOOR Location of the unit may make it desirable to mount the door on the opposite side of the cabinet...

Page 19: ...ge with the outer edge of the unit while inserting hinge pin into top of door 4 Tighten three screws and replace hinge cover Align and adjust the door Align and adjust the door see DOOR ALIGNMENT AND ADJUSTMENT Install grille Install the grille 5 6 Door Adjustments 2 Remove corresponding screws on opposite side of cabinet On some models there may be a nut behind one or both screws on either side I...

Page 20: ...d door 1 Remove pivot screw from hinge flip hinge over and install the pivot screw in the same hole from the opposite surface 2 Lift the door onto the bottom hinge 3 Align edge of the hinge with the outer edge of the unit 4 Tighten three screws and replace hinge cover Align and adjust the door Align and adjust the door see DOOR ALIGNMENT AND ADJUSTMENT Install grille Top Hinge Right Side Top Hinge...

Page 21: ...l go dark and remain so until user resets mode unit continues to operate Disable Sabbath Mode Press and release Display and interior light return to normal operation Silent Mode ice production suspended for 3 hours Hold and Display will countdown the hours 3H 2H 1H Clean Mode See Cleaning section Showroom Mode Hold and for 5 seconds The ºF ºC symbol will flash Display will be lit and interior ligh...

Page 22: ...r the cubes to stay together as a slab increases A bridge thicker than 1 8 3 2 mm may cause cubes to overfill the ice bucket 32 ice cubes are formed on a 4 x 8 slab during each cycle Each cycle takes approximately 15 20 minutes at the default cube thickness 0 Your clear ice machine is pre set to produce ice between the optimal dimensions illustrated below Ice thickness adjustments are made using t...

Page 23: ... u line com Airflow and Product Loading NOTICE The unit requires proper airflow to perform at its highest efficiency Do not block the front grille at any time or the unit will not perform as expected Do not install the unit behind a door 23 ...

Page 24: ...nabrasive cloth Always clean with the grain Always finish with Claire Stainless Steel Polish and Cleaner or comparable product to prevent further problems Using abrasive pads such as ScotchBrite will cause the graining in the stainless steel to become blurred Rust not cleaned up promptly can penetrate the surface of the stainless steel and complete removal of the rust may not be possible Integrate...

Page 25: ...om the evaporator Damage may result 1 Turn the ice machine off and allow any ice to melt off of the evaporator 2 Remove all ice from the storage bin 3 Remove evaporator cover 4 Remove the standpipe by lifting it up while using a slight back and forth motion to loosen it from the drain hole The water in the reservoir will flow down the drain 5 Re install the standpipe into the water trough 6 Clean ...

Page 26: ...he water flow may not be uniform causing uneven sized cubes or water to spill into the ice storage bin This is a normal situation that will correct itself within the first 24 hours of operation NOTICE Discard all ice produced in the first harvest Should power to the unit be interrupted during the self clean cycle it will be necessary to repeat the complete cleaning cycle after power is restored RE...

Page 27: ...pending on environmental conditions more or less frequent cleaning may be necessary WARNING Disconnect electric power to the unit before cleaning the condenser WARNING DO NOT touch the condenser fins The condenser fins are SHARP and can be easily damaged NOTICE DO NOT use any type of cleaner on the condenser unit 1 Remove the grille See GRILLE PLINTH INSTALLATION 2 Clean the condenser coil using a...

Page 28: ...or must remain open to prevent formation of mold and mildew Open door a minimum of 2 50 mm to provide the necessary ventilation WINTERIZATION If the unit will be exposed to temperatures of 40 F 5 C or less the steps above must be followed In addition P60 drain pumps in clear ice machines must be drained according to the following procedure 1 Remove the drain pump from the ice machine 2 Drain the w...

Page 29: ...components with a brief description of the normal operating sounds they make NOTE Your product may not contain all the components listed Compressor The compressor makes a hum or pulsing sound that may be heard when it operates Evaporator Refrigerant flowing through an evaporator may sound like boiling liquid Condenser Fan Air moving through a condenser may be heard Running Water As your unit conti...

