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13. Warrant y Policy
The warranty period for AITA products shall be one year since the date of purchase.
The warranty conditions and responsibilities are listed below;
1.
Purchasing voucher and warranty card are required to claim the warranty. Without the
purchasing voucher, the warranty period will be counted form the production date (factory
date).
2.
The warranty shall be invalid if the product has been repaired by unauthorized third party,
disassembled by user or operated improperly before it is sent to be fixed.
3.
Appearance parts which are normally worn, batteries and other accessories shall not be
included in the warranty scope.
4.
Shockwave shall not take any responsibilities for any loss or damages of the product during
the logistic process.
5.
The product shall be sent to the purchasing store or the official authorized maintenance
agencies for warranty.
When using the product, please read the following advice, which may help you comply with the
warranty provisions and prolong the service life of the product.
*Keep the product dry. Do not store it in damp areas, to avoid affecting the internal circuitry of the
product.
*Do not expose the product to direct sunlight or store it in damp areas with high temperature. High
temperature will shorten the service life of the electronic components and damage the battery or
deform plastic parts.
*Do not store it in cold areas, to avoid damaging internal circuitry.
*Do not attempt to open the product, especially if operated by non-professional personnel, as they
may damage the product.
*Do not drop the product, shake the product violently, or strike the product with hard objects, to
avoid the damage of internal circuitry.
*Do not use harsh chemicals or cleaner to clean the headset.
*Do not use something sharp to scratch the surf ace of the product, to avoid damaging the case or
affecting the appearance.
*Do not continuously charge the headset for over 10 hours to avoid affecting the service life.
*Do not charge by other chargers. Using other chargers may result in danger.
Warranty service of the product will be automatically terminated if any of these provisions are
broken.
