Ubee UBC1303, User Manual

Page 1: ...reless Voice Gateway Firmware Version 1 4 2101 S15 Subscriber User Guide June 2017 www ubeeinteractive com Polarisavenue 77 2132 Hoofddorp The Netherlands Sales email eusales ubeeinteractive com Suppo...

Page 2: ...y any entity either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of...

Page 3: ...e Panels Connections and LEDs 6 1 5 1 Understanding the Device Front and Rear Panels 6 1 5 2 Understanding the Device Connections 7 1 5 3 Understanding LED Behavior 7 1 6 Understanding Specifications...

Page 4: ...4 1 2 Using the Connection Option 26 4 1 3 Using the Event Log Option 29 5 Understanding the Telephony Menu 31 5 1 Using the MTA Option 31 5 1 1 Using the Status Option 31 5 1 2 Using the DHCP Option...

Page 5: ...sing the Options option 62 6 4 2 Using the Firewall option 63 6 4 3 Using the IP Filter Option 64 6 4 4 Using the MAC PassThrough Option 65 6 4 5 Using the MAC Filter Option 66 6 4 6 Using the Port Fo...

Page 6: ...6 3 Using the Factory Default Option 83 6 6 4 Using the Client List Option 84 6 7 Using the Diagnostics Option 85 6 7 1 Using the Tools Option 85 6 7 2 Using the Home Topology Option 87 7 Glossary 89...

Page 7: ...questing Support on page 4 Checking Device Package Components on page 4 Understanding the Device Panels Connections and LEDs on page 6 Understanding Specifications Standards and Firmware on page 9 Und...

Page 8: ...evice can fall and become damaged Do not block the slots and openings in the module housing that provide ventilation to prevent overheating the device Do not expose this device to direct sunlight Do n...

Page 9: ...e R TTE Directive ensuring that radio communications and telecommunications terminal equipment R TTE is safe and does not disturb radio services or other equipment 2009 125 EC The Eco Design Directive...

Page 10: ...e general connection topology and applications of the UBC1303AB00 1 3 Requesting Support Contact your service provider for direct support Device documentation support may be available at http www ubee...

Page 11: ...ireless Voice Gateway Subscriber User Guide June 2017 5 1 Power Cord Desktop AC power cord standard EU plug Sample image actual appearance subject to change 1 External Power Supply Unit Output 12VDC 3...

Page 12: ...User Guide June 2017 6 1 5 Understanding the Device Panels Connections and LEDs 1 5 1 Understanding the Device Front and Rear Panels The following images represent the UBC1303AB00 front and rear panel...

Page 13: ...its status when an Ethernet device is connected CABLE Connects to the cable outlet with the cable provided by your service provider or a cable splitter connected to the cable outlet TEL 1 TEL 2 Connec...

Page 14: ...PS Initiation If not used the LED is off When a user pushes the WPS button for more than 5 seconds or triggers WPS via the device s Web UI the LED blinks for 4 minutes until a PIN is entered from the...

Page 15: ...ompliant DOCSIS and EuroDOCSIS 1 0 1 1 2 0 compliant CE EuP RoHS and WEEE certified Downstream Frequency Range 108MHz 258MHz 1218MHz switchable Capture Bandwidth 1 2GHz Modulation 64 or 256 QAM and OF...

Page 16: ...l antennas with dual band concurrent high power radios WPA WPA2 WPA PSK WPA2 PSK WEP 64 128 bit encryption WMM 802 11e WPS PIN and PBC push button connect DHCP Client Server static and dynamic IP rout...

Page 17: ...d XML Configuration Telnet console Serial console optional Firmware upgrade via TFTP Configuration backup and restore WiFi radar Spectrum analyzer SNMP v1 v2c v3 support TR 069 capable Physical and En...

Page 18: ...evert to this default SSID when the device is power cycled It will revert to this default when a factory reset is performed through the Web UI The MAC address and SSIDs can be found on the device labe...

Page 19: ...ed when accessing the Web user interface for the device 2 4G SSID Displays the SSID service set identifier or wireless network name for the 2 4GHz wireless band See Understanding Default Values and Lo...

Page 20: ...ce requires additional steps including canceling the previous telephone provider service porting the telephone number and other tasks to minimize downtime during the transition To set up the device 1...

Page 21: ...o the power outlet 5 Connect the Ethernet cable included in the product package to your computer s Ethernet port Connect the other end to one of the 4 ETHERNET ports on the UBC1303AB00 6 Connect an an...

Page 22: ...ality See the following topics Connecting an Ethernet Device on page 16 Connecting a Wireless Device on page 17 Connecting a Telephone Line on page 18 2 2 1 Connecting an Ethernet Device You can conne...

Page 23: ...ess Networks Mac Users Click on the wireless icon Airport on the right side of the top menu bar All available wireless networks will appear in the drop down menu 2 The UBC1303AB00 is shipped with a de...