Page 30: ...e Open 11 22 1 12 Compressor White light Bin temp Cond temp Door switch Waste Pump Water dispenser Water shutoff Black White Cond Fan Circ Pump Light Blue Programming 42375 _A U s e r I n t e r f a c e Water Valve Hot Gas Valve P Waste Pump OVERLOAD NEUTRAL HOT RELAY EMBRACO COMPRESSOR GREEN W YELLOW GROUND 30 ...

Page 31: ...ized to replace the part in question The part that caused the damage must be returned to U Line in its entirety The part must be clearly labeled with the serial number of the unit it was removed from the date and the servicer who removed the part If the service technician determines the damage is the result of installation issues water connection drain etc the consumer would be notified and the is...

Page 32: ...ting for warranty labor Units must be registered prior to warranty submittal Customers may register at www U Line com A proof of purchase is required We also accept the following information to update warranty New construction occupancy documents Closing paperwork Final billing Remodel Warranty parts will be shipped at no charge after U Line confirms warranty status Please provide the model serial...

Page 33: ...074 00 15 DRIER 80 54055 00 16 EVAPORATOR ASSEMBLY 80 54349 00 17 FRONT PANEL 80 55472 00 18 GASKET 80 54235 01 19 GRILLE 80 55609 02 20 HIGH TEMP THERMISTOR 80 54070 00 21 HINGE ASSEMBLY 80 55433 00 22 HINGE COVER 80 55499 00 23 ICE SCOOP 80 54080 00 24 LED LIGHT W COVER 80 54000 00 25 LEG LEVELERS 4 80 54019 00 26 MAIN BOARD 80 55398 00 27 POWER CORD 80 54380 00 28 PUMP COVER 80 54333 00 29 STAN...

Page 34: ...AY ASSEMBLY 80 55214 00 13 DOOR ASSEMBLY 80 55515 00 14 DRAIN PUMP 80 54147 00 15 DRAIN TUBE 80 54074 00 16 DRIER 80 54055 00 17 EVAPORATOR ASSEMBLY 80 54349 00 18 FRONT PANEL 80 55472 00 19 GASKET 80 55388 00 20 GRILLE 80 55609 02 21 HIGH TEMP THERMISTOR 80 54070 00 22 HINGE ASSEMBLY 80 55433 00 23 HINGE COVER 80 55499 00 24 ICE SCOOP 80 54080 00 25 LED LIGHT W COVER 80 54000 00 26 LEG LEVELERS 4...

Page 35: ...provide the model serial number part number and part description Some parts will require color or voltage information If U Line requires the return of original parts we will inform you when the parts order is taken This requirement will be noted on your packing list A prepaid shipping label will be emailed to you Please enclose a copy of the parts packing list and be sure the model and serial numb...

Page 36: ...perature Hot Warm Warm Extremely cold near inlet Outlet below room temperature Lower than normal Partial Restriction Somewhat lower than normal vacuum Warm near room temperature Very hot Top passes warm Lower passes cool near room temperature due to liquid Room temperature cool or colder Extremely cold near inlet Outlet below room temperature backing up Lower than normal Complete Restriction In de...

Page 37: ... are wearing an anti static wrist strap that is grounded to an electrical ground or grounded water pipe Handle circuit boards carefully and avoid touching components To measure the start winding resistance measure across the C and S pins To measure the run winding resistance measure across the C and R pins Also check S to R and you should get the sum of the run and start windings To ensure the win...

Page 38: ...ditional help is required please contact the U Line Corp Customer Care Facility at 1 414 354 0300 for assistance NORMAL OPERATING SOUNDS All models incorporate rigid foam insulated cabinets to provide high thermal efficiency and maximum sound reduction for its internal working components Despite this technology your model may make sounds that are unfamiliar Normal operating sounds may be more noti...

Page 39: ...rcuit Unplug unit wait 5 seconds plug back in If main board does not beep check for 120V at black and white cables on power cord No Interior Light Light may be set to OFF Check LED strip for power Defective door switch Use component testing in service mode and test light circuit manually test door switch Condensation on exterior of unit Is unit exposed to high humidity or high ambient temps Moistu...

