Changing the SCSI ID Number
If you have other devices connected to your SCSI port, you need to check and see what SCSI ID’s are
already used. The scanner is preset at the factory to SCSI ID 5.
If, after checking other devices in the SCSI chain, you find that SCSI ID 5 is unused, you do not need to
change the ID on the scanner and you can go ahead with the installation.
If, however, after checking other devices in the SCSI chain, you find that another device uses SCSI ID 5,
you must reset the SCSI ID on your scanner.
To change the SCSI ID, do the following:
1.
2.
Make sure the scanner is turned off.
Gently turn the switch until an unused number appears in the switch’s notch.
Note: Do not use SCSI 8 and 9 on your scanner. They are for factory use only.
If All Else Fails
If the above solutions do not resolve the problem, contact your dealer or check the UMAX support Web
site at
www.umax.com/support
. In addition, UMAX has Support Technicians that can be reached at 214-
739-1915 Monday through Friday from 9am-5pm CST. When contacting a UMAX Support Technician,
please have the following information ready:
1.
2.
3.
4.
5.
6.
7.
8.
The scanner model you are using.
The version number of the scanner driver.
The computer model you are using.
All SCSI devices that you are using.
The application software packages that you are using.
Error codes or messages seen.
A description of what you were doing at the time the malfunction or failure occurred.
Other observations that may aid the technician in identifying the problem and solution.
Note:
If returning the scanner for repair, the scanner must first be locked. Failure to lock scanner prior
to shipping may damage the scanner and void the warranty.
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Summary of Contents for Astra 2400S
Page 3: ...A Glance At Your Scanner The Front View The Rear View 3 ...
Page 10: ...10 ...