Troubleshooting
If your EXP 901 Cordless Telephone does not perform to your
expectations, please try these simple steps. If you still cannot resolve the
problem, contact Uniden Customer Service at: 800-297-1023, 8:00 a.m. to
5:00 p.m. EST, Monday through Friday.
Note:
Do not attempt to service this unit yourself. All service must be done
by qualified service personnel.
Problem
Suggestion
Charge light won’t come on when
Handset is placed in Base Unit.
•
Make sure the AC Adapter is plugged into the
Base Unit and wall outlet.
•
Make sure Handset is properly seated in Base
Unit.
•
Make sure the Rechargeable Battery Pack is
properly set inside the Handset.
•
Make sure that the charging contacts on the
Handset and Base Unit are clean.
Audio sounds weak and/or scratchy.
•
Make sure that the Base Unit antenna is fully
vertical.
•
Make sure that there are no obstacles (walls,
doors, etc.) in line-of-sight between the Base
Unit and the Handset.
•
Move the Handset and/or Base Unit to
different locations and try again.
Can’t make or receive calls.
•
Check both ends of the Base Unit telephone
line cord.
•
Make sure the AC Adapter is plugged into the
Base Unit and wall outlet.
•
Disconnect the AC Adapter for a few minutes,
and then reconnect it.
Handset doesn’t ring or receive a
page.
•
Rechargeable Battery Pack may be weak.
For a full charge, charge the Rechargeable
Battery Pack in the Handset for more than
12 hours.
•
Set the RING ON/BATT SAVE switch on the
Handset to “RING ON”.
•
Make sure the Base Unit antenna is fully
vertical.
•
Make sure that there are no obstacles (walls,
doors, etc.) in line-of-sight between the Base
Unit and the Handset.
•
The Handset may be too far away from the Base
Unit.
•
Place the Base Unit away from noise sources.
•
The Digital Security Code may be erased. Set
the Digital Code.(See page 5 for instructions.)
Base Unit doesn’t ring or receive a
page.
•
Set the Base Unit RINGER/VOLUME switch
to “LO” or “HI”.
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