Ubee UBC1329AA00, User Manual

Page 1: ...1 UBC1329AA00 DOCSIS 3 1 Advanced Wi Fi 6 Voice Gateway Firmware Version 12 10 xxxx User Manual February 2021 www ubeeinteractive com 9155 East Nichols Avenue Suite 220 Centennial CO 80112 Sales emai...

Page 2: ...entity either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the...

Page 3: ...pecifications and Standards 8 1 8 Default Values and Logins 11 1 9 Device Label 12 2 Installing the UBC1329AA00 14 2 1 Setting Up and Connecting the UBC1329AA00 14 2 1 1 Wall Mount Installation 15 2 2...

Page 4: ...Wi Fi Add Wi Fi Client 49 4 2 7 MTA 51 4 2 7 1 Status 51 4 2 7 2 DHCP 52 4 2 7 3 QoS 54 4 2 8 MoCA 55 4 3 Firewall 56 4 3 1 IPv4 57 4 3 2 IPv6 59 4 4 Hardware 60 4 4 1 System Hardware 61 4 4 2 LAN 62...

Page 5: ...Up Forwarding 82 7 2 Port Triggering 85 7 3 DMZ 88 7 4 Device Discovery 89 8 Account 91 8 1 Set Password 91 9 Deploying Troubleshooting the Wireless Network 93 9 1 Understanding Received Signal Streng...

Page 6: ...of the gateway Defines all relevant device compliance standards and physical specifications Provides tips and information for deploying and troubleshooting your wireless network See the following topi...

Page 7: ...g so can accidentally damage its parts and or cause electric shock Electrostatic discharge ESD can permanently damage semiconductor devices Always follow ESD prevention guidelines for equipment handli...

Page 8: ...ts The following regulatory statements apply to the UBC1329AA00 Industry North America Statement This device complies with RSS 210 of the Industry North America Rules Operation is subject to the follo...

Page 9: ...Components The package for the UBC1329AA00 contains the following items Item Description 1 RJ45 Cable Ethernet Length 1 meter 39 inches Sample image actual appearance subject to change 1 External Pow...

Page 10: ...eway User Manual February 2021 5 1 4 Device Front and Rear Panels The following images represent the UBC1329AA00 front and rear panels See Device Connections on page 6 and LED Behavior on page 6 for d...

Page 11: ...k panel of the device has an LED to indicate its status when an Ethernet enabled device is connected CABLE Connects to the cable outlet with the cable provided by your service provider or a cable spli...

Page 12: ...On Telephony is enabled and telephone is on hook Off Telephony is not provisioned Flashing Call is in progress or eMTA is attempting to register MoCA GREEN On Device is connected to a MoCA network Of...

Page 13: ...GY STAR certified Wi Fi Alliance certified Downstream Frequency Range 108MHz 1002MHz Capture Bandwidth 1GHz Modulation 64 or 256 QAM and OFDM up to 4096 QAM Maximum DOCSIS 3 1 Data Rate 2 x 192MHz OFD...

Page 14: ...ltage Onhook 48 Volts Loop Current 20mA 41mA Ring Capability 2K ft 5REN Hook State Signaling Loop Start DTMF Tone Detection T 38 Fax Relay G 711 Echo Cancellation G 168 Silence Suppression Voice Activ...

Page 15: ...T2TP PPTP TACACS or RADIUS authentication Device Management Supports UAPSD power savings DOCSIS Web Based and XML Configuration Telnet SSH remote management Firmware upgrade via TFTP Configuration ba...

Page 16: ...S PIN WPS PIN The WPS PIN is a randomly generated number and is used to connect wireless clients via the Wireless Protected Setup WPS method Example WPS PIN 74218288 Refer to Wi Fi Add Wi Fi Client on...

Page 17: ...Fi Edit 2 4GHz on page 40 Wi Fi Edit 5GHz on page 45 If you change the SSID the device does not revert to the default value when the device is power cycled but does revert to this default value if the...

