LED Indicators
Listed below are some of the more common specific problems you may have with your scanner.
Corrective actions are also given.
Problem 1: Power Indicator fails to come on
Possible Cause / Solution:
•
Make sure the power cable is plugged into the scanner and the wall socket.
•
Make sure that the power switch is on.
•
If none of the above works, contact your dealer.
Problem 2: Scanner lamp flickers, is dim, or fails to come on
Possible Cause / Solution:
•
The scanning lamp is failing or has failed and needs to be changed. Contact your dealer.
Problem 3: If the Power and Ready indicators come on, but software returns “Scanner link
failed” or similar message
Possible Cause / Solution:
•
Make sure the cable is connected properly
•
Disconnect all FireWire (IEEE 1394) devices then reconnect them one by one, beginning with the
scanner, to identify the device causing the problem.
Problem 4: If the Power indicator is on, but the Ready indicator continues to flash after the self -
test is completed
Possible Cause / Solution:
•
Make sure the locking switch on the scanner is fully in the unlocked position.
•
If you have a transparency adapter connected to the scanner, make sure both (2) locking switches
are fully in the unlocked position.
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