Ubee Interactive
Troubleshooting the Installation
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide • March 2014
16
Example pre-shared key: C4A3V11000043
If using WPS, enter the WPS personal identification number (PIN). The WPS PIN
is a randomly-generated number found on the Wireless Primary Network screen.
Refer to
Using the Primary Network Option on page 77
. The WPS PIN can also be
found on the device label. Refer to
Understanding the Device Label on page 10
.
WPA-WPA2 TKIP+AES
is the default encryption method.
3. Confirm connectivity by opening a Web browser and going to any Web site
(for example,
http://www.wikipedia.org
) or access the Web interface for the DVW326.
Note
The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to
Using the Web
User Interface on page 18
.
If you have wireless issues or questions, refer to
Deploying and Troubleshooting the
Wireless Network on page 83
.
2.2.3
Connecting a Telephone Line
You can connect up to two telephone lines to the DVW326 to use the telephone (voice)
features.
Voice service must be enabled by the service provider (Cox Communications). Voice
service requires additional steps for the service provider including canceling the previous
telephone provider service, porting the telephone number, and other tasks to minimize
downtime during the transition.
Steps
To connect a telephone line:
1. Connect an analog telephone to the TEL 1 or TEL 2 jack on the back panel of the
DVW326 using the supplied RJ-11 telephone cable.
2. Pick up the telephone line and listen for a dial tone.
3. Make a phone call and/or have someone call you to verify a successful connection.
2.3
Troubleshooting the Installation
Use the following tips to troubleshoot the installation.
None of the LEDs are on when I power on the DVW326.
Check the connection between the power outlet and the power cord. Verify the
power outlet is energized and the power cord is connected to the power outlet.
Check the connection between the power cord and the DVW326. Power off the
device and wait for 5 seconds and power it on again. If the problem still exists,
there may be a hardware problem.
