40
ULVAC CRYOGENICS INCORPORATED
Warranty
1. Gratis warranty period and warranty coverage
Gratis warranty period
Gratis warranty period is one year starting from the date of delivery.
Coverage
(1) Failure diagnosis
As a general rule, diagnosis of failure should be done on site by customer.
However, ULVAC CRYOGENICS or our service network can perform this service for an agreed fee upon
the customer’s request. There will be no charge if the cause of the breakdown is found to be a fault of
ULVAC CRYOGENICS.
(2) Damage during transportation
When damage by delivery/transportation is admitted, the product will be repaired free of charge within the
range of the guarantee expressed in the sales contract.
(3) Breakdown repairs
There will be a charge for breakdown repairs, replacements and on-site visits for the following seven
conditions. In those cases the cost shall be your own expense even though the product is within the
warranty period.
1) Breakdowns due to improper storage or handling, careless accident, software or hardware design by
the customer.
2) Breakdowns due to modifications of the product without consent of the manufacturer.
3) Breakdowns due to maintenance of the product without authentic parts or breakdowns resulting
from using the product outside the specified specifications of the product.
4) Breakdowns due to contamination or corrosion caused by user’s use conditions.
5) Breakdowns due to natural disasters (such as fire, earthquake, flood, lightning, salt damage, and so
on), environmental pollution, irregular voltage, and /or usage of undesignated power source.
6) Breakdowns that are outside the terms of warranty.
7) Consumables and/or replacement service.
Since the above services are limited to within Japan, diagnosis of failures, etc are not performed abroad. If
you desire the after service abroad, please contact ULVAC CRYOGENICS and consult us for details in
advance.
Summary of Contents for UMP-40W
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