Uniden AT4801, User Manual

Page 1: ...AT4801 4 Line Small Business System Main Console User s manual...

Page 2: ...console Introduction System Overview NOTES Each telephone system contains a maximum of 10 stations consisting of one console and up to any nine of the mentioned cordless DECT devices Each station has...

Page 3: ...e line wall jacks Your AT4801 console is pre assigned Ext 0 In your workplace there are nine AT480HS handsets Ext 1 2 3 4 5 6 7 8 9 registered to the console You can use any of the ten stations Ext 0...

Page 4: ...ervice is necessary Handset with coiled cord installed Console Power adapter Audio cable Music On Hold Mounting bracket Four telephone line cords 4 conductor Two directory cards User s manual Quick st...

Page 5: ...ent general mailbox 22 Announce only setup 24 Activate announce only 24 Number of rings announce only 24 Announcement announce only 25 Telephone operation basic setup Calls management 26 Ring group 26...

Page 6: ...End a paging call 61 Speed dial 62 Assign a speed dial entry 62 Dial a speed dial entry 64 Delete a speed dial entry 64 COVM 65 COVM central office voicemail 65 COVM reset 65 Directory About the dire...

Page 7: ...4 Transfer messages 84 Delete all general mailbox messages 85 Record and deliver memos 85 Remaining time 85 Remote access 86 Frequently asked questions Top questions for installation 90 Top questions...

Page 8: ...aused by DSL interference Please contact your DSL service provider for more information about DSL filters Your product may be shipped with a protective sticker covering the console display remove it b...

Page 9: ...below Press the tab and pull to remove the battery compartment cover Insert four AA alkaline batteries purchased separately following the polarity markings in the battery compartment 1 Align the cover...

Page 10: ...High tabletop position Insert the fixed tabs of the mounting bracket into slots and Press the flexible tabs into slots and until they click into place High tabletop position 2 Connect the telephone l...

Page 11: ...nd plug one end of the telephone line cords into the telephone line jacks of the console Plug the other end of the telephone line cords into the single line telephone wall jacks as shown above Insert...

Page 12: ...n firmly Plug the other end of the coiled handset cord into the left side of the console Open the line jack covers and plug one end of the telephone line cords into the L1 2 and L3 4 jacks on the back...

Page 13: ...rded handset aside Use a coin to rotate the handset tab 180 degrees The protruding edge holds the corded handset when the console is mounted on the wall 1 2 Press in the direction indicated by the arr...

Page 14: ...have four single line wall jacks connect the telephone line cords as shown below Option 2 If you have two 2 line wall jacks connect the telephone line cords as shown below Line 1 Line 3 Line 2 Line 4...

Page 15: ...n below Mount the telephone on the mounting plate until it is held securely into position Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch Installation...

Page 16: ...e wall Unplug the telephone line cords from the telephone wall jack and the power adapter cord from the electrical outlet 1 2 Place the corded handset aside Use a coin to rotate the handset tab 180 de...

Page 17: ...to scroll to Registration then press MENU SELECT or SKIP 3 Press MENU SELECT or SKIP again to select Register Ext 4 On the handset press The handset shows Registering 5 The handset beeps once and begi...

Page 18: ...ve corded and cordless headsets connected to your console the HEADSET button only controls the corded headset For more details on the operation of the corded headset refer to the user s manual for the...

Page 19: ...SELECT to move to the time setting Use the dialing keys to enter the hour and minute or press or to increase or decrease the digits then press MENU SELECT Press or to toggle between am and pm then pre...

Page 20: ...The answering system plays an announcement only and then the call is dropped You can use the default announcement or record your own announcement The caller is prompted to leave a message in the gene...

Page 21: ...CT or SKIP 4 Press or to scroll to Auto attendant then press MENU SELECT or SKIP NOTE The auto attendant settings including number of rings and announcement apply to all lines where the corresponding...

Page 22: ...ompany We are currently closed If you know any party s extension you may dial it followed by pound key To leave a message at the general mailbox press star key twice Directory announcement If you have...

Page 23: ...d your announcement 7 Press MENU SELECT again to stop recording You hear the playback of the recording 8 Press or to choose OK to save the recording or choose Change to record again if desired P ress...

Page 24: ...then press MENU SELECT or SKIP Press REPEAT or SKIP to scroll between the hour HH minute MM and AM PM of start time and end time Press or to increase or decrease the digits and toggle between am and...

Page 25: ...ress or to scroll to Ans sys setup then press MENU SELECT or SKIP Press or to scroll to Auto att setup then press MENU SELECT or SKIP Press or to choose Daytime annc or Night time annc then press MENU...

