UPT Series Easy Melt
Operation Manual
Version 1.2 21
www.ultraflexpower.com
3.3.2
GENERAL
If for some reason the unit fails in the field it is advisable that the unit be serviced by the manufacturer or its
authorized service representative. Should that happen, please contact us immediately (see contact information in
Section 3.3.3). Please have the following information about your unit available upon calling:
1.
Unit Model and Revision (located on the label on the back of the unit);
2.
Unit’s Serial Number (located on the label on the back of the unit);
3.
Line Voltage and frequency;
4.
Detailed description of the problem encountered including – load, ambient temperature at the time of the failure;
5.
Detailed description of the actions taken;
6.
Approximate time in service;
If our technical staff is unable to help you over the phone, then a repair authorization number (RA#) will be issued for
you. With this number enclosed in you return package you can ship the unit back for repair or request a service
engineer to repair the unit on site.
3.3.3
SERVICE CONTACT INFORMATION
For technical service questions, please call:
Europe and Asia: + 359 2 480 1900
USA and Canada: + 1 631 467 6814
You may also fax your questions or request:
Europe and Asia: + 359 2 480 1910
USA and Canada: + 1 631 980 4065
Or e-mail us at:
support@ultraflexpower.com
You can also send you request through our
web site
.
Note: Please, include your contact information so that you can be easily reached if necessary.
