Ubee DDW3611, User Manual

Page 1: ...treet Suite 200 Englewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com November 2012 Ubee DDW3611 Wireless Cable Modem Gateway Firmware V...

Page 2: ...ation of Ubee and is not to be disclosed or used except in accordance with applicable agreements This material is protected by the copyright laws of the United States and other countries It may not be...

Page 3: ...nnecting the DDW3611 11 2 2 Connecting Devices to the Network 12 2 2 1 Connecting an Ethernet Device 12 2 2 2 Connecting a Wireless Device 13 2 2 3 Connecting a USB Device 14 2 3 Troubleshooting the I...

Page 4: ...Primary Network Option 61 6 2 1 Enabling a Closed Network 64 6 3 Using the Access Control Option 65 6 4 Deploying and Troubleshooting the Wireless Network 66 6 4 1 Understanding Received Signal Stren...

Page 5: ...l specifications Provides information used by the following MSO entities Office of the CTO Procurement Network Engineering and Test Organizations Physical and Environmental Engineers Technical Operati...

Page 6: ...aptor supplied with the device Do not attach the power supply cable to building surfaces or floorings Rest the power cable freely without any obstacles Do not place heavy items on top of the power cab...

Page 7: ...ould be installed and operated with a minimum distance of 20cm between the radiator your body This device has been designed to operate with an antenna having a maximum gain of 2 dBi Antenna having a h...

Page 8: ...e Components The package for the DDW3611 contains the following items Item Description 1 RJ45 Ethernet Cable 6 0 ft RoHS UL compliant Sample image actual appearance subject to change 1 Power Supply Us...

Page 9: ...e its status when an Ethernet device is connected When an Ethernet device is connected to the cable modem LED is Green when connected at 10 100 Mbps speeds LED is Blue when connected at 100 1000 speed...

Page 10: ...y Range 88MHz 1002MHZ Modulation 64 256 QAM Channel B W 6 MHz Maximum Data Rate per Channel up to 8 channels DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM EuroDOCSIS 41 Mbps 64 QAM 55 Mbps 256 QAM Total Max B...

Page 11: ...RIPv1 v2 Ethernet 10 100 1000 BaseT full duplex auto negotiate functionality IPv4 to IPv6 support Device Management Customer premises equipment CPE Supports IEEE 802 11e Wi Fi Multimedia WMM and UAPSD...

Page 12: ...und on the device label or it can be found by opening an Internet browser window to the device Refer to Using the Information Option on page 21 for instructions Encryption Method WPA2 PSK with AES enc...

Page 13: ...ked Blue if US channel bonding On Green if 1 DS locked Blue if DS channel bonding On 7 Registration OK Off On if connected On if connected On if connected On if connected Off On On On Green if 1 US lo...

Page 14: ...Understanding LED Operations Ubee Interactive 10 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Page 15: ...vices to the Network on page 12 Steps To set up the device 1 Remove the contents from the device packaging 2 Place the DDW3611 in the best location to connect to other devices such as PCs or gaming co...

Page 16: ...work Use the instructions below to connect network devices and validate device functionality Topics See the following topics Connecting an Ethernet Device on page 12 Connecting a Wireless Device on pa...

Page 17: ...st 2 characters of the cable modem s MAC address with letters entered in upper case Example DDW361184 Notes You can find the MAC address on the device label or by opening an Internet browser window to...

Page 18: ...wer on the DDW3611 Verify the power outlet is energized and the power adaptor is connected to the power outlet Check the connection between the power adaptor and the cable modem Power off the cable mo...

Page 19: ...nnected to a hub or gateway try connecting the PC directly into an Ethernet port on the cable modem If you are using a cable splitter try removing the splitter and connecting the cable modem directly...

Page 20: ...Troubleshooting the Installation Ubee Interactive 16 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Page 21: ...e following topics Accessing the Web Interface on page 17 Logging Out of the Web Interface on page 19 Understanding Operation Modes and the Web User Interface on page 19 3 1 Accessing the Web Interfac...

Page 22: ...ss Cable Modem Gateway Subscriber User Guide November 2012 4 At the login window enter the user credentials Standard subscriber Web interface login all lower case letters Username user Password user 5...

