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Technical Support
Your sales receipt is your proof of purchase. This product is intended for use only
within the boundaries and territories of the United States of America and Canada.
Upon receipt of this UMAX product you are immediately eligible for Technical
Support for one year. Our technical support hours are from 9:00 AM to 5:00 PM
Central time Monday through Friday, (214) 739-1915.
You may also reach UMAX technical support by FAX. Helpful hints and
troubleshooting guides are available on our World Wide Web site at www.umax.com.
The World Wide Web site is on-line 24 hours a day, seven days a week. If you need
technical assistance after reviewing your manual, please have the product model
number and any error codes written down when you call. To ensure a prompt
resolution, please be in the proximity of the UMAX product when placing a call.
Our technical support specialists are available to answer your questions regarding the
installation and maintenance of your UMAX product.
Note: Technical Support is not available from UMAX Technologies, Inc. outside the
United States of America and Canada. If you purchased this product in Mexico or
South America and need assistance or repair, you must contact your originating
reseller for service and support. UMAX Technologies, Inc. in Fremont, CA, will not
accept any shipments from outside the boundaries and territories of the USA and
Canada.
UMAX often bundles many different third party software options with its products.
If any of these options were ordered with your UMAX product and they appear to be
missing or incorrect, contact your reseller immediately. UMAX Technologies, Inc.
WILL NOT be responsible for missing or wrong shipments of third party software
delivered from your reseller.
Warranty Service
If your UMAX product needs to be returned for repair, you must contact UMAX
technical support or your reseller in Canada prior to shipment for an RMA number
before sending in the product. The RMA number is a Return Merchandise
Authorization number. UMAX will refuse all shipments without a proper RMA
number. The RMA number MUST be printed on the outside of the box or package
next to the shipping label. All scanners and transparency adapters must shipped in
their original packaiging.
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