Ubee DVW32CB, Subscriber User Manual

Page 1: ...te 200 Englewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com January 2015 Ubee DVW32CB Advanced Wireless Voice Gateway Firmware Version...

Page 2: ...internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material Ubee...

Page 3: ...nterface 20 4 Understanding the Status Menu 21 4 1 Using the Software Option 21 4 2 Using the Connection Option 22 4 3 Using the Account Option 25 4 4 Using the Diagnostics Option 25 4 5 Using the Cli...

Page 4: ...9 3 Using the Primary Network Option 76 9 4 Using the Access Control Option 81 9 5 Using the Wi Fi Multimedia Option 83 9 6 Using the Bridging Option 85 9 7 Deploying and Troubleshooting the Wireless...

Page 5: ...erstanding Connections and Applications on page 3 Requesting Support on page 3 Checking Device Package Components on page 4 Understanding the Device Panels Connections and LEDs on page 5 Understanding...

Page 6: ...evice can fall and become damaged Do not block the slots and openings in the module housing that provide ventilation to prevent overheating the device Do not expose this device to direct sunlight Do n...

Page 7: ...n uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between itself and your body This device must not be co located with or operating in conjunct...

Page 8: ...Input 90 120VAC 50 60Hz 0 9A Max CE and UL Certified Sample image actual appearance subject to change 1 RJ11 Cable Telephone Sample image actual appearance subject to change 1 Lithium ion Battery Mod...

Page 9: ...ser Guide January 2015 5 1 5 Understanding the Device Panels Connections and LEDs 1 5 1 Understanding the Device Front and Rear Panels The following images represent the DVW32CB front and rear panels...

Page 10: ...Connects to the cable outlet with the cable provided by your service provider or a cable splitter connected to the cable outlet POWER Connects the power cable to the device Use only the power cable p...

Page 11: ...WPS BUTTON top of device White If not used the LED is off When a user pushes the WPS button or triggers WPS via the device s Web UI an LED on the top front of the device blinks for 4 minutes until a...

Page 12: ...0 32 10 24 Mbps 8 QAM 0 48 15 36 Mbps 16 QAM 0 64 20 48 Mbps 32 QAM 0 80 25 60 Mbps 64 QAM 0 96 30 72 Mbps 128 QAM TCM 30 72 Mbps Symbol Rate 160 320 640 1280 2560 5120 Ksps RF cable Output Power TDM...

Page 13: ...mental Dimensions 11 18 284mm x 11 14 283mm x 2 1 53mm Weight Unit only 770g 1 7 lb Unit plus battery 1 2 Kg 2 65 lb Power 12V 2 92A internal PSU Operating Temperature 0 C 40 C 32 F 104 F Humidity 5 9...

Page 14: ...character string 16 characters in length It can be found on the device label and on the Wireless Primary Network screen Refer to Using the Primary Network Option on page 99 Example WPA PSK 9CS7ZSJUNL...

Page 15: ...reless band See Understanding Default Values and Logins on page 9 for more information S N Displays the unique manufacturer serial number of the device GUI access URL Displays the URL or web address t...

Page 16: ...e during the transition Steps To set up the device 3 Remove the contents from the device packaging 4 Place the DVW32CB in the best location to connect to other devices such as PCs or gaming consoles P...

Page 17: ...mputer s Ethernet port Connect the other end to the ETH1 ETH2 ETH3 or ETH4 port on the DVW32CB 9 Connect a coaxial cable from the CABLE port on the back of the device to the cable wall outlet or to a...

Page 18: ...below to connect network devices and validate device functionality Topics See the following topics Connecting an Ethernet Device on page 14 Connecting a Wireless Device on page 15 Connecting a Teleph...

Page 19: ...right side of the Windows desktop Click View Wireless Networks Mac Users Click on the wireless icon Airport on the right side of the top menu bar All available wireless networks will appear in the dro...

Page 20: ...e allows you to customize the configurations and capabilities for the device For a full explanation of all Web interface functions refer to Using the Web User Interface on page 17 If you have wireless...

Page 21: ...ict Refer to the manufacturer s documentation or ask your service provider for further assistance Verify that TCP IP is the default protocol for your network interface card Power cycle the DVW32CB by...