Page 24: ...the device For a full explanation of all Web interface functions refer to Using the Web User Interface on page 18 If you have wireless issues or questions refer to Deploying and Troubleshooting the Wi...

Page 25: ...ok for a yellow exclamation point or red X over the network interface card NIC in the Network Adapters field If you see either one you may have an interrupt request IRQ conflict Refer to the manufactu...

Page 26: ...cessing the Web User Interface Locally on page 20 Logging Out of the Web User Interface on page 22 3 1 Accessing the Web User Interface Locally Access the Web user interface for the UBC1303AB00 from a...

Page 27: ...pop up box appears 4 Enter the username and password in the authentication dialog box Standard Web User Interface Login Username admin Password random password 8 characters in length found on the devi...

Page 28: ...er Guide June 2017 22 3 2 Logging Out of the Web User Interface To log out of the UBC1303AB00 web user interface click the Logout icon on the top of the main menu After logging out you are returned to...

Page 29: ...Ubee Interactive Logging Out of the Web User Interface Ubee UBC1303AB00 Advanced Wireless Voice Gateway Subscriber User Guide June 2017 23...

Page 30: ...20 See the following topics Using the CM Info Option on page 24 4 1 Using the CM Info Option To access cable modem information 1 Access the Web user interface Refer to Accessing the Web User Interfac...

Page 31: ...t Defines the current DOCSIS standard supported by the UBC1303AB00 Hardware Version Defines the internal version number that identifies the hardware design Software Version Defines the firmware versio...

Page 32: ...to the local computer downstream channels Upstream displays detailed information on the network traffic from the computer to the remote destination upstream channels To view connection information 1 C...

Page 33: ...Ubee Interactive Using the CM Info Option Ubee UBC1303AB00 Advanced Wireless Voice Gateway Subscriber User Guide June 2017 27...

Page 34: ...Displays connection status and if the UBC1303AB00 is operational Boot State Displays the status on boot up and if the device is operational Configuration File Provides the status and file name of the...

Page 35: ...ed for the downstream channel to lock on to by device This method is determined by the service provider Correctables Displays the quantity of codewords which are correctable Uncorrectables Displays th...

Page 36: ...fo Option Ubee UBC1303AB00 Advanced Wireless Voice Gateway Subscriber User Guide June 2017 30 Label Description Time Displays the date and time of the event Priority Displays the priority of the event...

Page 37: ...ge 31 5 1 Using the MTA Option To access telephony information 1 Click Telephony from the top main menu 2 Click MTA from the left side menu The following sub menus are available Using the Status Optio...

Page 38: ...hony Security Displays the security mode of the MTA Basic Hybrid or Security Telephony TFTP Displays if the MTAs TFTP server is available Telephony Call Server Registration Displays the status of the...

Page 39: ...e system IP Address Submask Displays the IP address and submask of the telephone connection Gateway Displays the gateway address Bootfile Displays the location and file name of the file used to config...

Page 40: ...eld descriptions are listed below the screen example Renew Time Remaining Displays the time left before the DHCP lease renews PacketCable DHCP Option 122 SNMP Entity Sub option 3 Displays the SNMP ent...

Page 41: ...example Uncorrectable Codewords Display the number of codewords that could not be corrected Payload Header Suppression PHS Status Displays whether the payload header is suppressed on or not off When o...

Page 42: ...Ubee Interactive Using the MTA Option Ubee UBC1303AB00 Advanced Wireless Voice Gateway Subscriber User Guide June 2017 36...

Page 43: ...e listed below the screen example Label Description MTA Config File Filename Displays the config file being used Contents Displays the current settings Enterprise MIBs OID Displays the eMTA MIBs Value...

Page 44: ...User Interface Locally on page 14 2 Click Gateway from the top main menu 3 The following menu options are available under the Gateway menu and each of these options contain further options in sub men...

Page 45: ...ce To view WAN setup information 1 Click WAN from the left side menu 2 Click Setup under WAN Field descriptions are listed below the screen example Label Description WAN IPv6 Address Displays the curr...

Page 46: ...2 Click Operation Mode under WAN Field descriptions are listed below the screen example DNS Override Enable DNS Override to use specific host names and IP addresses instead of using DNS Domain Name Se...

Page 47: ...idged Only the Status and Wireless menus are visible when in Bridge mode Note If you place a device in Bridge mode and only one public IP address has been provisioned for the customer premises equipme...

Page 48: ...nP Check if you want to enable Universal Plug and Play When enabled a UPnP device can dynamically join a network obtain an IP address convey it s capabilities and learn about other devices on the netw...

Page 49: ...ase time expires the PC must connect to the DHCP server and be issued a new unused IP address Note The default DHCP lease time is 3600 seconds and should be changed to 86400 seconds 24 hours This help...

