Ubee Interactive DDM3500, User Manual

Page 1: ...Ubee Interactive DOCSIS 3 0 8x4 Cable Modem Model DDM3500 User Guide Version 9 27 10 ...

Page 2: ...L CONNECTORS 7 2 4 CABLE MODEM LEDS 8 2 4 1 DDM3500 with ORANGE and GREEN LEDs 8 2 4 2 DDM3500 with BLUE and GREEN LEDs 9 3 INSTALL THE DEVICE 10 3 1 CONNECT THE DEVICE 10 3 2 VALIDATE CONNECTION 10 4 ACCESS THE WEB INTERFACE 11 4 1 CABLE MODEM INFORMATION 13 4 2 STATUS 14 4 3 DOWNSTREAM 15 4 4 UPSTREAM 16 4 5 UPSTREAM BURST 18 4 6 EVENT LOG 19 5 TOOL PAGE 20 5 1 RESET DEFAULTS FACTORY DEFAULTS 20...

Page 3: ...or walking on the cable Do not place the device on an unstable stand or table the device may drop and become damaged To protect the equipment from overheating do not block the slots and openings in the module housing that provides ventilation Do not expose this device to direct sunlight Do not place any hot devices close to this device as it may degrade or cause damage to it Exercise caution when ...

Page 4: ...dwidth 8 Channels DOCSIS 343 304 Mbps EuroDOCSIS 444 400 Mbps Maximum Data Rate per Channel up to 8 channels DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM EuroDOCSIS 41 Mbps 64 QAM 55 Mbps 256 QAM Symbol Rate 6952 Ksps RF Input Power 15 to 15dBmV 64 QAM 15 to 15dBmV 256 QAM Input Impedance 75 Ω Upstream Frequency Range 5MHz 65MHz Total Max Bandwidth 4 channels 122 88 108 Mbps Maximum Data Rate per Channel...

Page 5: ...ity IPv4 and IPv6 support DOCSIS Web Based and XML Configuration Firmware Upgrade via TFTP Configuration Backup and Restore SNMP Support Agent Physical and Environmental Dimensions 143 6 x 116 x 38 W x D x H mm Power 12V 1A Operating Temperature 0 C 40 C Humidity 5 95 non condensing Actual speeds will vary based on factors including network configuration and service tier ...

Page 6: ...ee Interactive 6 2 2 Package Contents The DDM3500 product package contains the following DDM3500 Cable Modem Ethernet Cable RJ45 Wall adapter AC to DC Power Switching Input 100 120VAC 50 60 Hz 0 3A Output 12V 1 0Amp Energy Star Level V beginning Jan 2010 ...

Page 7: ...n the included power adapter Note Use only the power adapter that ships with the cable modem Ethernet This is where you plug in the included Ethernet cable The other end connects to the Ethernet port on the PC or to another Ethernet enabled device e g gaming console Cable This is where you connect the coaxial cable not included to a cable splitter or the cable wall outlet ...

Page 8: ...00 with ORANGE and GREEN LEDs LED Name Provisioning State Online Upstream Downstream Ethernet Link Power single bonded single bonded Driver init off off off off blink DS scanning off Off blink Depends on Ethernet status on DS locked off Off on on US ranging off blink on on US ranged off on on on IP Init Registration Firmware Upgrade blink on on on Operational Network Access Enabled on on on on on ...

Page 9: ...link DS scanning off Off blink Depends on Ethernet status on DS locked off Off on on US ranging off blink on on US ranged off on on on IP Init Registration Firmware Upgrade blink on on on Operational Network Access Enabled on on on on on on Network Access Disabled off on on on on on Cable interface traffic network access enabled on on on on on depends on Ethernet status on Ethernet connected depen...

Page 10: ... one end of a network cable to your computer s Ethernet port Connect the other end to the Ethernet port on the DDM3500 5 Turn on your computer Note Make sure the cable telephone service provider has been contacted to enable the DDM3500 cable modem and data service 3 2 Validate Connection To validate proper operations of the cable modem use the steps below 1 Make sure that the computer is connected...