Page 22: ...page 18 Logging Out of the Web User Interface on page 20 3 1 Accessing the Web User Interface Locally Access the Web user interface for the DVW32CB from a Web browser such as Internet Explorer on a W...

Page 23: ...Subscriber User Guide January 2015 19 4 Enter the username and password in the authentication dialog box Standard User Web Interface Login Username admin Password random password The random password...

Page 24: ...creen displays software information about the DVW32CB For screen field descriptions refer to Using the Software Option on page 22 3 2 Logging Out of the Web User Interface To log out of the Web user i...

Page 25: ...Option on page 22 Using the Account Option on page 25 on page 25 Using the Client List Option on page 28 Using the User Default Option on page 30 Steps To access status options 1 Access the Web user i...

Page 26: ...ription Information Standard Specification Compliant Defines the current DOCSIS standard supported by the DVW32CB Hardware Version Defines the internal version number that identifies the hardware desi...

Page 27: ...e DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide January 2015 23 Steps To view connection information 1 Click Status from the main menu 2 Click Connection from the left side menu Field...

Page 28: ...downstream channel to lock on to by device This method is determined by the service provider Channel ID Displays the downstream channel ID Frequency Displays the downstream channel frequency on which...

Page 29: ...d descriptions are listed below the screen example 4 4 Using the Diagnostics Option Use the Diagnostics option to test network connectivity Two utilities are available Ping and Traceroute Duration Dis...

Page 30: ...ility to test network connectivity between devices by sending a test message to a specific device You can also confirm the size of data sent is the same as the size of data received Steps To test conn...

Page 31: ...lues or accept the default values 5 Click Start Test Field descriptions are listed below the screen example Label Description Utility Provides a drop down menu to choose Ping or Traceroute Ping Test P...

Page 32: ...e maximum number of hops Hops are the number of routers the traceroute traverses Default is 255 Data Size Defines the data size to send for the traceroute operation Default is 32 bytes Base Port Defin...

Page 33: ...Status Displays whether the CPE Interface is Enabled or Disabled Apply Saves changes Tools Client List Host Name Displays the host name of the DHCP client connected to the DVW32CB IP Address Displays...

Page 34: ...1 Click Status from the main menu 2 Click User Default from the left side menu Field descriptions are listed below the screen example Label Description Restore User Defaults Restores settings to facto...

Page 35: ...ge 33 Using the DDNS Option on page 38 Using the DHCPv6 Option on page 35 Using the LAN IPv6 Option on page 37 Using the Static Lease Option on page 39 Using the Backup Option on page 40 Using the Tim...

Page 36: ...s hardware address Interface Prefix None Specified Indicates no interface or prefix has been specified WAN IPv6 Address Displays the current WAN public IPv6 address obtained from the service provider...

Page 37: ...pe different data entry is required as explained below DHCP The WAN interface is set to a DHCP client and the IP address is assigned by the service provider s DHCP server Static IP For Static IP you m...

Page 38: ...c addresses can be recognized on the network Number of CPEs Defines the maximum number of customer premises equipment devices CPE that can connect to the network through the DVW32CB Lease Time Defines...

Page 39: ...he device either via an Ethernet connection or via a wireless connection Each client is listed with the following information MAC Address IP Address Subnet Mask Duration Duration displays the accumula...

Page 40: ...Prefix Displays the Ethernet Switch LAN Interface and Prefix listed in the Setup Web UI Start Address Displays the Ethernet Switch LAN start IPv6 address Valid Lifetime Defines the DHCPv6 lease time...

Page 41: ...Rapid Commit When enabled the server recognizes this option in Solicit messages sent from the DHCPv6 client The server and client then use a two message exchange Solicit and Reply to configure clients...

Page 42: ...NS com Steps To use the DDNS option 1 Click Basic from the main menu 2 Click DDNS from the left side menu Field descriptions are listed below the screen example Label Description Stateless Auto Config...

Page 43: ...f networking scenarios where you need more control over the network and the clients connected to it Examples is which you may need to use a static lease include Using the IP Filtering Option on page 4...

Page 44: ...re the DVW32CB to a previously saved configuration Label Description Index Provides an index number for each client that connects to your network MAC Address Defines the MAC address of the client to w...