Page 26: ...sion the extension announces Extension X is not available to answer your call right now Please leave a message after the tone then you can record a private message in that extension mailbox If the mai...

Page 27: ...l mailbox No AA calls extension Caller dials extension number Caller enters remote access code Answering system remote access Caller dials twice AA plays user recorded directory announcement Caller di...

Page 28: ...Line 3 or Line 4 or All lines then press MENU SELECT or SKIP 4 Press MENU SELECT or SKIP again to select Gen MB only NOTE The general mailbox settings including number of rings and announcement apply...

Page 29: ...setup Press or to choose Anncment setup then press MENU SELECT or SKIP The pointer indicates whether the default or user recorded announcement is used currently Press or to scroll to User anncment th...

Page 30: ...SELECT or SKIP The current announcement plays To play and select the default general mailbox announcement When the console is idle press MENU SELECT Press or to scroll to Ans sys setup then press MENU...

Page 31: ...the setting NOTE The announce only settings including number of rings and announcement apply to all lines where the corresponding line mode is activated Number of rings announce only Use this feature...

Page 32: ...ss MENU SELECT or SKIP Press or to scroll to Annc only setup then press MENU SELECT or SKIP Press or to choose Anncment setup then press MENU SELECT or SKIP The pointer indicates whether the default o...

Page 33: ...press MENU SELECT or SKIP Press or to scroll to Ring group then press MENU SELECT or SKIP Press or to review the ring groups of different line Line 1 Line 4 Press MENU SELECT or SKIP to edit the grou...

Page 34: ...the previous menu To exit without making changes press CANCEL or REPEAT To turn call privacy off during a call During a call you can temporarily change the call privacy setting to allow or disallow o...

Page 35: ...end will hear the double beep hold tone Release the hold and hold the call again to apply the M O H Music on hold M O H Review and select music on hold source When the console is idle press MENU SELE...

Page 36: ...r SKIP Press MENU SELECT or SKIP again to select Record M O H Plug one end of the audio cable into the MUSIC ON HOLD jack on the console and plug the other end of the audio cable into the 3 5mm audio...

Page 37: ...he audio device Place a call to your console Press HOLD on the console to place the call on hold Listen to the music on hold to determine if the volume is desirable If you are want to make adjustments...

Page 38: ...or answer a call on the desired line MAIL BOX When in idle mode press to enter the general mailbox menu MESSAGE WAITING indicator Turns on when there are new messages in the general mailbox CALL HIST...

Page 39: ...dd another extension or outside line to an existing call FLASH During a call press to answer an incoming call when you receive a call waiting alert HEADSET When a corded headset is connected to the co...

Page 40: ...to scroll through menu items Press MENU SELECT or press SKIP to select a highlighted menu item Press MENU SELECT to save changes Press CANCEL to cancel an operation exit the menu display or return to...

Page 41: ...the answering system responds to incoming calls on each line General mailbox for callers to leave messages on the console s general mailbox Auto attendant for directing incoming calls to different ex...

Page 42: ...ss headset or speakerphone with any system extensions Addendum sheet Factory reset Reset all settings of the console to the factory default Page 10 Console info View the current console settings Page...

Page 43: ...mode has to be set to Announce only for the features to function Pages 24 79 Call screening Set whether the console user hears the caller whenever a voice recording is taking place Page 80 Message len...

Page 44: ...e line s next to the COVM indicator Announce only is on for the telephone line below the Annc indicator Auto attendant is on for the telephone line below the AuAt indicator The general mailbox is turn...

Page 45: ...use Flashes slowly when the telephone line is on hold Flashes quickly when there is an incoming call or a transfer call MESSAGE WAITING Turns on when there are new messages INTERCOM On when the conso...

Page 46: ...es When the console is idle press MENU SELECT Press or to scroll to Ringer setting then press MENU SELECT or SKIP Press MENU SELECT or SKIP again to select Ringer volume Press or VOL on the console to...

Page 47: ...P to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Repeat steps 4 6 above to choose ringer tones for other lines if desired 1 2 3 4 5 6 7 Do no...

Page 48: ...ess MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Key tone The console is set to beep with each key press If you turn of...

Page 49: ...or SKIP again to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 1 2 3 4 5 Primary line LCD language This feature allows you to change the langua...

Page 50: ...a space Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL 1 2 3 4 5 Hold reminder When the console holds an outside call or an intercom...

Page 51: ...ial mode to pulse dialing before using the telephone When the console is idle press MENU SELECT Press or to scroll to Dial mode then press MENU SELECT or SKIP Press or to scroll to Touch tone or Pulse...

