23
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Question:
I have tuned in Digital TV but
I am not receiving any or all of the
channels and/or the channels I receive
are breaking up
The sound quality is high pitched?
I have put a DVD disc into the DVD drive,
but the TV is not taking it.
I have inserted a disc but it is not playing
The subtitles are switched on
when I am watching a DVD
I have connected the TV to my VCR via
SCART but it is not recording
Solution:
1) Check you are in an area that can
receive Freeview. Visit
www.freeview.co.uk or call
08701 111 270.
2) Check you have a digital aerial.
Many indoor aerials will say they are
digital ready, but you will not get
a good signal
3) Consider purchasing a signal booster,
it is much cheaper than a digital aerial
and cures 70% of poor signal problems.
4) Failing the above for now use the
analogue TV, until the signal becomes
stronger in your area.
Go into the sound settings menu as
shown earlier in the manual and increase
the level of the bass and decrease
the treble
Check the TV is set to DVD mode, as the
DVD drive only works in this mode.
1) Ensure you have put the disc in facing
the correct way forward
2) Ensure the disc is clean and is not
scratched
Each time you press [Subtitles] button
you switch between the different languages.
Off is one of the options. If you still have
subtitle on, access through the DVD disc
menu and switch off
In addition to connecting via SCART, you
should connect the aerial cable from the wall
socket to VCR and another aerial cable from
the VCR to the TV
If you are still experiencing problems please contact the Helpline
Customer Support/Technical Helpline
Sky Media UK LTD
Telephone: 0870 242 6292
Email: service@skymediauk.co.uk
Visit our web site www.skymediauk.co.ukfor further Trouble shooting
and frequently asked questions.
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