Page 45: ...ic from the main menu 2 Click Backup from the left side menu 5 7 1 Backing Up the Current Configuration To backup and save the current device configuration click the Backup button A pop up window appe...

Page 46: ...your Downloads folder as a binary file bin titled GatewaySettings bin 5 7 2 Restoring the DVW32CB to a Previously Saved Configuration To restore the device to a previously saved configuration click t...

Page 47: ...he backed up file appears in the box to the left of the Browse button Click the Restore button You are advised that you will be required to reboot the device Click OK You are then notified that the de...

Page 48: ...s over networks The device must be reset for changes to take effect Steps To configure system time 1 Click Basic from the main menu 2 Click Time from the left side menu Field descriptions are listed b...

Page 49: ...rovided or enter an alternative choice Time Server 3 Defines the IP address or domain name of the time server Use the one provided or enter an alternative choice Time Zone Offset Defines the time zone...

Page 50: ...ption on page 58 Using the Pass Through Option on page 59 Using the DMZ Host Option on page 60 Steps To access the advanced menu 1 Access the Web User Interface Refer to Accessing the Web User Interfa...

Page 51: ...centrator e g Barracuda Cisco Juniper etc for access to the company VPN PPTP PassThrough When enabled allows encrypted PPTP VPN traffic to pass through the router between the PPTP VPN Client applicati...

Page 52: ...e protocols to pass through the DVW32CB to connected devices computers game consoles and so on RSVP Enables or disables resource reservation protocol RSVP RSVP defines how applications reserve resourc...

Page 53: ...nneling protocol PPTP used to implement a virtual private network MSN Enables or disables the Microsoft network protocol used for instant messaging SIP Enables or disables the session initiation proto...

Page 54: ...et traffic from specific network devices on the LAN MAC filtering establishes a list and any host on this list is not able to access the network through the DVW32CB Steps To filter MAC addresses 1 Not...

Page 55: ...re port filters to block to all devices on the LAN Internet services that use the ports specified Steps To configure port filters 1 Click Advanced from the main menu Label Description MAC Addresses Sp...

Page 56: ...xample Caution Use caution when assigning port filtering by port range You may accidentally prevent traffic that should pass through your network such as http or email Pre assigned application ports a...

Page 57: ...t directly for example a request to a local audio server Examples are Xbox PlayStation Games applications Home Security Systems Security systems that use the Internet Audio Servers VoIP Audio and VoIP...

Page 58: ...Forwarding on page 53 did not correct your communication problem use port forwarding You need the following information to set up port forwarding IP address of each local host system for example Xbox...

Page 59: ...s Field descriptions follow Label Description Local IP Defines the IP address of the local LAN device to which the forwarding rule applies For example an Xbox or PC Local Start Port Defines the starti...

Page 60: ...ter the same port number as the start and end of the range Protocol Selects the protocol type Options are UDP TCP or BOTH Description Specifies the forwarding rule name Enabled Disables Off or enables...

Page 61: ...he main menu 2 Click Forwarding from the left side menu 3 Enter the Xbox IP address in the Local IP field 4 Define ports used by the Xbox in the Local Start Port and Local End Port fields Define the s...

Page 62: ...fines two kinds of ports trigger port and target port The trigger port sends a service request from a LAN host to a specific destination port number The port the LAN host is required to listen to by t...

Page 63: ...d forwarding data between LAN interconnections Label Description Trigger Start Port Defines a port number or the starting port number in a range of port numbers Trigger End Port Defines a port number...

Page 64: ...r networking strategies Steps To set up a DMZ host 1 Connect a PC to an Ethernet port on the DVW32CB Make sure both devices are powered on and functioning 2 Connect a Home Gateway or other device you...

Page 65: ...5 Click DMZ Host from the left side menu 6 Enter the IP address you just configured in the Static Lease section 7 Test the device to ensure Internet access is available and the device is functional Fo...

Page 66: ...t access to specific sites Note Firewall menu options are not available when the device is in Bridge mode Topics See the following topics Using the Basic Option on page 62 Using the Local Log Option o...

Page 67: ...all Protection Defines the level of IPv4 protection Choices are Off Low Medium and High Services are based on the protection level and displayed in the Allowed Services window IPv6 Firewall Protection...

