Ubee DDW3611, Configuration And Troubleshooting Manual

Page 1: ...bee DDW3611 Wireless Cable Modem Advanced Wireless Gateway Based on Firmware 8 6 2009 Ubee Interactive Americas Division July 11th 2011 TWC Business Class Subscriber Wireless Configuration And Trouble...

Page 2: ...dance with applicable agreements This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity...

Page 3: ...Contents Ubee Interactive 2011 3 REVISION HISTORY REVISION HISTORY Version Date Author Modification Comment 1 0 2011 07 11 Dan Hill 8 6 2009 release...

Page 4: ...vements 15 4 1 1 2 4GHz Channels and Frequencies 16 4 1 2 5GHz Channels and Frequencies 17 4 1 3 Signal Attenuation Receive Signal Strength Indicator RSSI 18 4 1 4 Spatial Steams and Speeds 20 5 FIREW...

Page 5: ...ee Interactive 2011 5 A 5 MODEM Cable Modem Event Log 28 A 6 Firewall Content Filter 29 A 7 Firewall Event Log 31 A 8 Firewall Remote Log 31 A 9 TOOLS PING 32 A 10 Tools Trace Route 33 A 11 Tools Clie...

Page 6: ...DOCUMENTS KEY REFERENCE DOCUMENTS The following documents are important references for detailed information in addition to this Troubleshooting Guide 1 Ubee_DDW3611_Subscriber_User_Guide 2 Ubee_DDW361...

Page 7: ...to the DDW3611 DOCSIS 3 0 Wireless Cable Modem is an Advanced Wireless Gateway with routing firewall parental control VPN and security capabilities NOTE This guide is designed to provide key informat...

Page 8: ...r Channel up to 8 channels DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM EuroDOCSIS 41 Mbps 64 QAM 55 Mbps 256 QAM Total Max Bandwidth 8 Channels DOCSIS 343 304 Mbps EuroDOCSIS 444 400 Mbps Symbol Rate 6952 K...

Page 9: ...can be manually set using Telnet Command Line Interface CLI 8 wire Category 5e or better will be required to auto negotiate 1000Mbps per standard spec Device Management Customer premises equipment CP...

Page 10: ...DS locked On Blue if DS channel bonding On 7 Registration OK Off On if connects On if connects On if connects On if connects Off On On On Green if 1 DS locked On Blue if DS channel bonding On Green if...

Page 11: ...ber Account Login user Password user You should now see a set of menu tabs at the top of the screen The menus on the side bar are context sensitive and change based on the menu tab you select Same Log...

Page 12: ...PSK with AES Newer adapters support WPA2 PSK with AES WEP is old and not secure 4 Pre Shared Key PSK sometimes called the Wireless Key or Wireless Password that is entered stored on the DDW3611 and t...

Page 13: ...configurations Network Name SSID Wireless Primary Network Name SSID to which client devices connect E g DDW3611BE Closed Network Disabled by default to allow broadcast the Primary Network Name SSID WP...

Page 14: ...ect 100 802 11 Band You can choose 2 4Ghz or 5 Ghz not both concurrently ALL wireless client adapters MUST support 5GHz if you decide to use 5GHz only Note The distance and coverage for 5Ghz is less t...

Page 15: ...ure to run a speed test to verify Move 2 4 GHz Phone Try moving or relocating 2 4GHz cordless phones which can operate in the same frequency range and can cause interference Auto channel selection can...

Page 16: ...available for use In the USA channels 1 11 are used Non overlapping channels are 1 6 and 11 as shown in the chart below Auto channel should be selected to ensure that the channel with least interferen...

Page 17: ...try switching between 20MHz and 40MHz wide channels and note which available channels disappear to make room for 40MHz channel width For example channels such as 40 48 56 etc are not available Channe...

Page 18: ...or MacBook or iPad Login to http 192 168 0 1 user user and navigate to the Access Control menu Refresh your screen show that the Age shows 0 indicating a current RSSI value Move around the room and no...

Page 19: ...es rule of thumb attenuation for different kinds of materials Material Attenuation dB 2 4 GHz 5 GHz Interior drywall 3 4 3 5 Cubicle wall 2 5 4 9 Wood door hollow solid 3 4 6 7 Brick Concrete wall 6 1...

Page 20: ...ams appearing as link data rate from PC to wireless access point Some 802 11n wireless adapters support 2 receive spatial streams and only 1 transmit spatial stream so max transmit data rate for 20MHz...

Page 21: ...set up a DMZ Host Solution Login to the DDW3611 Web User Interface http 192 168 0 1 Login user Password user TOOLS Client List and note the MAC address and IP address that was assigned to the Web came...

Page 22: ...ntation or you cable service provider for further assistance Verify that TCP IP is the default protocol for your network interface card NIC Power cycle the cable modem by removing the power adapter fr...

Page 23: ...etwork Places and select Properties b Right click on Local Area Connection and select Properties c Scroll down and click on Internet Protocol TCP IP and select Properties d Click Obtain an IP address...

Page 24: ...ber The unique manufacturer serial number of the device Boot Code Version The boot software code version of the device Software Version The general software version of the device Hardware Version The...

Page 25: ...the device is trying to range with and the progress CM Provisioning State After the physical initialization the cable modem will be configured by a DHCP server from the service provider Once the cable...

Page 26: ...service provider Symbol Rate Displays the symbol rate The current cable modem downstream symbol rates are QAM64 is 5056941 sym sec QAM256 is 5360537 sym sec Interleave Depth Displays the current cable...

Page 27: ...e QPSK QAM8 QAM16 QAM32 QAM64 QAM128 QAM256 Symbol Rate Displays the symbol rate Ksym sec Upstream Mini Slot Size Displays the current cable modem upstream mini slot size in Timebase Ticks of 6 25 Pow...

Page 28: ...T LOG Label Description First Time Displays the time of the event Last Time Displays the last time of the event Priority Displays the event log severity Description Displays a detailed description of...

Page 29: ...Ubee Interactive 2011 29 A 6 FIREWALL CONTENT FILTER NOTE The above checked items are recommended default settings to be enabled See the following page for further details on each of the above feature...

Page 30: ...istributed object applications When you visit an ActiveX web site ActiveX controls are downloaded to your browser where they remain in case you visit the site again Filter Popup Windows Enable this fi...

Page 31: ...ific events as traffic is passed and or actions are taken Label Description Permitted Connections Select to log all access attempts that are allowed by firewall Blocked Connections Select to log all a...

Page 32: ...end a ping A ping tests the network connectivity between devices by sending a test message to a specific device You can also confirm the size of data sent is the same as received Ping Size Enter the p...

Page 33: ...aces the route that data is taking to and from the DDW3611 Gateway Label Description Tracert Target Enter the specific IP address or domain e g yahoo com to which you want to trace a route MAX Hops De...

Page 34: ...1 Wireless Cable Modem Gateway are displayed in this list and are identified by the hostname IP address and MAC address of the connected devices Interface The method that clients are connected to the...