English - 21
IMPORTANT INFORMATION
Solving Problems
If you have any trouble with your phone, check this section first. If you
need help, call our Customer Care Line listed on the front cover.
General problems
Possible solutions
No handsets can make or
receive calls.
x
Check the telephone cord connection.
x
Disconnect the base AC adapter for a few
minutes; then reconnect it.
A handset can’t make or
receive calls.
x
Move the handset closer to the base.
A handset can make calls,
but it won’t ring.
x
Make sure the ringer is turned on.
x
Make sure Silent Mode is turned off (see page
16).
A handset is not working.
x
Charge the battery for 15-20 hours.
x
Check the battery connection.
The phone keeps ringing
when I answer on an
extension.
x
You may have to change the line mode.
Contact Customer Service for instructions.
There’s a lot of noise or
static on the line
x
Check for interference from appliances
(microwave ovens, TVs, etc.) or wireless
devices (baby monitors, WiFi equipment,
etc.). Move the handset or base away from the
interference source.
x
If you have any service that uses the phone
line, add a DSL or a telphone line filter (see
page 22).
Caller ID problems
Possible solutions
No handsets display
Caller ID information.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x
You may have to change the line mode.
Contact Customer Service for instructions.
Multi-handset problems
Possible solutions
I can’t transfer calls.
x
Reset the handset (see page 23).
Two handsets can’t talk to a caller.
x
See if any handset is in Privacy Mode.
A handset says
Unavailable
.
x
Move the handset closer to the base.
x
See if any handset is in Privacy Mode.
Summary of Contents for D1780-BT Series
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