Ubee DVW2110, User Manual

Page 1: ...r Street Suite 200 Englewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com December 2011 DVW2110 Wireless Voice Cable Modem and Router Subscriber User Guide for Telmex Colombia ...

Page 2: ...icable agreements This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material ...

Page 3: ...10 Back Panel 7 1 9 Understanding the DVW2110 Front Panel and LED Behavior 8 2 Installing and Connecting the Device 9 2 1 Installing the DVW2110 9 2 2 Connecting a Device to Your Network 10 2 3 Troubleshooting the Installation 13 3 Accessing the Web User Interface 15 3 1 Accessing the Web Interface as a User 15 4 Understanding the Cable Modem Menu 17 4 1 Using the Cable Modem Information Option 17...

Page 4: ...Ubee Interactive iv Ubee DVW2110 Wireless Voice Cable Modem and Router Subscriber User Guide December 2011 ...

Page 5: ...ons Standards and Firmware on page 3 Understanding Default Values and Device Logins on page 5 Verifying Device Package Components on page 6 Understanding the DVW2110 Back Panel on page 7 Understanding the DVW2110 Front Panel and LED Behavior on page 8 1 1 Understanding Safety and Regulatory Information The following information provides safety and regulatory standards for anyone installing maintai...

Page 6: ...ce may drop and become damaged To protect the equipment from overheating do not block the slots and openings in the module housing that provides ventilation Do not expose this device to direct sunlight Do not place any hot devices close to this device as it may degrade or cause damage to it 1 2 1 Eco Environmental Statements The following eco environmental statements apply to the DVW2110 Packaging...

Page 7: ...ection network and uses of the DVW2110 1 4 Contacting Support Subscribers must contact their service provider for direct support Device documentation support may be available at http www ubeeinteractive com 1 5 Understanding Specifications Standards and Firmware Following are the features and specifications of the DVW2110 Interfaces and Standards Cable F Connector Female Telephone 1 RJ11 Port LAN ...

Page 8: ... 8 16 QAM 8dBmV to 58dBmV QPSK S CDMA 8dBmV to 53dBmV all modulations Symbol Rate 160 320 640 1280 2560 5120 Ksps Actual speeds vary based on factors including network configuration service tier and network conditions Voice Line Voltage On Hook 48 Volts Loop Current 25 40mA Ring Capability 5REN Hook State Signaling Loop Start Supported Codecs G 711 ulaw G 711 alaw G 723 1 BV16 ILBC G 726 16 G 726 ...

Page 9: ...rts Local or Remote Management via Telnet HTTP SNMP VSIF and SSH Physical and Environmental Dimensions 7 75in w x 5 4in h x 1 4in d Power Consumption Maximum 8W ENERGY STAR Compliant Power Supply 12V 1 0A Input Power 100 120VAC 50 60Hz Operating Temperature 0 C 40 C 32 F to 104 F Humidity 5 95 non condensing 1 6 Understanding Default Values and Device Logins This device is pre configured with the ...

Page 10: ...the MAC address in the opening screen the Cable Modem Information screen To access the Web interface refer to Accessing the Web User Interface on page 15 1 7 Verifying Device Package Components The package for the DVW2110 contains the following items Item Description 1 RJ45 Cable Ethernet Length 6 0 ft RoHS UL compliant Sample image actual appearance subject to change 1 RJ11 Cable Telephone Sample...

Page 11: ...using a standard RJ45 Ethernet cable See the Understanding the Customer Premises Network on page 3 for more information RESET Button disabled An administrator can reset the device to factory defaults through the Web user interface or the management information base MIB CABLE Connects the device to the cable wall outlet or a cable splitter connected to the wall outlet WPS Connects a PIN protected W...

Page 12: ... US Upstream signal activity DS Downstream signal activity POWER Power is on lit or off unlit LED Label POWER DS US READY TEL WLAN WPS ETHNET Process Steps eMTA Initialization MTA DHCP ON ON ON ON BLINKS MTA SNMP TFTP ON ON ON ON BLINKS RSIP ON ON ON ON BLINKS eMTA normal operation AC power normal AC power on On hook ON ON ON ON ON ON ON Wireless device connected ON Ethernet device connected OFF W...

Page 13: ...provided here for your review If you wish to confirm the setup or add devices to your network refer to Connecting a Device to Your Network on page 10 Steps To install the DVW2110 1 Verify service has been activated on the provisioning system before installing at the customer premises Contact the cable service providerfor instructions if service activation is not completed 2 Remove the contents fro...

Page 14: ...omputer s Ethernet port and connect other end to the ETHERNET port on the cable modem 6 Connect the coaxial cable from the cable wall outlet or a cable splitter connected to the cable wall outlet to the CABLE port on the device 7 Connect one end of an RJ11 phone cable provided in the product package to one of the TEL ports on the device a port that has been provisioned for voice service as specifi...

Page 15: ...Wireless Device Use these steps to connect a wireless device to the network for example a laptop computer Use the device LEDs to confirm operations The POWER DS US and READY LEDs are solidly lit in normal operations The WLAN LED must be solidly lit for wireless connections Refer to Understanding the DVW2110 Front Panel and LED Behavior on page 8 for more information Steps To connect a wireless dev...