Page 11: ... the DDM3500 do not require a direct Ethernet connection to access the web interface MSOs can use the Cable RF IP address as described below 2 From the computer launch an internet browser 3 In the internet browser enter the following address and press Enter Return http 192 168 100 1 Note MSOs can access the DDM3500 s web interface using the Cable RF IP address and can obtain the IP from their prov...

Page 12: ...n the left side of the screen In the Login pop up window enter the login credentials as shown below Username mso Password D0nt4g3tme 6 Click OK after entering the login 7 The following navigation screen displays after logging in All menu functions are explained in the following sections ...

Page 13: ...more detailed information Item Description Cable Modem Indicates that the cable modem is Docsis1 0 Docsis1 1 Docsis2 0 Docsis3 0 compliant MAC Address Displays the MAC address of cable modem Serial Number Displays the serial number of cable modem usually the MAC address without between octets Boot Code Version Displays the current boot code version Software Version Displays the current software ve...

Page 14: ...rwise it displays In Progress the cable modem is trying to lock on to a frequency Ranged Upstream Channel Displays the current upstream ranging status The Status field displays the currently locked upstream frequency and the Comments field displays the ranging status of an upstream lock Provisioning State Displays the current cable modem state The Status field displays OK cable modem is operationa...

Page 15: ...ays the current cable modem downstream frequency Hz Lock Status QAM Lock FEC Lock MPEG Lock Displays the current cable modem downstream lock status It contains three sub items QAM Lock FEC Lock and MPEG Lock Channel ID Displays the current locked downstream channel ID Modulation Displays the current locked downstream modulation type QAM64 QAM256 Symbol Rate Msym sec Displays the current locked dow...

Page 16: ...he web interface Refer to page 11 for instructions if required 2 Click Upstream from the left side of the screen Refer to the table below for more detailed information Item Description Channel Type Displays the current locked upstream channel type It may be 1 0 2 0 mixed 3 0 according to collected UCDs Channel ID Displays the current locked upstream channel ID Frequency Hz Displays the current loc...

Page 17: ...iting for a valid UCD from the CMTS T2 Timeouts Displays the number of timeouts waiting for a maintenance broadcast from the CMTS T3 Timeouts Displays the number of timeouts waiting for ranging request from the CMTS during initial maintenance T4 Timeouts Displays the number of timeouts waiting for periodic maintenance request from the CMTS for unicast ranging opportunity Refresh Click to re displa...

Page 18: ...cited grants such as those for voice traffic Differential Encoding Displays the current differential encoding state ON OFF Preamble Length Displays the current preamble length 0 1536 bits used for synchronization Preamble Value Offset Displays the current preamble value offset 0 1534 bits FEC Error Correction T Displays the FEC forward error correction 0 to 16 0 implies no FEC The number of codewo...

Page 19: ...ent Log Use the following procedure to review the event log generated by the cable modem The event log captures all key behavioral activity of the cable modem 1 Access the web interface Refer to page 11 for instructions if required 2 Click Event Log from the left side of the screen Refer to the table below for more detailed information Item Description Refresh Update events in the log as they occu...

Page 20: ... Factory Defaults This option allows you to reset the cable modem and perform a factory default of the device by clearing all cached information stored in non volatile memory The reset does not change the current firmware version 1 Access the web interface Refer to page 11 for instructions if required 2 Click Tool from the top right side of the screen 3 Click Reset Defaults from the left side of t...

Page 21: ...ice This reset does not perform a factory default 1 Access the web interface Refer to page 11 for instructions if required 2 Click Tool from the top right side of the screen 3 Click Reset Modem from the left side of the screen Refer to the table below for more detailed information Item Description Yes Choose to perform a reset No Choose to not perform a reset Apply Choose Apply to perform the acti...