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notice.
11.2 Frequently Asked Questions (FAQ)
Question 1: When I try to disconnect the USB Player, I keep on getting “The Player
‘generic volume’ cannot be stopped right now. Try stopping the Player later,” message.
What should I do?
Answer:
Close any program that might be accessing data on the Player, including Windows®
Explorer. If this does not work, close all programs, wait for another 20 seconds and then try the
green arrow icon again. If it still doesn’t work, you should shut down the Player and disconnect
the USB cable.
Question 2: I used my Player to transfer files back and forth between different
computers. Will defragmenting the Player hard disk do any harm to it?
Answer:
Defragmenting the Player hard disk may be useful after having transferred many files
to and from the Player. It is never harmful to perform defragmentation on the hard disk drive.
Please be sure that no other programs are running while the Windows® defragment utility is in
use. In addition, make sure that you have connected the Player to the external power adapter
during this procedure.
Question 3: My files have disappeared from the Player. How did that happen?
Answer:
Always make sure to browse your files using the correct browser
mode, which means
correct filtered views such as Photos, Music, or Movies.
Question 4: During power on, why does the TV flash, or display blue screen or
screensaver?
Answer:
This is normal. When the Player first powers up and initializes, it will setup the
corresponding parameters so it can output the correct video signal to the TV. During this
process, the TV will receive incorrect signals that will cause the TV screen to flash; some TV’s
will treat this as no signal and will display a blue screen or screensaver.
Question 5: Why, when I switch to Y/Pb/Pr 480p, 576p, 720p, 1080i or 1080p, does the TV
screen display an unwatchable picture?
Answer:
Please check if your TV supports Y/Pb/Pr 480p, 576p, 720p, 1080i, and 1080p
output; if your TV does not support any of these formats, please use the Composite A/V signal
instead. Press the TV SYSYEM button on the remote control and then switch the TV’s video
input to NTSC or PAL.
Question 6: Why is there no sound on movie or music playback when using Y/Pb/Pr
component output?
Answer:
Y/Pb/Pr output is a video-only output. When using Y/Pb/Pr output, please use the
Red and White jack on A/V OUT, or the Coaxial/Optical S/PDIF jack, to output sound.
Question 7: I cannot get the SSID name, the screen always shows: “Can’t get any
SSID!!”