Page 16: ...k Wireless and then click the Primary Network option c Select an encryption method 6 Confirm connectivity by opening a Web browser and going to any Web site for example http www wikipedia org 7 Refer to Troubleshooting the Installation on page 13 for troubleshooting information 2 2 3 Connecting a Telephone Voice service requires additional steps for the service provider including cancelling the pr...

Page 17: ...n your desktop and choose Properties 2 Click the Hardware tab and then choose Device Manager 3 Look for a yellow exclamation point or red X over the NIC in the Network Adapters field If you see either one you may have an IRQ conflict 4 Refer to the manufacturers documentation or contact the cable service provider for further assistance Verify TCP IP is the default protocol for your network interfa...

Page 18: ...Installing and Connecting the Device Ubee Interactive 14 Ubee DVW2110 Wireless Voice Cable Modem and Router Subscriber User Guide December 2011 ...

Page 19: ... topics Accessing the Web Interface as a User on page 15 Understanding Operation Modes and the Web User Interface on page 19 3 1 Accessing the Web Interface as a User Use the following procedure to access the Web interface as a basic user Steps To log in to the Web interface user account 1 Verify a PC is connected to the device as explained in Connecting a Device to Your Network on page 10 2 From ...

Page 20: ...Accessing the Web User Interface Ubee Interactive 16 Ubee DVW2110 Wireless Voice Cable Modem and Router Subscriber User Guide December 2011 ...

Page 21: ...n on page 19 Using the Cable Modem Downstream Option on page 20 Using the Cable Modem Upstream Option on page 21 Using the Modem Upstream Burst Option on page 22 Using the Cable Modem Event Log Option on page 23 Steps To access the Modem menu 1 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Modem link from the top menu The Cable Modem menu is displayed 4 ...

Page 22: ... the device MAC Address Displays the unique Media Access Control MAC hardware address of cable modem RF interface Serial Number Displays the unique manufacturer serial number of the device Boot Code Version Displays the boot software code version of the device Software Version Displays the general software version of the device Hardware Version Displays the internal version number that identifies ...

Page 23: ...ess of the MTA The MTA module voice telephony of the device has a unique MAC address like the cable modem module CA Key Displays the MTA module voice telephony Certificate Authority CA key that is transferred from the service provider after the cable modem is authenticated Label Description Acquired Downstream Channel Displays a Downstream channel that the cable modem is trying to lock to and the ...

Page 24: ...ample Label Description Frequency Displays the downstream channel frequency on which the cable modem is scanning Lock Status Displays if the cable modem succeeded in locking to a downstream channel Channel ID Displays the downstream channel ID Modulation Displays the modulation method that s required for the downstream channel to lock on to by the cable modem This method is determined by the servi...

Page 25: ...een Field explanations are listed following the screen example RxMER dB Displays the Receiver Modulation Error Ratio The RxMER is used to quantify the performance of a digital radio receiver in a communications system using digital modulation Correctable Codewords Displays the quantity of codewords which are correctable Uncorrectable Codewords Displays the quantity of codewords which are not corre...

Page 26: ...adings in the Cable Modem Upstream Burst table indicate the Interval Usage Codes IUCs used to transmit the data Lock Status Displays the upstream lock status Modulation Displays the current cable modem upstream modulation type QPSK QAM8 QAM16 QAM32 QAM64 QAM128 QAM256 Symbol Rate Ksym sec Displays the symbol rate in kilosymbols per second Upstream Mini Slot Size Displays the current cable modem up...

Page 27: ...on The Event Log screen displays log information that may be useful to diagnose operational issues with the device It also displays all logins to this Web interface Steps To view event log information 1 Access the Web interface 2 Click the Modem link from the top menu 3 Click the Event Log link from the left side of the screen Field explanations are listed following screen example ...

Page 28: ...iber User Guide December 2011 Label Description First Time Displays the time of the event Last Time Displays the last time of the event Priority Displays the event log severity Description Displays a detailed description of the event log Refresh Clear Log Refreshes the event log record Clear Log erases the screen ...

Page 29: ...t Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This allows risky open access to the Internet Domain A subnetwork comprised of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain n...

Page 30: ...ain facility to process and distribute Internet communication signals Headend may also refer to cable television signals and power line communication facilities Internet Protocol IP The method or protocol by which data is sent from one computer to another on the Internet It is a standard set of rules procedures or conventions relating to the format and timing of data transmission between two compu...

Page 31: ...rewall by hiding internal IP addresses Network Basic Input Output System NetBIOS An application programming interface API that augments the DOS BIOS by adding special functions for LANs Almost all Windows based LANs for PCs are based on the NetBIOS Network Operations Center NOC A location that controls computer television or telecommunications networks Large organizations usually have more than on...

Page 32: ...etwork Time Division Multiple Access TDMA A method in which cable modems must time share the upstream channel because there are many cable modems and only one upstream channel frequency Transmission Control Protocol TCP A method protocol used with the IP to send data in the form of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data ro...

Page 33: ...urity protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords Wireless Local Area Network WLAN A method that links two or more devices to provide a connection through an access point the wider Internet Users can move within the local coverage area and stay connec...

Page 34: ...Glossary Ubee Interactive 30 Ubee DVW2110 Wireless Voice Cable Modem and Router Subscriber User Guide December 2011 ...