Ugine UG55SMART4K, Operation Manual

 18

Chapter 5 

Other Information

Problems & Solutions 

1. Fail to link to the network.

- Check if your TV is connected with the network;
- Reboot your TV;

- Consult your internet service provider, to confirm 

if access of your router is supported. Refer to the 
operation manual of your router.
- Make sure if your TV is connected with the router. if the 
router is well connected and powered on, try to change 
a new router and network line, and use your PC to have 
a test. Should your problem persists, try to consult Client 
Service Centre.

2. The video could not be played smoothly.

- Videos from your USB flash drive --- It may result from 

data transmission, or its code flow is far beyond the 

supported formats of this TV set.

- Videos downloaded from internet, or online videos.
 a. It may be caused by the lower bandwidth of your 
     network. A high network speed is required to handle 
     online videos.
 b. Peak internet usage times may affect the bandwidth.
 c. Check if any other computers on the same 
     network are also operating, as they may be using 
     up bandwidth. Especially if they are downloading or   
     displaying on-line videos. 
 d. The video may not be smooth itself, it is not the 
     problem of your TV or network.

3. When two mobile hard disks are connected with 
the TV at the same time, they will not be recognized 
some times.

- All mobile hard disks consume a lot of power, which 
may result in power supply problems. We recommend 
inserting only one hard disk, or a low power consumption 
mobile hard disk.

4. The video from a mobile hard disk (USB) is 
playing with no sound.

- The audio format of the video in your mobile hard disk 
is not supported by the TV player.

5. Some videos fail to play.

- The formats of the videos may not be supported by the 
TV, especially videos shot by certain kinds of cameras, 
generally with their private protocol of formats, which are 
not compatible with your TV.

6. Video stops playing midway.

- Mistakes may occur when videos are copied or 
compressed, so they may automatically stop playing 
during playback.

7. What should I pay attention to, when I do SW 
updating

- No power cuts when SW updating;
- Avoid any operations with your remote control when 
SW updating;
- Be patient because the SW updating process may 
takes a little bit longer time.

8. There are no distinct changes of TV interface after 
SW updating.

- Under certain conditions, SW updating may not only 
update or add new functions but also improve the 
performance of the TV set, without distinct changes of 
interface. Also, there may be no changes to the user 

interface at all.

Note: 

Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected 

TV models can disregard them.