Page 18: ...media access control address of the RF interface of the device eMTA MAC Address EMTA embedded multimedia terminal adapter MAC address of the device WAN MAN MAC Address MAC address of the WAN wide are...

Page 19: ...particular voice service requires additional steps including canceling the previous telephone provider service porting the telephone number and other tasks to minimize downtime during the transition...

Page 20: ...able included in the product package to your computer s Ethernet port Connect the other end to one of the ETHERNET ports on the back panel of the UBC1329AA00 6 Connect a coaxial cable from the CABLE p...

Page 21: ...he device between the head of the screw and the wall If you install the screws in drywall use hollow wall anchors to ensure the unit does not pull away from the wall due to prolonged strain from the c...

Page 22: ...for more information 3 Open a Web browser and go to any Web site to validate network Internet connectivity for example http www wikipedia org 4 If the connected device is a gaming console perform any...

Page 23: ...Access the wireless networking feature on your wireless device and view available wireless networks Windows Users Double click the Wireless Network Connection icon in the system tray lower right side...

Page 24: ...IDN23 NOTE You can change the pre shared key wireless password to a personalized one for each wireless network For detailed information and re naming parameters refer to Wi Fi Edit 2 4GHz on page 40 a...

Page 25: ...or red X over the network interface card NIC in the Network Adapters field If you see either one you may have an interrupt request IRQ conflict Refer to the manufacturer s documentation or ask your se...

Page 26: ...e 21 Logging Out of the Web User Interface on page 23 Change Password on page 24 3 1 Accessing the Web User Interface Locally Access the Web user interface for the UBC1329AA00 from a Web browser such...

Page 27: ...ers example Qy8 3U77vT6F This password can be found on the device label Label Description Wi Fi Configuration Shows the primary wireless radio SSIDs wireless network names Home Network Shows the curre...

Page 28: ...n displays device status information about the UBC1329AA00 For screen field descriptions refer to At a Glance on page 26 3 2 Logging Out of the Web User Interface To log out of the UBC1329AA00 web use...

Page 29: ...n to the Account Set Password screen See Set Password on page 91 3 4 Inactivity Logout For security purposes the user will be automatically logged out of the UBC1329AA00 user interface after a specifi...

Page 30: ...ollowing gateway features WAN LAN Wi Fi telephony MoCA firewall hardware and software To access the gateway menu 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on pa...

Page 31: ...February 2021 26 4 1 At a Glance The Gateway At a Glance screen displays your wireless network names the status of your home network and connected devices To view device network information 1 Click G...

Page 32: ...ation This allows you to back up and save your current gateway configuration Select Save Current Configuration The following screen appears Select Keep to save the configuration It will be saved to yo...

Page 33: ...s Status on page 29 Local IP Network on page 32 Wi Fi on page 35 Home Network Shows the current status of the network connections Ethernet and Wi Fi and displays the current firewall security level Co...

Page 34: ...ce Gateway User Manual February 2021 29 4 2 1 Status The Connection Status page displays current information about the network connections of the UBC1329AA00 Advanced Wi Fi 6 Voice Gateway local IP ne...

Page 35: ...v4 server and be issued a new unused IP address Link Local Gateway Address IPV6 Link local gateway addresses always beginning with FE are limited only to the local network and cannot be routed to publ...

Page 36: ...Clients Connected Shows the number of wireless clients currently connected to the 2 4GHz Wi Fi network Private Wi Fi Network 5G EDIT When you click the EDIT button you are taken to the Wi Fi Edit 5GH...

Page 37: ...Ubee UBC1329AA00 Advanced Wi Fi 6 Voice Gateway User Manual February 2021 32 4 2 2 Local IP Network The Connection Local IP Network page allows you to manage your local home network settings...

Page 38: ...ng IPv4 address in the pool of addresses that can be used by connecting clients DHCP Ending Address Enter the ending IPv4 address in the pool of addresses that can be used by connecting clients DHCP L...

