UHP SCPC MODEM
USER MANUAL, v3.2
© ROMANTIS 2015
40
www.uhp.net
7.4.1
Fault Identification
To identify the fault:
1.
Assess the information about the ongoing router operation provided by the markers in the Statistics area;
2.
Assess the information on the configured router operating modes displayed on the main screen and in the
relevant sections of the Menu of commands marked by
icon. The mentioned screens also display the
information on the status of configured modes and on their operation: status, quantitative parameters,
etc.;
3.
Analyze the information provided in the Statistics area, Main screen and other statistics elements to
compare it with the current router settings and with the required configuration of the communication
channel where the router is operating;
4.
Systemize possible causes of the fault.
7.4.2
Fault Fixing
To fix the detected and identified faults:
1.
Go to router settings in the Control and statistics tree. This section allows configuring incorrect
parameters;
2.
Adjust the relevant router settings;
3.
Apply the implemented settings by clicking Apply in the appropriate section;
4.
Analyze the impact of the changes made to the initial fault;
5.
If necessary, repeat steps 1-4 of sections 7.4.1 and 7.4.2.
7.4.3
Support Information
If self-diagnostics and troubleshooting is impossible, contact vendor’s technical support, providing:
a detailed description of the fault;
a text file with the current router configuration and statistics;
For this follow Maintenance –> Support info in the Menu of commands, copy the information from the Main
screen to a text file and save it.
Send the fault description and the generated text file to your vendor.