Page 68: ...The Remote Log fields are explained following this screen example Label Description Contact Email Address Defines the email address where you want to send the log SMTP Server Name Defines the name of...

Page 69: ...ss attempts that are allowed by the firewall Blocked Connections Logs all access attempts that are blocked by the firewall Known Internet Attacks Logs all known attacks from the Internet Product Confi...

Page 70: ...on page 68 Using the ToD Filter Option on page 70 Using the Local Log Option on page 71 Steps To access the parental control menu 1 Access the Web interface Refer to Accessing the Web User Interface...

Page 71: ...ith the re entered password Trusted User Each specified user may also be enabled as a trusted user which means that person will have access to all Internet content regardless of filters that may be se...

Page 72: ...the left side of the screen The Basic fields are explained following this screen example Session Duration Allows you to enter a time in minutes for the user s session to expire When the session expire...

Page 73: ...can choose to use Remove Policy Deletes a policy from the list Select the policy from the list and click Remove Policy Keyword List Displays keywords you can use to block Web site addresses URLs cont...

Page 74: ...ck ToD Filter from the left side of the screen The ToD Filter fields are explained following this screen example Remove Allowed Domain Removes a domain from the Allowed Domain List Select the domain f...

Page 75: ...op down list Enabled Activates a policy Select the policy from the drop down list and check Enabled Remove Deletes a policy Select the policy from the drop down list and click Remove Days to Block Sel...

Page 76: ...last event occurred Action Displays what is done by parental control including dropping or permitting access requests Target Displays the destination IP address or URL of a certain access request User...

Page 77: ...less Network on page 86 Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web User Interface Locally on page 14 2 Click Wireless from the main menu 9 1 Selecting the...

Page 78: ...is is an indicator of which band you are actively configuring both radios are enabled automatically Wireless Status Displays the selected wireless radio s status Enabled or Disabled Channel Bandwidth...

Page 79: ...played in a new window 2 Click Refresh to update the results Apply Saves all screen changes when clicked Restore Wireless Defaults Restores the factory default settings for wireless configurations whe...

Page 80: ...nd duplicate packets are managed by the wireless card Managed Communicates with an associated master not directly with another managed AP Wireless cards connect to the master network and change their...

Page 81: ...escription Wireless Interface On the top left side of the screen you can select either the 2 4GHz or 5GHz radio band to configure NOTE This is an indicator of which band you are actively configuring b...

Page 82: ...ine the 802 11 wireless networking standard s 2 4GHz band options are Mixed 11b g n and 11n only The default is Mixed 11b g n 5GHz band options are Mixed 11a n ac Mixed 11n ac and 11ac only The defaul...

Page 83: ...etwork authentication is selected Group Key Rotation Interval Allows the device to generate the best possible random group key and update all the key management capable stations periodically This fiel...

Page 84: ...ecurity Configuration Sets up WPS Wi Fi Protected Setup for devices connecting to the wireless network WPS Disabled Enables or disables WPS option When enabled the following fields are available WPS C...

Page 85: ...ess clients Automatic Security Configuration is disabled Note WPS must be disabled before Broadcast SSID can be turned to Off 9 4 Using the Access Control Option Use the Access Control option to confi...

Page 86: ...he SSID for the 2 4GHz radio MAC Restrict Mode Controls wireless access to your network by MAC address Disabled turns off MAC restrictions and allows any wireless client to connect to this device Howe...

Page 87: ...ss Displays the MAC addresses entered in the MAC Addresses field see above Age s Displays the duration since the wireless client s polled values were sent to the device The values include all informat...

Page 88: ...perating in a reduced power mode WMM transmit opportunity TXOP is assigned to each access point The bounded time interval during which a station can send as many frames as possible as long as the tran...

Page 89: ...mmunications Steps To configure the modem as a bridge 1 Click Wireless from the main menu 2 Click Bridging from the left side menu Field descriptions are listed below the screen example This example s...

Page 90: ...Received signal strength RSSI is measured from connected wireless client devices to the DVW32CB This value can significantly impact wireless speeds performance It is determined by Materials for examp...