Page 39: ...lient device and that both the client device and the server maintain or keep track of the state of the address such as lease time NOTE When stateful address assignment is selected the address fields a...

Page 40: ...page allows you to manage and configure wireless network settings NOTE The Wi Fi screen provides a large amount of information so it will be presented in 2 separate screen shots See the following topi...

Page 41: ...Ubee UBC1329AA00 Advanced Wi Fi 6 Voice Gateway User Manual February 2021 36 Wi Fi Screen 1 Private Wi Fi Network Guest Wi Fi Networks...

Page 42: ...listed here and are defined as follows WIFI plus the last 6 characters of the gateway s cable modem CM MAC address all in upper case 5G is added when the 5GHz radio band is being used The primary SSID...

Page 43: ...address all in upper case then GUEST 5G is added before GUEST when the 5GHz radio band is being used 2 is added to the end for additional guest network SSIDs Example guest SSIDs with cable modem MAC...

Page 44: ...filtering allows you to create a list of devices and only allow those devices on your network Select the appropriate MAC Filtering Mode from the drop down menu Options are Allow All All wireless clie...

Page 45: ...d according to the filtering mode selected Click on the X to delete a device from the Wi Fi control list A warning box will appear and confirm you wish to delete Press OK Auto Learned Wi Fi Devices De...

Page 46: ...329AA00 Advanced Wi Fi 6 Voice Gateway User Manual February 2021 41 Label Description More When you click on more a description of the screen information is shown Click less to shrink the description...

Page 47: ...rs of the gateway s cable modem CM MAC address all in upper case Changing the Wireless Network Name You can change the primary network name to a personalized one Highlight the old SSID and delete Ente...

Page 48: ...automatically choose the best channel to use based on the environment where it is installed Automatic is generally reccommended because it allows the gateway to continually scan the environment and s...

Page 49: ...able to read the password otherwise it is displayed in dots Changing the Wireless Password You can change the wireless password to a personalized one 1 Highlight the old password and delete it 2 Chec...

Page 50: ...d Wi Fi 6 Voice Gateway User Manual February 2021 45 4 2 5 Wi Fi Edit 5GHz The Wi Fi Edit 5GHz page allows configuration of the 5GHz wireless radio settings including personalizing the SSID network na...

Page 51: ...name will appear in the list of available wireless networks for the client device wishing to connect The default wireless network name for the 5GHz network is defined as follows WiFi plus the last 6 c...

Page 52: ...wireless security mode from the drop down menu When you select Show More Security Mode Options the following screen appears with important security information Channel Selection Select Automatic if yo...

Page 53: ...s but only clients supporting 802 11n ac may connect 20 40 80 Set to 20 40 80 to use an 80MHz wide band Only clients supporting 802 11ac ax may connect Auto Selecting Auto will let the UBC1329AA00 sel...

Page 54: ...wireless clients wishing to connect to the UBC1329AA00 When not enabled the SSID will not be visible for connection Enable WMM Check the box to enable WMM Wi Fi Multimedia WMM controls WLAN transmiss...

Page 55: ...off Connection Options Allows you to choose between the 2 WPS modes 1 PIN When selected the user must enter the client device s WPS PIN in the WPS Client PIN field You must enable the PIN method in t...

Page 56: ...n of the UBC1329AA00 See the following topics Status on page 51 DHCP on page 52 QoS on page 54 4 2 7 1 Status The MTA Status screen displays voice startup procedure and line state information Label De...

Page 57: ...n Shows the status of the MTA s registration to the service provider s call server per line Disconnected Operational Telephony Registration Complete Displays the completion status of the MTA registrat...

Page 58: ...on Gateway Displays the gateway address Bootfile Displays the location and file name of the file used to configure the telephony system Primary DNS Displays the main domain name server Secondary DNS D...

Page 59: ...ppression and service flows Renew Time Remaining Displays the time left before the DHCP lease renews PacketCable DHCP Option 122 SNMP Entity Sub option 3 Displays the SNMP entity Kerberos Realm Sub op...

