UMAX Astra MX3 Owner’s Guide
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3.
Go to the Devices & Volumes tab. Verify the scanner is listed under the
USB tree as:
Class: 0
Product ID: 16
Vendor ID: 5638
If not:
1.
Disconnect the USB cable from the computer.
2.
Go to Command, Update All Information (C U).
3.
Reconnect the scanner, and Update All Information again. Is the scanner
listed? If yes, you can begin scanning. If no, please call UMAX Technical
Support.
Additional Troubleshooting Solutions
•
Try the following solutions, if you are still experiencing scanning
problems:
•
Plug the scanner power adapter directly into the wall outlet and not in a
surge protector.
•
If using a USB hub, plug the scanner directly into the
Macintosh USB port.
•
If you are using an iMac, do not run the scanner off the
keyboard.
•
Download all updates for your Macintosh for USB from the Apple’s Web
site
http://www.apple.com
SCSI Problems and Solutions
Problem:
I get one of the following error messages:
Macintosh system:
"Scanner not found or ready" error message when
accessing scanner.
Windows system:
"Scanner access fail" error message when performing
scanner test.