Page 91: ...threshold between each other network performance degrades Steps To determine wireless cable modem placement 1 Connect a wireless client to the wireless DVW32CB Refer to Connecting Devices to the Netwo...

Page 92: ...en individual wireless clients and the DVW32CB you may resolve and prevent some performance issues 8 Check the wireless signal strength and speed of the computer connected wirelessly to the DVW32CB In...

Page 93: ...son between the 2 4GHz and 5GHz bands Checking Wireless Signal Strength and Speed Windows PC Apple Mac 1 Click the Wireless networking icon in the system tray to display a list of available wireless n...

Page 94: ...annels available in the Americas Each available channel is 22MHz wide Since channels overlap it is best to choose channels that have the least overlap typically 1 6 and 11 in the Americas and 1 5 9 an...

Page 95: ...ikipedia org and IEEE article IEEE 802 11n 2009 5GHz Channels The following table shows the 5GHz channel list and the corresponding frequencies Channel GHz Channel GHz 36 5 180 108 5 540 40 5 200 112...

Page 96: ...Using the QoS Option on page 95 Using the Provisioning Option on page 96 Using the Event Log Option on page 97 Steps To access the telephony menu 1 Access the Web interface Refer to Using the Web Use...

Page 97: ...tartup Procedure Telephony DHCP Displays the DHCP IP address of the MTA portion of the device Telephony Security Displays the security mode of the MTA Basic Hybrid or Security Telephony TFTP Displays...

Page 98: ...Primary DNS Displays the main domain name server Secondary DNS Displays the secondary domain name server Lease Timers Lease Time Remaining Displays the time left on the DHCP lease Rebind Time Remainin...

Page 99: ...the number of codewords passed without error Correctable Codewords Displays the number of codewords corrected Uncorrectable Codewords Display the number of codewords that could not be corrected Payloa...

Page 100: ...ning option to view the MTA configuration file and enterprise MIB settings Steps To view the MTA config file and MIB settings 1 Click Telephony from the main menu 2 Click Provisioning from the left si...

Page 101: ...ick Event Log from the left side menu Field descriptions are listed below the screen example Enterprise MIBs OID Displays the eMTA MIBs Value Displays the current value of the MIBs Label Description T...

Page 102: ...ted by battery age and operating environment NOTE Battery may or may not be shipped with the device depending on individual Service Provider strategy Topics See the following topics Using the Controll...

Page 103: ...Driver Describes the driver used in the software Built Indicates the date and time the battery was manufactured Battery Status Current Power Source Displays the power source for the device such as Ut...

Page 104: ...operating on battery power Steps To view Interface Delay information 1 Click Interface Delay from the left side menu Field descriptions are listed below the screen example Label Description Measureme...

Page 105: ...Label Description Interface DOCSIS CM Defines the length of time in seconds the DOCSIS CM interface will be active before being turned off when the device is operating on battery power WiFi Defines t...

Page 106: ...ality digital multimedia content throughout the home over existing coaxial cabling Topics See the following topics Using the MoCA Software Option on page 102 Steps To access the MoCA menu 1 Access the...

Page 107: ...accessed via the MoCA interface Security Mode Enabled means MoCA traffic is encrypted Disabled means MoCA traffic is not encrypted Auto Scan If true the DVW32CB auto scans the MoCA frequency range to...

Page 108: ...each other are in close enough proximity to hear each other physically Overlapping BSS may degrade the network performance severely BSSID Basic Service Set Identifier The BSSID uniquely identifies a...

Page 109: ...ised of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain names are in the form of a...

Page 110: ...et of rules procedures or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other Used in conjunction with the T...

Page 111: ...ardware level Usually written in the form 01 23 45 67 89 ab Mbps Megabits per Second A unit of measurement for data transmission that represents one million bits per second MTU Maximum Transmission Un...

Page 112: ...er away RSSI is optimal between 0dBm and 64dBm RSVP Resource Reservation Protocol A set of communication rules that allows channels or paths on the Internet to be reserved for the multicast transmissi...

Page 113: ...form of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data routing TCP keeps track of the individual units of data packets that a messa...

Page 114: ...used to protect your wireless data communications WEP uses 64 bit or 128 bit keys to provide access control to your network and security for everyday transmissions To decode data transmissions all de...