Troubleshooting
Problem
Possible cause
Solution
The Airfryer does not
work
The appliance is not plugged in
Connect plug in an earthed wall socket
You have not set the Timer
Press the timer key to the required operational
time to switch on the appliance
The ingredients in
the Airfryer are not
cooked
The amount of ingredients
in the basket is too big.
Put smaller batches of ingredients in the basket.
Smaller batches are fried more evenly
The ingredients are
fried unevenly in the
Airfryer
Certain types of ingredients
need to be shaken halfway
through the preparation time
Ingredients that lie on top of or across each other
(e.g. fries) need to be shaken halfway through
the preparation time. See section ‘Settings’ in
chapter ‘Using the appliance’
Fried snacks are not
crispy when they come
out of the Airfryer
You used a type of snacks
that are meant to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil onto
the snacks for a crisper result.
I cannot slide the pan
into the appliance
properly
There are too much
ingredients in the basket.
Do not fill the basket beyond the MAX capacity
The basket is not placed in the
pan correctly.
Push the basket down into the pan until you hear
a Click.
White smoke Comes
out from the Appliance.
You are preparing greasy
ingredients.
When you fry greasy ingredients in the fryer.
a large amount of oil will leak into the pan. The oil
produces while smoke and the pan may heat up
More than usual. This does not affect the
appliance Or the end result.
The pan still contains grease
residues from previous use
White smoke is caused by grease heating up in
the pan. Make sure you clean the pan properly
after each use.
Fresh fries are fried
Unevenly in the Airfryer
You did not use the right potato
type.
Use fresh potatoes and make sure that they stay
firm during frying.
You did not rinse the potato
sticks properly before you fried
them.
Rinse the potato sticks properly to remove starch
from the outside of the sticks.
Fresh fries are not
crispy when they come
out of the Airfryer
The crispiness of the fries
depends on the amount of oil
and water in the fries.
Make sure you dry the potato sticks properly
before you add the oil.
Cut the potato sticks smaller for a crispier result
Add slightly more oil for a crisper result.
E1: Malfunction or short circuit for the internal wire, please take a picture and contact us
E2: Malfunction or short circuit for the internal wire, please take a picture and contact us
For any technical questions or concerns about the product or your order, please contact us first and we’ll make
sure to help you.
Email: support@ultrean.com
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