Page 50: ...the Delete button next to the entry in the table 6 2 2 Using the DHCPv6 Option Use the DHCPv6 option to configure IPv6 host IP addresses IPv6 prefixes and various configuration data required to opera...

Page 51: ...LAN Interface and Prefix Start interface ID Allows you to enter the start Interface ID Start interface ID Allows you to enter the end Interface ID Leased Time Defines the DHCPv6 lease time duration i...

Page 52: ...rom the DHCPv6 client The server and client then use a two message exchange Solicit and Reply to configure clients rather than the default four message exchange Solicit Advertise Request and Reply Thi...

Page 53: ...n Using the Basic Option on page 47 Using the Security Option on page 49 Using the WPS Option on page 51 Using the Access Control Option on page 52 Using the WMM Option on page 54 6 3 1 Using the Basi...

Page 54: ...cable service provider plus the last 4 characters of the Cable MAC address for both the 2 4GHz and 5GHz radios The SSIDs are printed on the device label If you want to change the device SSID highlight...

Page 55: ...ess networking performance The current channel number is displayed as well as the interference level Available channels for selection are 2 4GHz Auto 1 2 3 4 5 6 7 8 9 5GHz Auto 36 52 100 116 40 56 10...

Page 56: ...ction for both radios are v1 v2 Mix Version 1 Version 2 WPA2 PSK is the most secure and most efficient You should only enable WPA PSK if you have a very old device that cannot support WPA2 PSK NOTE If...

Page 57: ...WPA or 802 1x network authentication is used The pre shared key is a unique key for each device also called the network key the wireless key or the wireless password The pre shared key for the UBC1303...

Page 58: ...d 5GHz radios WPS Enable Check ON or OFF to enable or disable the WPS option WPS Mode Allows you to choose between the 2 WPS modes 1 PIN User must enter the client WPS Pin Note When PIN is selected th...

Page 59: ...ent to connect to this device However if you use other security mechanisms for access to the wireless network clients must still adhere to those restrictions Allow creates a list of wireless clients t...

Page 60: ...from the left side menu 2 Click WMM under WLAN Descriptions follow the screen sample below MAC filter based Probe Response Allows you to turn probe responses Off or On Probe responses are sent to wire...

Page 61: ...ss Airtime Fairness gives equal amounts of air time instead of equal number of frames to each wireless client regardless of its theoretical data rate This will ensure higher download speed to latest d...

Page 62: ...times we consider that packet loss is due to a momentary problem that will resolve itself PS Pretend refers to the mechanism when we pretend that during a time period the wireless station is doing pow...

Page 63: ...used in the formula further below 4 Use the following table to determine what materials the wireless signal must travel through to reach the desired wireless coverage distance 5 Use the following tab...

Page 64: ...1303AB00 and a Wireless Client Example 30dBm 67dBm 37dBm allowable free space loss for a 54Mbps connection 37dBm 24db foot for open space 154 16 feet 7 Once you know the optimal feet distance between...

Page 65: ...the 2 4GHz and 5GHz bands Checking Wireless Signal Strength and Speed Windows PC Apple Mac 1 Click the Wireless networking icon in the system tray to display a list of available wireless networks 1 H...

Page 66: ...e Americas Each available channel is 22MHz wide Since channels overlap it is best to choose channels that have the least overlap typically 1 6 and 11 in the Americas and 1 5 9 and 13 in Europe Overlap...

Page 67: ...1303AB00 To view Advanced Settings options 1 Click Gateway from the main menu 2 Click Advanced Settings on the left side menu 3 The following sub menus are available for selection Using the Options op...

Page 68: ...on page 74 Using the DDNS Option on page 75 Using the DNS Override Option on page 76 Using the NTP Option on page 76 6 4 1 Using the Options option The Options screen allows you to define which proto...

Page 69: ...ted VoIP services prefer this function to be performed by their own session border controller SBC and require the SIP to be disabled Some IP PBXs may require SIP enabled RTSP Real time streaming proto...

Page 70: ...ection Choices are Off Low Medium High Services are based on the protection level and are displayed in the Allowed Services section IPv6 Firewall Protection Defines the level of IPv6 protection Choice...

Page 71: ...in the pass through table are treated as bridge devices storing and forwarding data between LAN interconnections To configure a MAC PassThrough Address 1 Click Advanced Settings from the left side me...

Page 72: ...te the MAC addresses of the devices that you want to deny Internet access Be sure all devices to which you potentially deny Internet access are connected to the UBC1303AB00 network Label Description A...

Page 73: ...ns are listed below the screen example Label Description Add Click the Add button to add MAC Addresses to the MAC filter table The pop up window below appears Enter the desired MAC Address in the fiel...

