www.ultratecfx.com
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Contact Information
Head Office
Ultratec Special Effects
1960 Blue Heron Drive
London, Ontario N6H 5L9
Direct: 519-659-7972
Toll Free: 866-534-5557
Fax: 519-659-7713
Europe Office
Ultratec Special Effects GmbH
Dieselstrasse 30-40
60314
Frankfurt am Main
Germany
Direct: 49-69-87-000-1850
Fax: 49-69-87-000-1899
Canadian Shipping Address
(For All Canadian Repairs)
Ultratec Special Effects
1960 Blue Heron Drive
London, Ontario N6H 5L9
USA Shipping Address
(For All USA Repairs)
Ultratec Special Effects
640 Gadson St, Unit 300
Groveland, Florida 34736
Please remember to include the
RA Number on all items being
shipped for repairs.
To retrieve an RA number visit our website www.ultratecfx.com Enter
the "Fog and Atmosperic side". Select the "REQUEST RMA" tab along
the top of the screen. Enter the required information and select submit.
If you have any questions or require assistance please contact service at
519-951-3357/866-534-5557 or by email at Service@Ultratecfx.com.
Warranty:
Hardware products come with a one year warranty on parts and labor. Unless stated otherwise,
this will refer to manufacturer defects only. All warranty is based on destination of the original
sale. Any additional costs incurred are the responsibility of the Dealer and/ or the customer.
Abuse or poor maintenance is not accepted. Proof of purchase or proof of sale must always
accompany all warranty returns. An RA (Return Authorization) number must be noted on
the outside of each box being returned to our facility. Any package(s) without an RA number
clearly marked, will not be accepted by our receiving department. Freight on warranty items are
freight prepaid to our facility and we will prepay freight back to your facility following repair.
This will be done by the most economical means available. Should you require the item express-
returned, the dealer is responsible for request indication and any difference in freight cost.
Export Distributors are required to carry out the warranty repair, parts will be supplied by
Ultratec.
Return Policy:
Return of any product must be done within 30 days of purchase. The package must be
returned freight prepaid and the RA number clearly marked on the outside of the box.
Warning:
Ultratec Special Effects considers all of it’s product to be safe for use in the application it was
intended. Ultratec Special Effects takes no responsibility for misuse or incorrect use. Always
refer to the Product Manual for proper use.
Warranty