Page 52: ...e No editing is available in this menu When the console is idle press MENU SELECT Press or to scroll to Console info then press MENU SELECT or SKIP Press or to scroll to the desired setting then press...

Page 53: ...hen there is an incoming auto attendant transferred call on the corresponding line Flashes quickly when there is an incoming call on the corresponding line Making and ending a call To make a call usin...

Page 54: ...press SPEAKER to dial OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset Full duplex speakerphone During a call press SPEAKER to switch between hand...

Page 55: ...OL to adjust the listening volume Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To mute a call Press MUTE When...

Page 56: ...of the line being put on hold Music on hold M O H feature is available When you put a call on hold the caller will hear the music you set in the console To change the setting and for more details see...

Page 57: ...s MENU SELECT or SKIP to start recording The recording starts and the screen shows Rec Both the console user and the far end party hear a beep sound NOTE To ensure that you are in compliance with any...

Page 58: ...n a call Press CALL HISTORY then press or to scroll to the desired entry Press MENU SELECT to dial the desired number To exit without making changes press CANCEL and continue with the conversation To...

Page 59: ...play the most recently called number Press or to view other recently called numbers Press REPEAT or SKIP to choose Add to DIR then press MENU SELECT 4 The console displays Edit number Use the dialing...

Page 60: ...esired number using the speakerphone When the other party answers you will need to take an action to speak with the other party and stop the auto redial attempts Press MUTE on the console then lift th...

Page 61: ...nference call 4 If necessary repeat step 2 and step 3 above to invite another external party to join the conference until the maximum capacity is reached Hold an outside call or join a call in progres...

Page 62: ...e the conference call To talk privately with one internal party Press INTERCOM to talk privately with the person on that extension The external line s is are automatically placed on hold Press CONFERE...

Page 63: ...Assign a speed dial entry on pages 62 63 you can initiate an intercom by pressing the desired speed dial key 1 When the console is idle press the desired speed dial key or press LOWER followed by the...

Page 64: ...inder on page 43 The far end party of the held intercom call will hear the music on hold M O H you set in the console To change the setting and for more details see Music on hold on pages 28 30 NOTES...

Page 65: ...ng line key LINE 1 LINE 4 on the console before the destination device answers the call NOTES You cannot transfer or forward a call to any external number without subscription of call forwarding servi...

Page 66: ...utside call is put on hold The destination extension rings and the call is answered You can now announce the call This is an intercom call between the console and the extension Press TRANSFER to trans...

Page 67: ...talk then you can press and hold PAGE to continue speaking or the destination party can respond NOTES Before the paging call is answered you can cancel the paging by pressing CANCEL You cannot page a...

Page 68: ...king changes press CANCEL OR Follow steps 1 2 above Press or to select a desired empty group then press MENU SELECT or SKIP Press MENU SELECT to set the group The registered extensions apart from cord...

Page 69: ...registered extension as shown on the directory card Assign a speed dial entry You can assign speed dial entries to dial a number in directory or call an extension If you add a new phone number it will...

Page 70: ...part of a dialing sequence Press FLASH and an F appears on the screen 7 Press MENU SELECT to move on to the name The display shows Number already saved if the number is already in the directory Go to...

Page 71: ...seconds Delete a speed dial entry When the console is idle press MENU SELECT Press or to scroll to Speed dial then press MENU SELECT or SKIP Press the desired speed dial key or press LOWER followed b...

Page 72: ...tors for all the lines Press MENU SELECT or SKIP to execute the command and return to the previous menu To exit without making changes press CANCEL or REPEAT NOTE For information about using your voic...

Page 73: ...s and 32 digits for telephone numbers A convenient search feature can help you quickly find and dial numbers page 69 If there are already 100 entries the screen shows Directory full when you try to cr...

Page 74: ...nter name Use the dialing keys to enter the name up to 24 characters Each time you press a key the character on that key appears When entering a name in the directory the first letter of each word is...

Page 75: ...ess MENU SELECT to save To exit without making changes press CANCEL to return to the previous menu Review directory entries When the console is idle press DIRECTORY The screen displays the first entry...

Page 76: ...h If there is an entry matching the letter you press the directory shows the first name beginning with that letter If there is no entry matching the letter you press the directory shows the next close...

Page 77: ...aling keys to enter the number up to 32 digits If you only want to edit the name skip to step 3 Press DELETE to delete a digit Press and hold DELETE to delete all digits Press REPEAT or SKIP to move t...

