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Warranty Registration Form
Customer Information:
Date Purchased:
Purchase From (company name):
Model:
Serial Number:
First Name:
Last Name:
Daytime Phone:
E-mail:
Shipping Address:
City:
State:
Zip Code:
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Mail Registration Form to:
Uaccess LLC
Attn: Registration Dept
1904 University Business Drive, Ste. 304
McKinney, TX 75071
Warranty and RMA Guidelines
Receiving Your Order
1. Upon receipt of your new merchandise, please inspect carefully as to the contents and condition. All claims for damaged or missing
items MUST be reported to Uaccess LLC within five (5) business days upon receipt of merchandise. In the event your package arrives
damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All
packaging MUST be retained until the problem has been resolved.
2. Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT throw away any
material included with the package until you are absolutely certain the product has not been damaged. We cannot accept merchandise
for return incomplete or damaged, or missing packing material.
3. Retain your Invoice. Read all instruction manuals BEFORE testing your equipment.
4. Uaccess accepts neither responsibility nor liability for any consequential or incidental damages resulting from the installation or
operation of any merchandise purchased from us.
Return/Exchange Policy
NO RETURNS WILL BE ACCEPTED WITHOUT R.M.A# (Return Merchandise Authorization Number
)
You can return or exchange, excluding any shipping and handling charge, within a period of thirty (30) days for lock merchandise and
fourteen (14) days for accessories, if you are not satisfied with the products. If defective, items may be exchanged for the same model
only. Special Order items are not returnable. We will not accept any returns or exchanges on Batteries, Memory Chips, User Keys or
any other consumable products.
Uaccess LLC basically does not take or make ADVANCE SHIP or CROSS SHIP arrangements unless otherwise preapproved by
authorization within 1 year of purchase.
Prior to returning any item, YOU MUST call Customer Service for pre-approval RMA number. All merchandise purchased from
Uaccess LLC is sold in its original factory packaging with all contents as supplied by us. Items can be returned only if in original
packaging, same new condition as sold with literature/instructions. Place the manufacturer's box into a shipping box. Please do not put
any stickers or labels on the original manufacturer's packaging. Please ship the items back to us with freight prepaid. We are not
responsible for lost or damaged packages returning to us.
Attach a copy of original invoice with freight pre-paid for Warranty / RMA service.