Page 60: ...ng MoCA to be sure that the Point Of Entry Filter is properly installed and there is no conflict with another MoCA service Unerrored Codewords Displays the number of codewords passed without error Cor...

Page 61: ...irewall settings 1 Click Gateway from the left side menu 2 Click Firewall under Gateway See the following topics IPv4 on page 57 Label Description MoCA Select the appropriate option to either Enable o...

Page 62: ...PV4 firewall Label Description More When you click on more a description of the screen information is shown Click less to shrink the description box again Firewall Security Level Select a security lev...

Page 63: ...ions and pings to the gateway but allows all other traffic P2P applications allow peers or individual computers to connect to each other directly over the Internet and share files These applications i...

Page 64: ...ve Settings Select to save IPv4 firewall configuration Restore Default Settings Select to restore default firewall settings for IPv4 You will then be prompted to confirm your decision Select OK to con...

Page 65: ...lect Typical Firewall Security Medium Medium security allows all traffic from the home network to the Internet and blocks all unrelated traffic from the Internet to the home network Details are visibl...

Page 66: ...lick Hardware under Gateway See the following topics System Hardware on page 61 LAN on page 62 Wireless on page 63 4 4 1 System Hardware The Hardware System Hardware page displays hardware component i...

Page 67: ...ssor speed DRAM Total Memory Displays the total DRAM dynamic random access memory DRAM constantly needs power to keep data stored DRAM Used Memory Displays the amount of DRAM dynamic random access mem...

Page 68: ...a description of the screen information is shown Click less to shrink the description box again LAN Ethernet Ports 1 4 For each Ethernet port the following is displayed LAN Ethernet Link Status Shows...

Page 69: ...ck less to shrink the description box again LAN Ethernet Ports 1 4 For each Wi Fi port the 2 4GHz and 5GHz radio bands the following is displayed Radio Status Shows whether the wireless radio is turne...

Page 70: ...the UBC1329AA00 Advanced Wi Fi 6 Voice Gateway To access the connected devices screen 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on page 21 2 Click Connected De...

Page 71: ...ices The Connected Devices Devices page shows the devices that are currently connected or recently connected to the UBC1329AA00 Label Description More When you click on more a description of the scree...

Page 72: ...Strength Indicator of connected wireless clients For more information refer to Understanding Received Signal Strength on page 93 Connection Displays how the device is connected to the gateway such as...

Page 73: ...pears here Connection Shows the connection type for the device Ethernet MoCA Wi Fi Configuration Select the preferred address assignment method DHCP When selected the UBC1329AA00 s DHCP server will au...

Page 74: ...able to find it Label Description More When you click on more a description of the screen information is shown Click less to shrink the description box again Add Device with Reserved IP Address Host N...

Page 75: ...access policies for the UBC1329AA00 To configure Parental Control parameters 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on page 21 2 Click Parental Control from...

Page 76: ...tes The Parental Control Managed Sites page let s you manage access to specific web sites and keywords and allows you to designate trusted computers Label Description More When you click on more a des...

Page 77: ...the web site URL to be blocked Always Block Select Yes to always block the URL Set Block Time Select the start and end times for the URL to be blocked Set Blocked Days Select the days of the week for...

Page 78: ...keyword Always Block Select Yes to always block sites containing the keyword Set Block Time Select the start and end times for the keyword to be blocked Set Blocked Days Select the days of the week f...

Page 79: ...ific applications or services and allows you to designate trusted computers Trusted Computers The UBC1329AA00 will block access to all untrusted devices based on any configures access rules In the Tru...

Page 80: ...ary 2021 75 Label Description More When you click on more a description of the screen information is shown Click less to shrink the description box again Managed Services Select Enable to manage acces...

Page 81: ...are TCP UDP or TCP UDP Start Port End Port Select the start and end ports Always Block Select Yes to always block the service Set Block Time Select the start and end times for the service to be blocke...

