Troubleshooting
If your EXP 6900 cordless telephone is not performing to your expectations, please try these simple steps. If you are still unable to resolve
the problems, contact your place of purchase or call customer service at (800) 297-1023.
Caution:
Do not attempt to service this unit yourself. Servicing must be performed by qualified personnel.
11
Problem
Suggestion
The
status
LED won’t come on when
handset is placed in base.
•
Make sure the AC adapter is plugged into the base and wall outlet.
•
Make sure the handset is properly seated in the base.
•
Make sure the rechargeable battery pack is properly connected in the handset.
•
Make sure that the charging contacts on the handset and on the base are clean.
The audio sounds weak and/or scratchy.
•
Make sure that the base antenna is in the vertical position.
•
Press
chan
to help eliminate background noise.
•
Move the handset and/or base to a different location away from metal objects or
appliances and try again.
Can’t make or receive calls.
•
Check both ends of the telephone line cord.
•
Make sure the AC adapter is plugged into the base and a wall outlet.
•
Disconnect the AC adapter for a few minutes, then reconnect it.
•
Reset security code by placing the handset back on the base for a few seconds.
The
status
LED will blink indicating that the phone has been reset.
Handset doesn’t ring or receive a page.
•
The Nickel-Cadmium battery pack may be weak.
Charge the battery for 15-20 hours.
•
The handset may be too far away from the base.
•
Place the base away from appliances or metal objects.
•
Reset security code by placing the handset back on the charging cradle for a few
seconds. The
status
LED will blink indicating that the phone has been reset.
C:\Manuals\EXP6900\Exp6900 om.vp
Fri Feb 18 11:07:30 2000
Color profile: Disabled
Composite Default screen