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Windows 10.1” Tablet (UB-15MS10 and UB-15MS10SA) FAQ 

December 2014 

Navigation .................................................................................................................................................... 2

 

Question 1: What are charms used for? .................................................................................................... 2

 

Question 2: How do I navigate while using a mouse or trackpad? ........................................................... 3

 

Question 3: What should I do if I cannot find an app, setting, or file? ....................................................... 3

 

Question 4: How do I make my tablet default to the desktop instead of the Start screen? ...................... 3

 

Question 5: How do I make my tablet default to the app screen instead of the Start screen? ................. 4

 

Usage ............................................................................................................................................................ 4

 

Question 6: How do I close an app? ......................................................................................................... 4

 

Question 7: How do I add additional users to my tablet? .......................................................................... 4

 

Question 8: What accessories work with my tablet? ................................................................................. 4

 

Question 9: What should I do if I forget my password? ............................................................................. 4

 

Question 10: What should I do if my tablet will not charge? ..................................................................... 4

 

Question 11: What should I do if I cannot turn on my tablet? ................................................................... 4

 

Question 12: How do I activate Microsoft Office? ..................................................................................... 5

 

Question 13: What should I do if Microsoft Office does not install correctly on my tablet? ...................... 9

 

Question 14: What should I do if I do not have sound on my tablet? ...................................................... 14

 

Question 15: What should I do if my tablet screen looks pixelated? ....................................................... 14

 

Question 16: How do I install a micro SD card? ...................................................................................... 14

 

Question 17: What should I do if I can’t find files on my micro SD card? ............................................... 14

 

Question 18: What should I do if my tablet will not work with my keyboard? .......................................... 15

 

Apps ........................................................................................................................................................... 15

 

Question 19: How do I download apps? .................................................................................................. 15

 

Question 20: How do I delete an app? .................................................................................................... 15

 

Question 21: Will Apple or Android apps work on my tablet? ................................................................. 15

 

Question 22: What should I do if an app is not working? ........................................................................ 15

 

Wi-Fi & Bluetooth ...................................................................................................................................... 16

 

Question 23: How do I connect to the Internet? ...................................................................................... 16

 

Question 24: What should I do if my tablet will not connect to the Internet? .......................................... 17

 

Question 25: How do I pair a Bluetooth device to my tablet? ................................................................. 17

 

Question 26: What should I do if my Bluetooth device and table will not pair? ....................................... 17

 

General ....................................................................................................................................................... 18

 

Question 27: What should I do if my tablet or app freezes? ................................................................... 18

 

Question 28: How do I update my tablet? ............................................................................................... 18

 

Question 29: How do I reset my tablet back to factory defaults? ............................................................ 18

 

Question 30: Where can I get more information about my Windows tablet and warranty? .................... 18

 

Summary of Contents for UB-15MS10

Page 1: ...et 9 Question 14 What should I do if I do not have sound on my tablet 14 Question 15 What should I do if my tablet screen looks pixelated 14 Question 16 How do I install a micro SD card 14 Question 17...

Page 2: ...2 V2 14 1271 Navigation Question 1 What are charms used for Swipe in from the right edge of your tablet to open charms...

Page 3: ...mouse to the upper right corner of the screen then move it down OR Move your mouse to the lower right corner of the screen then move it up Search Open Charms then click Search Question 3 What should I...

Page 4: ...uctions to create an account Question 8 What accessories work with my tablet Your tablet works with The Unbranded tablet keyboard UB 15MSKB Most screen protectors and cases for 10 tablets Capacitive t...

Page 5: ...Your tablet comes with a one year subscription of Microsoft Office 365 Personal 1 In Apps touch Microsoft Office The Office 365 Wizard opens 2 Touch Activate to begin your one year subscription 3 Log...

Page 6: ...from the drop down menus then touch Continue 5 Under Office 365 Personal touch Install Your tablet downloads the Office 365 Setup file and a prompt appears at the bottom of your browser 6 Touch Run 7...

Page 7: ...7 V2 14 1271 8 Under First things first select No thanks then touch Accept 9 Touch Next 10 Touch Next...

Page 8: ...thanks 13 Wait for Office to finish installing OR If the installation does not finish stops at 70 to 90 close all installation windows then restart your tablet See Question 13 for instructions on how...

Page 9: ...t uninstall then reinstall it To uninstall Office 365 1 Restart your tablet 2 On your tablet go to http go microsoft com linkid 9815935 Your tablet downloads a file 3 Touch Open The Uninstall Microsof...

Page 10: ...10 V2 14 1271 6 Touch Apply this fix again The wizard continues uninstalling Office 365 7 When the wizard is finished touch Next...

Page 11: ...se To reinstall Office 365 1 Restart your tablet 2 On your tablet go to http office com myaccount 3 Log in to your Microsoft account if you are not already 4 Under Office 365 Personal touch Install A...

Page 12: ...12 V2 14 1271 6 Touch Accept Office 365 begins installing 7 Touch Next 8 Touch Next...

Page 13: ...13 V2 14 1271 9 Touch Next 10 Touch No thanks 11 When the installation is finished touch All done...

Page 14: ...800 Recommended 5 Touch OK Question 16 How do I install a micro SD card 1 Use a fingernail to pull off and remove the MICRO SD cover 2 With the label facing the back of your tablet gently push the mic...

Page 15: ...to download apps 1 Open the Store app 2 Find the app you want to download by searching or browsing the available categories 3 Touch Install 4 Follow any on screen prompts or instructions if needed Que...

Page 16: ...i is turned on see step 3 there are no Wi Fi networks available If the name of your network appears in the settings menu you are already connected to Wi Fi 3 Touch the bar to turn on Wi Fi if needed 4...

Page 17: ...o the main menu 4 Touch the bar to turn on Bluetooth if needed Your tablet searches for available devices 5 Turn on your Bluetooth device turn on Bluetooth then set your device to pairing mode For mor...

Page 18: ...lled to view and change your update options o You may need to restart your tablet after installing updates Question 29 How do I reset my tablet back to factory defaults 1 Transfer your files to a flas...

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