Page 82: ...manage access for specific devices to your network Trusted Computers The UBC1329AA00 will block access to all untrusted devices based on any configures access rules In the Trusted Computers section c...

Page 83: ...ormation is shown Click less to shrink the description box again Managed Devices Managed Devices Select Enable to manage access for specific devices or Disable to turn it off Access Type If you don t...

Page 84: ...the name and MAC address for the custom device who s access you want to block Always Block Select Yes to always block the selected devices Set Block Time Select the start and end times for the devices...

Page 85: ...report type s you want to generate from the drop down menu Options are All Managed Sites Manages Services and Managed Devices Time Frame Select the time frame for the report from the drop down menu O...

Page 86: ...arding port triggering routing DMZ and dynamic DNS To access the advanced menu 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on page 21 2 Click Advanced from the le...

Page 87: ...niversal Plug and Play UPnP This may resolve the issue you have without setting up forwarding rules To enable UPnP refer to Device Discovery on page 89 Enable UPnP and then test your application to se...

Page 88: ...the documentation associated with the application NOTE For detailed information on port forwarding including how to set it up for specific applications using specific network devices for example cable...

Page 89: ...appropriate protocol TCP UDP TCP or UDP Server IPv4 IPv6 Address Enter the IPv4 or IPv6 address whichever is applicable of the host device for which you are configuring the port forwarding rule Start...

Page 90: ...rding sets a rule to send a service to a single LAN IP address The selected ports are always available and IP addresses need to be specified Port triggering defines two kinds of ports trigger port and...

Page 91: ...vice to record John s computer IP address The UBC1329AA00 associates John s computer IP address with the target port range of 6970 7170 2 The RealAudio server responds to a port number ranging between...

Page 92: ...P or UDP Trigger Port From Enter the starting trigger port which is the first port in a range of port numbers that will trigger the rule to start when a connection request from outgoing traffic is mad...

Page 93: ...ications do not work with port triggers or other networking strategies After configuring the DMZ test the device to ensure Internet access is available and the device is functional For example connect...

Page 94: ...uters printers and even a light switch With UPnP the ports are opened automatically for the appropriate applications and services Label Description DMZ DMZ Select Enable to turn on the DMZ feature or...

Page 95: ...nP Select Enable to turn on the UPnP feature or Disable to turn it off Advertisement Period Set the advertisement period in minutes This is the length of time between the gateway broadcasting advertis...

Page 96: ...nformation and reboot or restore gateway settings To access the troubleshooting menu 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on page 21 2 Click Troubleshootin...

Page 97: ...t Password Enter the current password for the UI Note that the default password can be found on the device label New Password Enter the new customized password Re enter New Password Re enter the new c...

Page 98: ...ss Cable Modem to Wireless Client Distances on page 94 Understanding the 2 4GHz and 5GHz Bands on page 96 Selecting a Wireless Channel on page 97 9 1 Understanding Received Signal Strength Received si...

Page 99: ...needed 2 Place the wireless client at around one meter three feet away from the UBC1329AA00 3 Obtain the RSSI value for the connected client This value is used in the formula further below 4 Use the...

Page 100: ...UBC1329AA00 you may resolve and prevent some performance issues 8 Check the wireless signal strength and speed of the computer connected wirelessly to the UBC1329AA00 Instructions for checking speeds...

Page 101: ...s Checking Wireless Signal Strength and Speed Windows PC Apple Mac 1 Click the Wireless networking icon in the system tray to display a list of available wireless networks 1 Hold down the Option key a...

Page 102: ...overlap it is best to choose channels that have the least overlap typically 1 6 and 11 in the Americas and 1 5 9 and 13 in Europe Overlapping channels can cause wireless network performance issues Ban...

Page 103: ...2 11n 2009 5GHz Channels The following table shows the 5GHz channel list and the corresponding frequencies Channel GHz Channel GHz 36 5 180 108 5 540 40 5 200 112 5 560 44 5 220 116 5 580 48 5 240 136...