Page 74: ...e Internet directly for example a request to a local audio server Examples are Xbox PlayStation Games applications Home Security Systems Security systems that use the Internet Audio Servers VoIP Audio...

Page 75: ...If the suggestions in Before Setting Up Forwarding on page 68 did not correct your communication problem use port forwarding You need the following information to set up port forwarding IP address of...

Page 76: ...port number listened to by the server host located in your LAN Local End Point Defines the ending port number listened to by the server host located in your LAN External Start Port Defines the port nu...

Page 77: ...edicated range of ports on the client side and a dedicated range of ports on the server side The difference between port forwarding and triggering is Port forwarding sets a rule to send a service to a...

Page 78: ...he target port range of 6970 7170 2 The Real Audio server responds to a port number ranging between 6970 7170 3 The UBC1303AB00 forwards the traffic to John s computer IP address 4 Only John can conne...

Page 79: ...g port number in a range of port numbers Target Start Port Defines a port number or the starting port number in a range of port numbers Target End Port Defines a port number or the ending port number...

Page 80: ...t 1 Connect a PC to an Ethernet port on the UBC1303AB00 Make sure both devices are powered on and functioning 2 Connect a Home Gateway or other device you wish to be in the DMZ to an Ethernet port on...

Page 81: ...gh third parties and can be purchased from Dynamic Network Services Inc at www dynDNS com or TZO at www tzo com To add a DDNS Address 1 Click Advanced Settings from the left side menu 2 Click DDNS und...

Page 82: ...NS Override under Advanced Settings Field descriptions are listed below the screen example 6 4 11 Using the NTP Option The NTP Network Time Protocol option lets you set the UBC1303AB00 to automaticall...

Page 83: ...Control option to configure access policies for the UBC1303AB00 Label Description Automatically synchronize with Internet time servers Check the box to automatically synchronize with Internet time ser...

Page 84: ...n Using the ToD Filter Option on page 78 6 5 1 Using the ToD Filter Option Use the ToD Time of Day Filter option to configure time based access policies to block or allow access to specific Internet s...

Page 85: ...tering Check the box to enable advanced time of day filtering Days of the Week Select the days to block Internet access Start Blocking Time Enter the time in 24 hour format to start blocking Internet...

Page 86: ...he main menu 2 Click Management on the left side menu 3 The following sub menu is available for selection Using the Account Option on page 80 Using the Backup Restore Option on page 81 Using the Facto...

Page 87: ...up or restore the gateway configuration 1 Click Management from the left side menu 2 Click Backup Restore under Management 6 6 2 1 Backing Up the Current Configuration To backup and save the current...

Page 88: ...B00 to a Previously Saved Configuration To restore the device to a previously saved configuration click the Choose File button The File Upload dialog box appears and allows you to select the previousl...

Page 89: ...e login screen Enter the Username and Password to return to the User Interface 6 6 3 Using the Factory Default Option The Factory Default option allows you to restore the UBC1303AB00 to the factory de...

Page 90: ...gement Field descriptions are listed below the screen example Label Description Restore User Defaults Restores settings to factory defaults Select the Yes button to restore the device to factory setti...

Page 91: ...ctivity Two utilities are available Ping and Traceroute To test network connectivity 1 Click Diagnostics from the left side menu 2 Click Tools under Diagnostics 6 7 1 1 Using the Ping Option Use the P...

Page 92: ...es even if this option is active Label Description Utility Provides a drop down menu to choose Ping or Traceroute Ping Test Parameters Target Enter the IP address or URL name to which you want to send...

Page 93: ...less Voice Gateway In the following screen example Label Description Utility Provides a drop down menu to choose Ping or Traceroute Traceroute Parameters Target Defines the specific IP address or doma...

Page 94: ...303AB00 devices connected to the Ethernet and the wireless interfaces The nodes are annotated by the last 6 characters of the interface with which they are connected to the access point the UBC1303AB0...

Page 95: ...each other are in close enough proximity to hear each other physically Overlapping BSS may degrade the network performance severely BSSID Basic Service Set Identifier The BSSID uniquely identifies a s...

Page 96: ...ised of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain names are in the form of a...

Page 97: ...set of rules procedures or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other Used in conjunction with the...

Page 98: ...ardware level Usually written in the form 01 23 45 67 89 ab Mbps Megabits per Second A unit of measurement for data transmission that represents one million bits per second MTU Maximum Transmission Un...

Page 99: ...er away RSSI is optimal between 0dBm and 64dBm RSVP Resource Reservation Protocol A set of communication rules that allows channels or paths on the Internet to be reserved for the multicast transmissi...

Page 100: ...form of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data routing TCP keeps track of the individual units of data packets that a messa...

Page 101: ...used to protect your wireless data communications WEP uses 64 bit or 128 bit keys to provide access control to your network and security for everyday transmissions To decode data transmissions all de...