Page 78: ...hange telephone service to use this feature Contact your telephone service provider if You have both caller ID and call waiting but as separate services you might need to combine these services You on...

Page 79: ...copy the caller s name and number into your directory or speed dial memory The time and date of the call and the caller s name and telephone number are included in the display Caller ID information ap...

Page 80: ...ller ID log by pressing CALL HISTORY the screen shows XX Missed call s All new or missed entries are counted as new calls Each time you review a call history entry with the icon New the missed calls m...

Page 81: ...the call history While reviewing the call history press pound key repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephon...

Page 82: ...move the cursor to the left or right Press or to move the cursor to the beginning or end Press 0 to add a space 4 Press MENU SELECT to save To exit without making changes press CANCEL NOTE You will n...

Page 83: ...her information or no information shows for various reasons On screen message Reason The number has been set as private The name has been set as private Both the name and number have been set as priva...

Page 84: ...ur telephone service provider To use your voicemail service rather than the answering system turn off the answering system for that telephone line see Set Line mode on page 13 for more information To...

Page 85: ...180 minutes and the maximum number of messages for is 150 for general mailbox and 99 for each of the extension mailbox The actual recording time depends on individual message characteristics Individua...

Page 86: ...to scroll to User anncment then press MENU SELECT or SKIP The current announcement plays To play and select the default announce only announcement When the console is idle press MENU SELECT Press or...

Page 87: ...r to choose On or Off Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Message length Use this feature to set the max...

Page 88: ...tting and return to the previous menu To exit without making changes press CANCEL or REPEAT Set remote access code Use this code to select a three digit number to allow remote access of the answering...

Page 89: ...s CANCEL or REPEAT NOTE You can press any keys on the console to temporarily silence the message alert tone when it is playing The message alert tone resumes when a new message is recorded Voice langu...

Page 90: ...urn this feature on or off see Call intercept on page 81 Message playback From the console you can play the messages in the general mailbox You can choose to play the new or old messages When the play...

Page 91: ...previous message Press DELETE after the date and time announcement to delete the message The system announces Message deleted Lift the corded handset to listen to the message playback through the hand...

Page 92: ...ELECT or SKIP Press or to scroll to a desired extension then press MENU SELECT or SKIP Press MENU SELECT to start recording Lift the corded handset or face the console to record your memo Press MENU S...

Page 93: ...to delete all old messages in the general mailbox 3 Press to delete the current message during playback 4 Press to repeat the current message during playback Within five seconds of message playback p...

Page 94: ...tration Do not power off the console during this period The cordless deskset is deregistered from the telephone system The cordless deskset registration is successful There are no directory entries Th...

Page 95: ...ne You cannot barge in an established conference call The extension on the desired line is holding an intercom call You cannot barge in it at the moment The telephone line X is in use There is an inco...

Page 96: ...tering all extensions The console is resetting to default settings Do not power off the console during this period The redial list is empty The console is registering a cordless deskset handset headse...

Page 97: ...ay to work around this There is no range booster available for this series Is it possible to install a credit card machine with this phone How about a fax machine This console does not have AUX ports...

Page 98: ...nce with your cordless phone Try installing your phone as far away as possible from these types of electronic devices You may need to purchase four AA alkaline batteries as backup battery to make the...

Page 99: ...up on page 26 for more details Test a working telephone at the telephone jack If another telephone has the same problem contact your telephone service provider Other electronic products such as HAM ra...

Page 100: ...or use a different surge protector Relocate your telephone to a higher location The telephone might have better reception in a high area If the other telephones in your building are having the same pr...

Page 101: ...e not recognized The auto attendant might not detect the callers commands when the announcement plays Wait until the announcement is over before entering the code There might be interference on the te...

Page 102: ...ephone lines designated for single line usage The rollover function doesn t work when I connected to the new call during a call AT4801 doesn t have this function Please contact your telephone service...

Page 103: ...responding normally do the following in the order listed Disconnect the power from the console Wait a few minutes Connect power to the console Wait for the console to synchronize its connection This...

Page 104: ...can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your console has a durable plast...

Page 105: ...r when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the product...

Page 106: ...ck 2 5mm 32 150ohm Adapter VT05EEU06100 Input 100 240V AC 50 60Hz 150mA Output 6VDC 1000mA VT05EUK06100 Input 100 240V AC 50 60Hz 150mA Output 6VDC 1000mA Operation with backup batteries Operating tim...

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Page 108: ...ibutor US Telecom Limited info ustel com hk www ustel com hk Uniden is a trademark of Uniden Corporation and is used under licensed by US Telecom Limited Specifications are subject to change without n...