Page 23: ...r interface 1 Click Logout from the main menu The logout screen is displayed 2 Click Back to Login to access the Login screen and begin a new user interface session 3 3 Understanding Operation Modes a...

Page 24: ...ng firewall protection and parental control features Hint All LAN and Wireless LAN interfaces are on the same Private IP subnet and are translated to a single Public IP address on the WAN gateway inte...

Page 25: ...n page 22 Using the Downstream Option on page 23 Using the Upstream Option on page 25 Using the Operation Config Option on page 26 Using the Event Log Option on page 27 Steps To access modem options 1...

Page 26: ...f the device MAC Address Defines the unique media access control MAC hardware address of the cable modem Serial Number Defines the unique manufacturer serial number of the device Boot Code Version Def...

Page 27: ...Label Description Acquired Downstream Channel Displays the Downstream channel tat the cable modem is trying to lock to and its progress Ranged Upstream Channel Displays the Upstream channel the cable...

Page 28: ...m channel Channel Id Displays the downstream channel ID Modulation Displays the modulation method required for the downstream channel to lock on to by the cable modem This method is determined by the...

Page 29: ...ys the Receiver Modulation Error Ratio used to quantify the performance of a digital radio receiver in a communications system using digital modulation Correctable Codewords Displays the quantity of c...

Page 30: ...splays the current cable modem upstream modulation type QPSK QAM8 QAM16 QAM32 QAM64 QAM128 QAM256 Symbol Rate Ksym sec Displays the symbol rate Upstream Mini Slot Size Displays the current cable modem...

Page 31: ...highlighted device configurations such as PHS Enabled DOCSIS Mode Displays the DOCSIS version of the device Primary Downstream Service Flow SFID Displays the frequency ID of the downstream service flo...

Page 32: ...2012 Label Description First Time Displays the time the event started Last Time Displays the last time the event was last recorded Priority Displays the event log severity Description Displays a deta...

Page 33: ...page 32 Using the DHCP Option on page 35 Using the DHCP Static Lease Option on page 37 Using the DDNS Option on page 38 Using the Time Option on page 39 Using the Advanced Gateway Options on page 40...

Page 34: ...User Guide November 2012 5 1 Using the Information Option The Information option allows you to view basic information for the device Steps To view gateway information 1 Click Gateway from the main me...

Page 35: ...DNS server IP address DHCP Remaining Time Displays the time remaining on the DHCP lease before it expires Refresh Updates the information to its most current state when you click Refresh Local Settin...

Page 36: ...e Private IP Range Displays the private IP address assigned to DHCP client Public IP Range Displays the Public IP DHCP Server Range System Up Time Displays the accumulated time since the last power cy...

Page 37: ...HCP The WAN interface is set to a DHCP client and the IP address is assigned by the service provider s DHCP server Static IP For Static IP you must manually enter the IP address for the WAN interface...

Page 38: ...splays an IPv6 address configuration in the Gateway Basic Setup option 5 2 2 Using the LAN IPv6 Option When the CMTS supports IPv6 address configuration the LAN IPv6 option is available The LAN IPv6 s...

Page 39: ...configure DHCP settings 1 Click Gateway from the main menu 2 Click DHCP from the left side menu Field descriptions are listed below the screen example Label Description IP Address Displays the IPv6 a...

Page 40: ...dress Public addresses can be recognized on the network Number of CPEs Defines the maximum number of customer premises equipment CPE that can connect to the network through the DDW3611 Lease Time Defi...

Page 41: ...ick Gateway from the main menu 2 Click Static Lease from the left side menu Field descriptions are listed below the screen example Note The following example shows the DHCP Static Lease option set up...

Page 42: ...n be purchased from Dynamic Network Services Inc at www dynDNS com or No IP at www no ip com Steps To use the DDNS option 3 Click Gateway from the main menu 4 Click DDNS from the left side menu Field...

Page 43: ...e 1 Click Gateway from the main menu 2 Click Time from the left side menu Field descriptions are listed below the screen example Label Description DDNS Service Enables or disables the DDNS service Whe...

Page 44: ...able SNTP Enables Yes or disables No the SNTP feature Current Time Displays the current system time System Start Time Displays the accumulated time since the system was started Time Server 1 Defines t...