Page 40: ...calling for water P1 Pump circuit open Ice Level Issues See APPENDIX on following pages Relay DC Outputs One of the primary functions of the main control is to operate the multiple relay and DC outputs during each cycle Verify proper operation of these relays using the following procedure 1 Enter Relay Toggle through the service menu NOTICE Frequently toggling the compressor relay could force the ...

Page 41: ... resolved Filters available at u line com are able to treat TDS up to 600 b If TDS is acceptable unit must be cleaned and any leakage addressed with a seal kit U Line service part 80 55371 13 Area in Front of Sensors Condenser Side is Wet Check connection from bin to drain No Water is Evident 1 Power cycle to reset error 2 Check sensors to ensure there is a gap between sensors and pan as shown 3 I...

Page 42: ...on b General cleaning has not been performed A single cleaning may not resolve this condition c If customer has unit connected to a water softener have them consult a plumber to disconnect from the softener d Check compressor operation If unit is not cooling or compressor is not operating diagnose and fix system problem If unit is cooling check auger for rotation If not rotating check the motor an...

Page 43: ... the display This mode can be canceled by pressing and releasing The mode will automatically be changed back to ON after three hours SHOWROOM MODE This mode is designed to show units in a display environment When in this mode the only functions will be the control and cabinet lights The compressor fans etc will not operate To enter exit this mode hold the light key and the power key for 5 seconds ...

Page 44: ...og Period frequency that data is output to diagnostics port 27 Factory test mode 0 Off 1 On 28 Compressor RPM 29 Freeze time adjust Model 54 only 30 Harvest time adjust Model 54 only 31 Low temp alarm limit Model 55 only 32 High temp alarm limit Model 55 only 1 THERMISTOR 1 BIN This shows the pure thermistor reading with no off sets taken into account 2 Does not apply to this model 3 Does not appl...

Page 45: ...roperly 23 ACTIVATE DEFROST HARVEST Press and hold for 3 seconds to activate 24 FACTORY DEFAULTS Press and hold for 3 seconds to restore all values to factory defaults 25 MAIN SOFTWARE 26 Does not apply to this model 27 FACTORY TEST MODEL 0 Off 1 On 28 COMPRESSOR RPM 29 FREEZE TIME ADJUST MODEL 54 ONLY 30 HARVEST TIME ADJUST MODEL 54 ONLY 31 LOW TEMP ALARM LIMIT MODEL 55 ONLY 32 HIGH TEMP ALARM LI...

Page 46: ...1A 38 HWC524 1A 39 HWC524 2A 40 HWC336 1A 41 HBD324 1A 42 HBD324 2A 43 HBD524 1A 44 HBD524 2A 45 HWD324 2A 46 HWD324 1A 47 HWD524 2A 48 HWD524 1A 49 HRF124 2A 50 HRF124 1A 51 HRI124 2A 52 HRI124 1A 53 Nugget 1 Class 54 Grid Ice 55 Medical Refrigerator 56 Full size 57 Nugget 3 Class PROGRAMMING THE UNIT TO CORRECT MODEL NUMBER 1 Disconnect the unit from power source 2 Push and hold the U Line butto...

Page 47: ... Light 2 Evap Fan Cond Fan 22 RE336 1A Compressor Top Left Valve Bot Right Valve Light 1 Light 2 Evap Fan Evap Fan 2 Cond Fan 23 RE515 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 25 RE524 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 27 RE324 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 29 KR524 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 32 WC315 1A Compressor Light 1 Light 2 Evap Fa...

Page 48: ...ons Dielectric grease will help to keep thermistor connections clean and dry If you change a thermistor in the unit please re apply dielectric grease to the connection If you encounter a dirty thermistor connection you should replace the thermistor and the thermistor harness This unit has one thermistor located along the right hand sidewall of the ice bin It is used to maintain the ice level in th...

Page 49: ...od or other natural disasters The product must be installed operated and maintained in accordance with your product s User Guide The remedies described above for each warranty are the only ones that U Line will provide either under these warranties or under any warranty arising by operation of law U Line will not be responsible for any consequential or incidental damages arising from the breach of...

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