Chapter 7: Field Service Components
00.053.101, Revision C SonixMDP/SP/OP Service Manual
7-48
7.16 RETURNING PARTS FOR SERVICE/REPAIR/REPLACEMENT
Once any part is determined to be defective, the Return Merchandise Authorization (RMA) process must be initiated.
Contact Ultrasonix Technical Support for:
• the RMA number
• labeling instructions
• appropriate shipping method, instructions and destination.
Ultrasonix Technical Support:
Toll Free:.........1.866.437.9508 (Canada and USA)
Telephone:......1.604.279.8550 (dial 3)
E-mail: ............support@ultrasonix.com
7.16.1 Transducers
When shipping transducers for service/repair/replacement, it is the customer's responsibility to ensure that each
transducer meets the requirements laid out in
11.4 Shipping Transducers for Service
.
7.16.2 UPS Battery
The UPS contains a lithium ion battery. When shipping by ground, this is an unregulated product.
Table 7-3: : Dangerous Goods Identification (for Shipping)
1
This can be either of the following:
• complete Ultrasound system with UPS and battery installed
• complete UPS (no Ultrasound System) with battery installed.
Note:
For specific details on the transducers and the UPS battery, refer to sections
and
.
Note:
The RMA number must always be clearly written on the outside of the packaging.
Warnings:
The UPS breakers MUST be turned OFF
(
when shipping by air or ground.
This applies to both the
shipment of a complete system and the shipment of a UPS with battery installed.
When shipping by air,
the lithium ion battery is classified as Dangerous Goods and must be shipped in
accordance with the regulations listed below in
It is the responsibility of the shipper to ensure that all packaging, labeling and paperwork complies with all
relevant, country-specific regulatory requirements.
Failure to comply with all shipping regulations
may result in the shipper being in breach of applicable laws and
becoming subject to legal penalties.
UN Number
Proper Shipping Name
Class
Packing Group
Packing Instructions
UN 3171
Battery-Powered Equipment
1
9 –
900
UN 3090
Lithium Battery
8
11
903
Note:
In most instances, the simplest way to deal with shipping a UPS will be to remove the lithium ion battery and
ship the UPS without it. When this option is chosen, remember to dispose of the battery in accordance with all
local regulations and laws.
Summary of Contents for SonixMDP
Page 1: ...SonixMDP SP OP Ultrasound System Service Manual...
Page 2: ......
Page 4: ......
Page 10: ...Table of Contents 00 053 101 Revision C SonixMDP SP OP Service Manual vi...
Page 12: ...List of Service Drawings 00 053 101 Revision C SonixMDP SP OP Service Manual ii...
Page 44: ...Chapter 4 Performance Testing 00 053 101 Revision C SonixMDP SP OP Service Manual 4 4...
Page 48: ...Chapter 5 Software 00 053 101 Revision C SonixMDP SP OP Service Manual 5 4...
Page 124: ...Chapter 9 Network Configuration 00 053 101 Revision C SonixMDP SP OP Service Manual 9 8...
Page 142: ...Chapter 11 Maintenance 00 053 101 Revision C SonixMDP SP OP Service Manual 11 16...
Page 150: ...Chapter 12 Troubleshooting Issues 00 053 101 Revision C SonixMDP SP OP Service Manual 12 8...
Page 166: ...Appendix C Ultrasonix Limited Warranty 00 053 101 Revision C SonixMDP SP OP Service Manual C 2...
Page 168: ...Appendix D Service Drawings 00 053 101 Revision C SonixMDP SP OP Service Manual D 2...