Page 45: ...nd the router PPTP PassThrough Forces the router to redirect the PPTP request to the local host when enabled Nat fails this attempt if Internet users initialize a PPTP VPN request to a host located be...

Page 46: ...r protocol generally used for automated file transfers Kerb88 Enables or disables the Kerberos network authentication protocol which allow nodes to communicate over a non secure network using tickets...

Page 47: ...u Field descriptions are listed below the screen example SIP Enables or disables the session initiation protocol application layer gateway SIP ALG SIP ALG inspects protocol packets and formats SIP mes...

Page 48: ...P address That way if filtered it gets filtered continuously Otherwise the IP address would change for the device and the filtering rule would no longer work Note You may also filter by MAC address wh...

Page 49: ...ore information refer to Using the Client List Option on page 83 4 Click Gateway from the main menu 5 Click IP Filtering from the left side menu 6 Enter the MAC address and IP address of devices to wh...

Page 50: ...gh your network for example http or email To see what applications use each port refer to Using the Forwarding Option on page 47 and click the Port Map button Steps To configure port filters 1 Click G...

Page 51: ...o Servers VoIP Audio and VoIP applications and services Port forwarding requires the following information IP address of each local host system for example Xbox for port forwarding rule you need to se...

Page 52: ...tic IP lease to that system to stop the IP from renewing and disrupting the forwarding rule 5 11 3 Setting Up Forwarding for an Xbox Example This example shows how to setup a single Xbox running Moder...

Page 53: ...ternal ports are reset to 0 Note Duplicate entries imported to the forwarding table from older versions will be disabled For detailed information on port forwarding including how to set it up for appl...

Page 54: ...es the ending port number listened to by the server host located in your LAN External Public Interface IP Designates another router on the network to forward data through Normally this field is not mo...

Page 55: ...port forwarding you define a rule to send a service to the IP address of a LAN side host Port forwarding sends a service to a single LAN IP address Port triggering defines two kinds of ports and the s...

Page 56: ...server on the WAN Start Port Defines a port number or the starting port number in a range of port numbers End Port Defines a port number or the ending port number in a range of port numbers Target Ra...

Page 57: ...hrough from the left side menu Field descriptions are listed below the screen example 5 14 Using the DMZ Host Option The DMZ Host option allows you to configure a host IP address to be exposed visible...

Page 58: ...tic Lease Enter the MAC address and IP address of a Home Gateway or other device you wish to be in the DMZ 7 Click Apply For more information refer to Using the DHCP Static Lease Option on page 37 A s...

Page 59: ...the DMZ Host Option Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 55 Label Description DMZ Address Defines the IP address of the host to be exposed Apply Saves all scre...

Page 60: ...Using the DMZ Host Option Ubee Interactive 56 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Page 61: ...on on page 61 Using the Access Control Option on page 65 Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Wireless from the main men...

Page 62: ...spatial streams when at a channel width of 40 MHz One spatial stream at 20MHz wide channel enables 72 2Mbps maximum data rate in 802 11n mode 802 11 N Support Required Defines whether 802 11n support...

Page 63: ...hecking Designed so APs avoid channels that contain radar systems Used for 802 11h only In Network Radar Check Defines the number of seconds to check for radar when switching to a new channel after a...

Page 64: ...AP Wireless cards connect to the master network and change their channel to match The master must accept the credentials of the managed network for it to be associated Ad hoc Communicates directly wi...

Page 65: ...he Primary Network option allows you to configure a variety of wireless security settings Steps To configure wireless security options 1 Click Wireless from the main menu 2 Click Primary Network from...

Page 66: ...entered into wireless gateway and wireless client As long as the passwords match a client is granted access to the wireless LAN This is the default residential subscriber setting and uses TKIP encrypt...

Page 67: ...te It encrypts unicast and multicast communications in a network Both the wireless stations and the DDW3611 must use the same WEP key Data Encryption can be set to WEP 128 bit 64 bit or Disable Shared...

Page 68: ...ines the universal unique identifier UUID for this access point PIN Defines a randomly generated Personal Identification Number PIN for the access point WPS Add Client Add a client Activates wireless...

Page 69: ...access control parameters MAC Restrict Mode Controls wireless access to your network by MAC address Disabled turns off MAC restrictions and allows any wireless client to connect to this device Howeve...

Page 70: ...formation shown on this screen The lower the number the more current its data RSSI dBm Displays the received signal strength from the device to the wireless cable modem This value is commonly used to...

Page 71: ...you to determine how far a wireless cable modem can be placed from wireless client devices Environmental variances include the capabilities of wireless clients and the types of material through which...

Page 72: ...u may resolve and prevent some performance issues 7 To check the wireless signal strength and speed use the following steps for a Windows computer connected wirelessly to the wireless cable modem If t...

Page 73: ...es on another channel and so on This is done by configuring the channel on each wireless access point individually if you have multiples If you have control over only one wireless device in an environ...

Page 74: ...Deploying and Troubleshooting the Wireless Network Ubee Interactive 70 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Page 75: ...on page 77 to block Internet access to specific sites Note Firewall menu options are not available when the device is in Bridge mode Topics See the following topics Using the Content Filter Option on...

Page 76: ...ramming language and development environment for building downloadable Web components or Internet and intranet business applications Filter ActiveX Stops ActiveX applications from being launched on co...

Page 77: ...he firewall function Disabling Firewall Protection does NOT disable all other setting you must enable disable each one individually as appropriate Protection against incoming connection requests on ro...

Page 78: ...w the screen example Apply Saves the settings and completes the setup Email Log Sends the log to the specified email address Clear Log Deletes the log Label Description Permitted Connections Logs all...

Page 79: ...wed to access the Internet View an event log to view Internet activity Topics See the following topics Using the Parental Control User Setup Option on page 75 Using the Basic Option on page 77 Using t...

Page 80: ...user from the User Settings pop up menu To add a new user add the user name and click Add To activate the user check Enable To remove a user select the user from the pop up menu and click Remove User...

Page 81: ...ent rule that defines a black list and white list select the White List Access Only checkbox to force the wireless modem to execute the policy for the selected user Time Access Rule Selects a defined...

Page 82: ...policy from the list and click Remove Policy Keyword List Displays keywords you can use to block Web site addresses URLs containing those words Add Keyword Adds a keyword to the keyword list Enter the...

Page 83: ...Domain List DIsplays domains you can assign to users to visit only the sites allowed Add Allowed Domain Adds allowed domains to the list Enter the name and click Add Allowed Domain Remove Allowed Dom...

Page 84: ...time to block To block all day check All Day to eliminate all access during the days selected To block specific times enter the time range in the Start and End fields Apply Saves all changes when clic...

Page 85: ...elow the screen exampleUsing the Password Option on page 84 Using the User Defaults Option on page 85 Steps To access the tools menu 1 Access the Web interface Refer to Accessing the Web Interface on...

Page 86: ...oute from the left side menu Field descriptions are listed below the Label Description Ping Test Parameters Ping Target Defines the IP address to which you want to send a ping Ping Size Defines the pa...

Page 87: ...AX hops Hops is the number of routers that the trace route traverses Time out Defines the time out interval 100 10000 in milliseconds Start Test Abort Test Clear Results Defines what you want to do To...

Page 88: ...the screen exampleUsing the Password Option The Password option allows you to change the password for the user login on the DDW3611 This login is used to access this Web interface Steps To change the...

Page 89: ...he user login password to the device Refer to Understanding Default Values and Logins on page 7 for the default values 1 Click the Tools link from the top of the screen 2 Click User Defaults from the...

Page 90: ...el Description Restore Factory Defaults to Firewall and Parental Control Restores settings to factory defaults Select Yes to restore the device to default settings for the Firewall and Parental Contro...

Page 91: ...ocal subnet Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This allows risky open access to th...

Page 92: ...al network to other networks sometimes with different incompatible communication protocols Headend A main facility to process and distribute Internet communication signals Headend may also refer to ca...

Page 93: ...share a single IP address for access to the Internet NAT enables a LAN to use one set of IP addresses for internal traffic and a second set of addresses for external traffic and provides a type of fi...

Page 94: ...server to determine if the user is allowed to access the network Time Division Multiple Access TDMA A method in which cable modems must time share the upstream channel because there are many cable mo...

Page 95: ...y protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords Wirel...

Page 96: ...Glossary Ubee Interactive 92 Ubee DDW262 S Wireless Cable Modem and Router Subscriber User Guide November 2012...